We’re super excited to announce that we’re opening an Aussie office!
Like athletes whose sport is their livelihood, we massage therapists rely on high-performing bodies. We might not be sprinting around or ducking any punches, but to do our job efficiently, enjoyably and without injury, we still need to think of our bodies as athletic tools and care for them accordingly. So who takes care of us massage therapists?
We’ve all been there. Someone says something horrible about your business after you’ve worked so hard to serve them well. You stare at your screen and just wish they had said it to your face. So what do you do about negative feedback?
Okay, so BookFresh is closing up shop for non-US customers. But there’s no need to panic! Timely can help.
I had the pleasure of going to Beauty Expo Melbourne this year with Anna, Maddy and John, and what a whirlwind it was! We chatted with customers, talked to people in the industry, made new friends, and saw some experts wowing the crowds. Recap and pics after the jump!
With over 30 years experience between them, Sally and Sonya Clark are experts in their field. The sisters have perfected the suburban salon, offering top-quality hairdressing that rivals any inner-city salon. Meet our latest Customer of the Week: Verge Hairdressing.
It has been exciting to see Timely grow over the months and years, and with growth comes change. Redefining and tweaking roles and responsibilities to meet the demands of a fast-growing company means that we’re constantly on the lookout for exceptionally talented people to join our team.
It may seem tempting to bring on apprentices or younger staff who don't cost as much, or perhaps you like the idea of training someone up from scratch. Let's take a look at the positives, and the negatives, of hiring young people!
We've hired not one but two new team members to help our customers get the most out of Timely. I'm super proud to announce our new Customer Support person, Strahan Cole.
As a trained nurse, Anita Turner was becoming increasingly concerned about the lack of regulations surrounding cosmetic laser treatments in Australia. With some solid research and training, plus a leap of faith, Gippsland Cosmetic Laser opened its doors in 2013.
Providing fast and friendly support to our customers is an essential trait of Timely. To ensure we keep doing this, we have two new support specialists joining the close-knit Support team. We're so pleased to welcome Danni Gunn to the team!
Last year we added our brand new resources feature, and there was much rejoicing. From today you’ll be able to view those resources on their very own calendar!
Sarah Hamilton and Aaron Brewer opened their barbershop in 2016, with the aim to offer high-end cuts in a friendly, laid-back environment. The Unruly isn’t just a business, it’s a lifestyle brand: one that depends on the community its built around as much as the people who work there.
Our mission at Timely is to give you back more of your day. We want you to spend more time with your customers, and less time dealing with your systems and software.
Co-marketing campaigns are popping up all over the place, especially with the rise of social media marketing. This marketing method has been a huge success for my fitness business, Barre Base. It’s made our brand more reputable and helped us reach more clients. Here's what I've learned from our experiments in co-marketing.
On a quest to find a better work/life balance, Catherine Heppinstall opened The Mulberry House Beauty Salon. It began as a home-based and mobile beauty therapy business, but has become much more.
International Women’s Day is something dear to our hearts at Timely. The theme this year is #BeBoldForChange: a call to help forge a better, more inclusive working world. One that supports diversity, and equality, and makes room for us all.
For this experienced hair stylist, it's taken 18 years to find enough time to spend with his clients. And it’s not because he has more staff members, more coworkers or a larger space. In fact, it’s the opposite.
While circumnavigating Australia, Paul Frasca and Ewelina Sorocko had lots of time to reflect on the future of their industry. After four months in the car (and a solid $7k petrol spend) the pair had a plan: to find a solution to the exorbitant waste that salons create in Australia.
Creativity is in Jacqueline Kornmann's blood. Whether she’s on the dance floor or in her office, Jac is constantly creating.
No shows are, simply put, the worst.
Last year, Raylee van Leeuwen noticed a gap in her local market; there were few barber shops that catered for the growing trend of high-end men's grooming. A true family success story, Schaartje is the perfect example of why support from family and friends is vital for any entrepreneur!
Although we at Timely believe online bookings, email marketing and social media marketing is the way of the future, we still get suckered in by a good footpath sign! Street signage helps you establish brand awareness and is a great marketing tool which can lure further business from the street.
Louise Beckley is an academic who takes a unique, holistic approach to her pilates studio. And with eight staff, and a jam-packed timetable, her methods are clearly working. We're pleased to introduce Timely's Customer of the Week, Pilates Northwest!
January is always a great time of year for fitness professionals — our class numbers spike as a flurry of new clients sign up for personal training sessions and exercise classes. New year, new you, right?
Abbie O'Rourke opened Feel Fresh Nutrition in 2015 on a quest to challenge the status quo. Due to their refreshing and personal approach to wellbeing, this team of nutritionists are becoming increasingly sought after.
Welcome to 2017! I hope you all had an amazing festive season and got some time off to have a break with your families and friends.
Valentine’s Day (and the lead-up to it) can be a very profitable time for salons, spas, barbers and beauty businesses. On the flip side, it can also mean you're being run off your feet with walk-ins and last-minute gift seekers! Don't let the money turn into madness: get prepared!
From a very young age, Kerry was passionate about all things beauty. A natural communicator, who could “talk for England like her nan,” the beauty industry seemed like the perfect fit for an ambitious 16-year-old.
Upselling. To some people, the word sounds like opportunity and profit. To others, it sounds like hard work and awkward hassle. Becoming the master of the upsell (and cross-sell) is all about making sure you've got the right tools and education in place.
Today's update to our iPad and iPhone app includes the ability to redeem packages against your appointments. Be sure to check it out!
With Friday the 13th and “Blue Monday” under our belts, we've got our fingers crossed that the new year will be all up from here. I hope you’ve all got some exciting plans in motion for the year ahead – it’s certainly going to be a big one for us here at Timely!
A talented hair pro and cosmetologist, Natalia Han has many strings to her bow. She spent years specialising in bridal makeup, collaborating with talented photographers for magazine publications, beauty pageants and bridal events. As with many all-rounders, though, Natalia also had trouble finding the business path that was the right fit.
You might have noticed your business posts on Facebook, Instagram or Twitter haven’t been getting as many likes and comments as they used to. We knew that pay to play was coming on social media, and it’s finally arrived. Lucky for us all, there are some new apps and features available that you can still use for free!
This blog by Tyler Colton is an excerpt from the Salon Trends 2017 ebook.
You’ll already have heard the word on the street – that we’re working on a native Timely iOS app. We can barely contain our excitement!
We’re delighted to share with you our first ever Customer of the Week, Matt Mckay. Matt is a personal trainer based in Dunedin, New Zealand and is the first in our series celebrating customer success.
If you regularly upsell your services, or handle walk-in clients, do we have news for you: as of today, you can sell services without booking an appointment first. Bring on the upsells!
Theo Wallis, owner of The Muscle Mechanics in Dunedin, sees a lot of people with back, shoulder and neck pain. He's put together some tips on how to avoid the aches and pains that so often come along with standing over clients.
Welcome to 2017! It’s a new year and a new look. We’re getting right into it with a brand new addition to the Timely app for iPad and iPhone. Welcome to Activity view!
Why we do what we do is inextricably tied to one purpose and one purpose alone – to help our customers find more time to do what they love. Timely has allowed them to spend more hours with clients, family or friends, or devote more time to building their business.
The Support and Sales teams have got you covered over the holiday period. So much green!
Last week the Timely team had its Christmas get together, or as we call it at Timely, our EOYB (End of Year Bash).
If you’re a massage therapist, chiropractor or physiotherapist, your expertise has probably been called upon by friends and family – maybe even new acquaintances at a party! – outside of work. You spend all day helping people relax and rejuvenate their bodies and minds, and then you come home and take care of more people.
Theo Dimitri is a hairdresser with wings – travelling the globe to style tresses at a range of high-profile international fashion weeks and events. But, he’s a long way from home. The journey has been one of twists and turns, but this Brisbane hairdresser is finally finding his perfect work-life balance – one where he can call the world his office while continuing to work with the clients he thinks of as family.
The End of Year Bash is upon us! It’s a pretty special tradition – the one time of year we get all of Timely in the same room.
As we wind down for Christmas and reflect on our year, it's only right that we take a look at all the great stuff that’s been added to Timely over the course of 2016.
We couldn't be prouder today to be recognized as one of the fastest growing technology companies in Asia Pacific, as ranked by the Deloitte Technology Fast 500™ Asia Pacific 2016.
I remember each year, around this time, I'd be thinking to myself "This is the last year I'm going to be on the floor, working this hard!" If you find yourself thinking "never again!’’ then it’s time to stop and plan some self-care for you and your team. Maybe you'll even be able to enjoy the silly season that is Christmas in a salon.
The madness of the silly season is starting to creep in with only a month to go until Christmas. The good news is, there’s no reason to panic. Timely's got your back! Let’s take a look at five Timely features no business should be without over the Christmas period.
It’s practically a cliche, but it’s 100% true – as the silly season approaches, our health gets put on the backburner. And for us fitness professionals, that means our classes start looking a little bit empty! So how do you make sure that you’re not “out of sight, out of mind” for your clients over Christmas?
iPad users, have we got a treat for you: a brand-new, beautifully smooth integration! And it's not even Christmas yet.
The holiday season is synonymous with being busy. For us business owners, it’s easy to let our health slip – opting to squeeze in that extra client or extra hour at the books before the next Christmas do! Although it’s important to indulge and allow yourself to enjoy those bubbles and late nights, it's easy to emerge in January feeling less than your best.
A couple of weeks back a delightful young man by the name of Liam Bigelow joined the Timely crew. He's a Developer Designer working in the Marketing team to add whoosh and sizzle to Timely's marketing website. Check out his sweet farmer's tan:
As a company that serves the Hair and Beauty industries, we keep a pretty keen ear to the ground about what’s buzzing around. After all, today’s rumour becomes tomorrow’s trend.
Your Timely navigation bar will look a bit different, starting today! We've added a couple of buttons that will save you (and your clients) time, and changed the Setup menu to be easier to click around. What can we say, we love efficiency!
In the first two instalments of our series, we looked at why blogging is great for business, and how to get inspired. And guess what? The hard part is over. It's now time to write your salon blog!
Say you’re a personal trainer. You’ve studied and practiced to get where you are, and now you’re finally building up your client base. And then it starts – the nutrition questions. What’s a personal trainer to do?
Welcome to Timely Tactics, where we break down some of the nifty things you can do with Timely. I’ll wager there’s always a new trick up our sleeve to show you, no matter how long you've been with us!
On a quest for job satisfaction, Julia Ward decided it was time to quit investment banking and start investing in her own happiness. The result: Happy Paws Fitness! With its comprehensive and personal service, Happy Paws is a hit with busy Sydney pet owners.
Some of you might have noticed this question pop up while using Timely. Some of you might have x'ed out of it. Some of you might even have answered it (thank you)!
Eco-friendliness and sustainability have been buzzwords in the salon industry over the last decade, but being green is now more than just a trend. It’s becoming a responsibility.
I’m stoked to welcome Richard Simes to the Timely tech team. Richard hasn't been with us long and is already coding great new features and fixes for our customers.
Whether you’re wielding an IPL gun, pampering people in a treatment room or creating some gorgeous nail art at a manicure table, we’ve got you covered to ensure you don’t double book your most important assets.
Building a successful salon business takes time, perseverance and a lot of hard graft, but there are ways to love being a salon boss. I know from experience that as CEO of a busy salon it’s easy to get trapped in the cycle of working all the hours in the day, involving yourself in every aspect of salon life to ensure your business runs smoothly.
Last weekend we joined Habia at Salon International and had an awesome, full-on weekend. It's always such a blast to meet people in the industry and watch the experts at work. I put together a little run-down of what went on so you can relive the magic!
Libby Angus took the plunge into small business ownership to pursue a career in bikini training and social media management. At 21, she found a gap in the market that was not only profitable, but also vital to the health and wellbeing of young women.
Writing may not be your passion, but hair, beauty and business is. Every blog is different, and every writer has their own unique style. Some days it's easy to get the ink flowing, and other days you may be be faced with writer’s block – it happens to us all. If you need some inspiration to get started on your blogging journey, here are a few things to consider.
When you walk into The Facialist in Auckland, you’re greeted by the combination of soothing aromas, warm minimalist design and Ashleigh’s calm smile. It’s a winning trio and one that hints at the relaxing, professional experience ahead of you. But Ashleigh Scott wasn’t always The Facialist.
Last week we welcomed Marlia Morris to the team (alongside Sam Barton), who has joined our customer onboarding unit to help us provide fast, friendly, knowledgeable help while businesses set up their trial and get rolling with Timely.
Lovely photos of your team is a wonderful way to introduce them to new customers; it can also mean the difference between that person choosing you or one of your competitors. So I've put together a few easy tips on taking photos that will help you present your team well.
Sam Barton has joined us (alongside Marlia Morris) in the customer onboarding team this past week, and is already straight into helping businesses smoothly move their data from other booking systems across to Timely.
We've all seen it: a salon or spa that so effortlessly succeeds it almost seems like magic. You look at them and think they probably never have to discipline their staff, they never have to worry about what they're going to post on socials, and they always have plenty of time for family.
Writing a blog isn’t for everyone. But if you’re looking to be a leader in your industry, it’s a great way to assert your voice and gain some cred. Even if you don’t feel wild about writing, you still probably have a treasure trove of knowledge about your profession that would appeal to many people. We’re here to simplify the process, and help you find your voice.
Chronic lateness is something most of us will encounter in our lives, whether it's from our coworkers, our staff members, or even ourselves. It can be difficult to know what balance to strike between being too lax and ruling with an iron fist, especially if the lateness isn't necessarily cutting into client time.
Salon FiftyThree is Rachel and Jese’s first business, but you’d never know it.
Timely was built to help small business owners simplify administrative tasks, and make their lives easier. Four years on, we are proud to introduce our new iOS app, which takes simplifying business tasks mobile! So what does our new iOS app mean for our customers?
Do you ever feel like your mind is a computer browser with 100 tabs open all at once? You flick through them, a million thoughts swirling around your mind, pulling you down through different ideas, stories, memories, and possibilities. Let me teach you some tools to create a day that's both productive and fun.
They say necessity is the mother of invention. In my case, lunch cravings were the mother of a business.
Staff meetings have a reputation for making people go “ughhhhh". So why have staff meetings? We asked some of our customers.
Salons are busy places, and often your mind is on a handful of tasks at one time: phones are ringing, timers are going off, jugs are boiling and, of course, there are clients to attend to! Luckily for the modern salon owner, there are some great apps out there to help streamline and simplify your business.
Thank you to all of our small business customers who have chosen Timely for appointment scheduling. We are 100% committed to providing an amazing solution, and listening to what you need in order to improve our software.
You might be aware that we’ve been working hard on a native Timely app for iOS devices. We're trying to play it cool, but we're pretty dang excited about it.
You might be running one-on-ones and feeling like you’re stuck in the mud, wasting your (and your team’s) time. Maybe you’re doing ok with them, but things aren’t quite gelling and you’re sure they could be better. Or, you’re not even running them at all, put off the idea by your own bad experiences in the past. This post is for all of you.
A quick glance at any newsstand will reveal a multitude of wellness magazines with “healthy,” “fit” bodies shrouding the covers. But take a look around you – those bodies don’t always reflect our world. If you're only using these fitness stereotypes in your marketing, you might be missing out on a whole lot of potential clients.
When I interviewed at Timely, I was asked if I knew what Software as a Service meant. I said yes, because I was pretty sure that I did know. Spoiler alert: I didn't.
I’m chuffed to welcome Ryan Dickison to the Timely team as our first South Island based developer (so far!). Ryan brings a huge amount of software development experience to Timely, including time with Microsoft, Propellerhead and Education Perfect.
Timely's Brand Ambassador Larissa Macleman got the inside scoop at Beauty Expo Australia 2016, and came back with more pumped up than ever about the future of beauty. Check out take on the fun!
We are very pleased to announce our new Head of Finance, Angus Weir. He's here to pull all the levers on the Timely rocketship to keep us shooting for the stars. We're psyched to have someone to count the beans who's as cool as Angus.
We are very pleased to welcome another Anna on board our team here at Timely. Anna is our newest Customer Champion – and we couldn’t be happier! Anna is a seasoned support professional and she'll be bringing her experience and skills to benefit our customers.
We think our customers are pretty great. So, we're giving you a free month of Timely if you refer a friend. Happy days all around!
If you've been watching the Olympics on your couch and thinking "Maybe there's still time for me to start my synchronised swimming career," you're not alone. Gyms and facilities worldwide see an increased interest in sports and fitness during the Games. How can you take advantage of the excitement and energy now running through everyone's veins?
I was lucky enough to attend the Semi Permanent design conference in Auckland last weekend. Thanks Timely! I'm leaking from the ears with all the new things I've learned, and buzzing with excitement.
When I established my barre studio in 2015, I was a fledging businesswoman, following my passions and hoping I could generate something successful with my dogged determination. Now two years in, there are certainly things I would do differently.
Hey, Rosa Anderson-Jones! Welcome to the team! Rosa has joined the Timely team as our new Content Writer. A seasoned small business owner and fitness instructor, Rosa couldn't be a more perfect match for our crew!
We recently celebrated our 4th birthday at Timely. It was a chance to celebrate our achievements and of course, eat cake!
With all the buzz around the social media marketing options, it's easy to overlook your inbox and the importance of a good email. A regular newsletter can still work just as well for you as it did 10 years ago. Let's take a quick look at how to ensure your newsletters are rocking.
Entrepreneurship, innovation and the world of tech is pretty alluring for today's millennials, but can you learn how to be an entrepreneur?