We always knew we had one of the best customer support teams in the world, and now it’s official. The Timely support team has won an internationally coveted Stevie Award for their outstanding customer service, and we’re pretty excited about it! 

Our Timely support team is officially award-winning, and we couldn’t be more proud

Timely has such a great customer support team who really listen and understand our business and challenges.– Light, Educational Light

The Stevie Awards for Sales & Customer Service recognise the achievements of contact center, customer service, business development and sales professionals worldwide, and we think our small but mighty customer support team deserve some recognition for this awesome achievement.

Based across New Zealand and the United Kingdom, they work hard to make our customers all over the world feel supported and keep their businesses running smoothly every day. We know our customers love our support team as much as we do because we’re always getting feedback about their great work from happy customers, and we reckon that’s worth shouting about.

The Timely Team are absolute legends (and real people!) who always respond quickly to our queries. – Sarah, Clarity Wellness

A few faces from the Timely Support team

The Timely Support crew is ready and available over email during our customers’ busiest times (including Saturday mornings in the United Kingdom, Australia and New Zealand), and over the phone with Premium Phone Support or the Innovate package.

Not only will they present step by step advice when you have a query, they go above and beyond to assist with your request…. And all with a friendly attitude!– Rebecca, Doggroomology

Fun fact: the name Stevie is taken from the name Stephen, which is derived from the Greek for “crowned”. We all know a Stephen – show one some love today.


Check out The Wall of Love to see what our awesome customers have to say about Timely.

Timely is very easy to use and the support team is absolutely fantastic. Thank you– Suzi Cavar, Cocolocks Hair Extensions