The wow factor. That’s what we all want, don’t we? Our clients think that what we do is ‘wow’. That we are the best. That we deliver the most incredible experience every single time they walk through our doors. And isn’t that an exciting concept? I mean after all. We are artists. We are healers. We are therapists. We are stylists. We often know our clients better than they know themselves. And yet, on occasion, we can overlook the simplest of things that have the biggest impact.
It’s refreshing to see the upturn within our fabulous industry of late. With more people embracing sunnier days, and less restrictions, businesses are getting back into the swing of things as they continue to treat their clients to an array of sparkly services. But there has been a little resistance – and we have most certainly seen some businesses struggling to attract their usual clientele back through the door.
I think we can all agree that 2020 didn’t really go to plan, did it? Hands up if you spent January excitedly telling your friends that 2020 was going to be the “best year ever”? Me. I did!
Chief cheerleader Hollie Power and one half of Salonology, alongside her husband, motivational speaker and author Ryan Power, shares her journey moving her award winning salon and spa business from pen and paper to software, and how Timely ticked all the boxes.