Hate selling products because you feel pushy? We hear ya! But guess what? You’re holding yourself back from providing first-class customer service and hindering your business from better financial success. In this Timely Fit class, Julie Piantadosi teaches us about having a sales mindset, and how to sell naturally, close the sale, and make money during a lockdown 💪 Watch the LIVE here on Monday 12th July, 6pm AEST
A client rewards program is a powerful tool to invite your clients to spend more, and book often. Unfortunately, a lot of salon loyalty programs miss the mark and are unsuccessful and costly. But yours doesn’t have to be! We spoke with beauty industry pro Natasha Smits to find out what works, what doesn’t, and how to make your rewards program the best in town!⚡️
You’re waiting for your client to show up, watching the clock tick deeper into their appointment time. You call them and they don’t pick up. Once, twice. Or, they answer and sheepishly tell you they forgot. You look back at the clock, grimacing.ㅤㅤㅤ Yeah...no-shows SUCK. 💩
“Don’t let the door hit you on the way out” might be what you want to say, but handling a difficult client is never that easy. Jay Chapman, a senior ZING salon coach, is here to help us turn breaking up with a client into an art.
You know what they say: you never get a second chance at a first impression. For salons who offer online booking, this might be your client’s very first impression of your business. We spoke with salon owner and entrepreneur, Sarah Parmenter, on creating an online booking experience that truly reflects your brand.
In the words of Vanessa McDonald, also known as the queen of retention marketing: “all clients are new clients". We spoke with Vanessa about looking after your existing clients with a great retention strategy and what tools she uses in Timely to help her client’s salons reach their business potential.🦩
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