Protect your salon this Christmas season
Christmas is just around the corner and for the salon industry, this time of year is very busy. To make sure you’re ready for the holiday rush, here are our top tips to protect your business through the busiest time of the year.
Secure appointments with deposits and card capture
Cancellations and no-shows can put a real spanner in the works when it comes to your business. The solution? Take deposits or use card capture systems.
Requesting a nominal deposit for bookings means your client’s committed and you protect your schedule.
If you’re hesitant about deposits, try a card capture system. This means your clients’ card details are stored securely, and you can charge them in case of a no-show or late cancellation.
Deposits and card capture is a win-win, ensuring your time is respected while giving clients the flexibility they need.
For more on how to add deposits and cancellation fees, check out our step-by-step guide.
Fill last minute spots with a waitlist
Deposits and cancellation fees can have a massive impact on your no-shows, but in the rare instances where you do get a last minute cancellation a waitlist helps you fill those spots and take advantage of every minute of your day. Clients who add themselves to your waitlist get the benefit of being the first to hear about an available spot and you get a full calendar – win-win!
Make client visits perfect with digital forms
Keep things smooth by incorporating digital forms into your booking process. Forms make sure your clients are booked in for the right service and get a proper consultation.
Sending them out in advance also gives you a chance to understand any special requests of preferences – from allergies to desired looks. You can also use digital forms in salon to get sign off on services and aftercare instructions, helping you address any client concerns and protecting your business in the off chance something goes wrong.
Protect your business by blocking problem clients
We like to think the best of our clients, but every business will eventually encounter people who bring disruption and risk to our days.
Create your own ‘naughty and nice’ list, and if you encounter clients who consistently disrupt your business, it’s time to take action.
These clients might be chronic no-shows, make excessive demands, or simply be rude. Block their ability to book and create room for clients who genuinely appreciate your expertise and value your time.
Implementing these strategies help you safeguard your salon and create a smoother, more joyful holiday season for you and your clients. It’s not all about the decorations – get prepped now to protect your salon for Christmas.