Blog | Timely Salon & Spa Software

Latest posts on the Timely blog
Ideas to help your business
Stories about the awesome people who use Timely
Updates and tips for Timely appointment software
Company news and life from Timely’s distributed team

By Lynelle Hills, 5 Jan 2021

The Help Hub: Access free, confidential, professional therapy

The past 10 months has been tough for everyone, and the latest news of extended lockdowns across the UK is difficult to process. If you’re feeling in need of emotional support and you would like to speak to a professional, we encourage you to book a free appointment with a qualified counsellor or psychotherapist through our partners, The Help Hub.

By Jack Harris, 5 Jan 2021

Your step-by-step business guide to surviving Covid lockdown

If your business has had to close due to Covid, we understand that this will be a really difficult time for you. So we’ve created this guide to walk you through the next steps that will help your business while you need to stay closed, and give you some tips on how you can keep some revenue coming in while the doors are closed.

By Sarah Blake, 21 Dec 2020

The ‘Make Beauty Safe’ campaign

Following the launch of the Make Beauty Safe campaign, BABTAC Chair Lesley Blair talks to Timely about the need for regulation, accountability, and minimum standards in the UK beauty industry; to protect both members of the public and qualified professionals.

By Andrew Long, 21 Dec 2020

2020 Holiday season support team hours

We know you might still need support from our lovely team over the Christmas break, so here are the hours we’ll be available to you over the next few weeks.

By Sarah Blake, 17 Dec 2020

Why your path to financial recovery needs to be a green one

British Beauty Council CEO, Millie Kendall MBE, talks to Timely about the landmark sustainability report The Courage to Change, and about why it’s imperative that beauty industry businesses find the courage to make the changes that will sustain both their business and the planet. Timely is a patron of the British Beauty Council and provided sponsorship towards the research and development for this report.

By Hollie Power, 17 Dec 2020

Why 2020 hasn’t been all bad for the salon industry

I think we can all agree that 2020 didn’t really go to plan, did it? Hands up if you spent January excitedly telling your friends that 2020 was going to be the “best year ever”? Me. I did!

By Tracey Lydiard, 13 Dec 2020

UK Timely HITT: Share the love with gift vouchers

From the mother in-law who has everything to the best friend who needs a break...everyone loves a gift voucher! Not only can your clients treat their friends and family with a gift voucher; it’s a great way to share new services and product bundles with existing clients, gain new clients, increase your revenue, and boost your cash flow!

By Tracey Lydiard, 10 Dec 2020

Product Party: Christmas Banger

To celebrate the end of a year even the Grinch will be happy to see the back of, we’re sneaking in some fizz-tastic features this month that will have you smiling all the way into 2021!

By Tracey Lydiard, 9 Dec 2020

Headroom Hair Turns Twenty

This year, one of our long-time customers, Headroom Hair, is turning twenty. It’s quite an achievement to last the distance, and this salon has certainly done more than that. Now three branches strong and clutching industry awards for both the business and the team, we are catching up with Sally to talk about her journey as a salon owner.

By Tracey Lydiard, 7 Dec 2020

High Intensity Timely Training: Give no-shows the boot this Christmas with TimelyPay

After a 💩 of a year, no one can afford no shows this holiday season! Well hold on to your santa hat, because we’ve got some awesome TimelyPay features to help protect your revenue and make it your biggest and brightest Christmas yet!

By Tracey Lydiard, 7 Dec 2020

UK Timely HITT: Lock in your Christmas bookings with deposits

It’s the time of year where appointments are in high demand - everyone wants to get in before Christmas! Start securing your appointments with deposits using TimelyPay and you’ll reduce no shows and kick cancellations to the curb, as well as some other lovely little treats! 🎁

By Alex Davies-Parmenter, 1 Dec 2020

Timely Bootcamp: How to reopen with a bang after lockdown💥

It’s the gift we’ve all been waiting for...the hair and beauty industry is officially reopening just in time for Christmas! To celebrate, we’ve got some awesome tips to help you hit the ground running as soon as you open your doors 🎉

By Alex Davies-Parmenter, 30 Nov 2020

High Intensity Timely Training: New time saving automated forms

Isn’t it great when Timely comes out with a feature that saves you hours of time each week? Well, this is one of those! With Timely Consult, you can now send out service specific forms to your clients before their appointment. Is that a smile we see on your face? Thought so 😉

By Tracey Lydiard, 27 Nov 2020

Timely’s 12 Days of Christmas Giveaways

2020 has been the gift equivalent of a big ol’ lump of coal, so we reckon it’s time to see off the year with some awesome gifts, festive cheer, and all round jolly good times! That’s why from December 1st, we’re kicking off our biggest ever prize draw; Timely’s 12 days of Christmas Giveaways!

By Alex Davies-Parmenter, 24 Nov 2020

Timely Bootcamp: Our top features to help you reopen better than ever

After another month of uncertainty, the hair and beauty industry is officially reopening just in time for Christmas! That’s not the only good news; Timely is here to help get your business set up and ready to hit the ground running when you open your doors again with our top feature picks!

By Alex Davies-Parmenter, 23 Nov 2020

High Intensity Timely Training: Timely’s 2020 Christmas Checklist

Santa’s got his list and he’s checked it twice, but what about you? Get ready to make this Christmas your best yet by ticking off our Christmas checklist for your Timely account!

By Ryan Baker, 20 Nov 2020

Welcome to the Team, Timely’s First Chief People Inclusion Officer

We’re excited to announce the formidable Mary Haddock-Staniland will soon be joining us at Timely!

By Alex Davies-Parmenter, 16 Nov 2020

Timely Bootcamp: Growing Your Brand and Marketing Your Business

2020 has forced many businesses to change and adapt, and now is the perfect time to be thinking about your marketing strategy. Timely will have you armed and ready for action when your doors reopen with a range of powerful marketing tools to help you stay two steps ahead of your competition and build and retain your clients.

By Alex Davies-Parmenter, 16 Nov 2020

High Intensity Timely Training: Get Afterpay and Laybuy for Christmas

Buy now, pay later solutions Afterpay and Laybuy have always been popular, but the ongoing financial stress Covid has put on consumers means they’re now essential for most businesses. There’s no bad news though; by using Afterpay and Laybuy you’ll gain new and loyal clients, increase your revenue, and ease the cost of Christmas on your clients.

By Sarah Blake, 11 Nov 2020

Communication inspiration with Kirsten Kennish

Award-winning salon owner, and founder of Salon Owner Solutions, Kirsten Kennish, talks to Timely about keeping customers engaged during lockdown, the importance of having a good website, and why there is no such thing as over-communicating with clients.

By Karla McDiarmid, 11 Nov 2020

10 ways to boost your sales on Black Friday

One of the biggest days in the shopping calendar is fast approaching; Black Friday! Award-winning salon owner and coach Karla McDiarmid shares her top tips on how to run a successful Black Friday campaign, and make it your biggest sales day of the year!

By Alex Davies-Parmenter, 11 Nov 2020

Timely Bootcamp: Keep money coming in during lockdown

England is in lockdown number 2, and we know it’s a tough time for many businesses. One key thing to focus on during this time is keeping money coming in, and we’ve got some quick and easy ways to help you do this! With Christmas just around the corner and shopping in stores off the cards, lots of people will be looking for presents they can order online, so now is the time to get your business taking online payments!

By Sarah Blake, 9 Nov 2020

Tyson Mendes on why online & offline presence are both crucial

In-demand hairdresser Tyson Mendes, owner of Melbourne’s successful Pearl Blonde salon, spoke earlier this year about why Timely is his undisputed business software of choice. Here, Tyson talks about client retention during COVID-19, and why both online and offline presence are equally essential to salon success.

By Catherine Wright, 9 Nov 2020

Win with TimelyPay’s new cardless checkout

Cardless checkout is the amazing new in store payment experience in TimelyPay! To celebrate the launch of cardless checkout, we’re giving away hundreds of dollars in prizes every week through November and December.

By Catherine Wright, 5 Nov 2020

Product Party: Next-level payments with TimelyPay

There are exciting updates coming to TimelyPay and now’s your chance to get the lowdown! We’ve been busy creating payment experiences your clients are going to love - you can now process their payment from the chair and they can leave with a receipt in their pocket! We’ve also got an early present for businesses that allows you to protect your revenue by requiring clients to save their cards and soon you’ll be able to charge for no-shows or late cancellations!

By Sarah Blake, 5 Nov 2020

Beautiful Online Consultations with Corinna Tolan

Known as the ‘master skin genius’, Corinna Tolan is the owner of Monica Tolan beauty and skin clinics in Ireland, and a guru of online skin consultations. Here, Corinna let’s Timely in on her secret to achieving success and growth during lockdown.

By Tracey Lydiard, 5 Nov 2020

From Jetsetter To Online Educator: Adapting In The Pandemic

After leaving New Zealand for the UK thirty-four years ago, Patrick Cameron has grown his career travelling the globe as a top hairdressing trainer. Known as the expert for dressing long hair, he has presented at some of the most prestigious hairdressing events around the globe. Patrick has created a popular brand, sharing everything from books to hair accessories. After a lifetime of jet setting, he tells us how he has adapted during the worldwide pandemic.

By Alex Davies-Parmenter, 3 Nov 2020

How to manage your bookings during lockdown with Timely

We understand that lockdown has a big impact on your business, and it’s not always clear what actions you need to take. We've created this step-by-step guide to help you manage your current bookings, calendar, and client messages and communications while you're closed, as well as the relief options available to your business via our friendly support team.

By Hollie Power, 2 Nov 2020

Hollie’s Pen & Paper Upgrade to Software

Chief cheerleader Hollie Power and one half of Salonology, alongside her husband, motivational speaker and author Ryan Power, shares her journey moving her award winning salon and spa business from pen and paper to software, and how Timely ticked all the boxes.

By Alex Davies-Parmenter, 2 Nov 2020

High Intensity Timely Training: Setting Staff Targets

Staff targets are vital to growing your business and staff development, but to be effective they need to be easy to access and automatically updated so you can focus more energy on coaching and less on admin!

By Sarah Blake, 20 Oct 2020

From surviving to thriving: combat stress with Kristy von Minden’s simple strategies

Having experienced the pressures and stresses of the modern workplace first-hand, Kristy von Minden set up Mind Bright to enhance health, happiness, and performance in the workplace. Kristy, who runs wellness workshops and drives positive change in business organisations, talked Timely through some simple strategies for coping with the unprecedented stresses of 2020.

By Tracey Lydiard, 19 Oct 2020

How Manscape used Timely Consult to help them reopen safely during New Zealand’s Stage 2

Manscape is a hair and body salon for men based in Christchurch, New Zealand. They’re an upmarket barber shop with a focus on relaxation and pampering, giving their clients a unique experience unlike anywhere else. Post lockdown, they shared their tips with us on how they reopened safely and successfully.

By Alex Davies-Parmenter, 19 Oct 2020

High Intensity Timely Training: Managing your waitlist with Timely

Covid lockdowns have left lots of businesses with a backlog of existing clients waiting for appointments and new clients waiting for a cancellation so they can steal a last minute slot! In times like these, Timely’s awesome waitlist feature is your new sidekick, helping to give those waiting clients the best chance to score a booking.

By Tracey Lydiard, 15 Oct 2020

The Curly Hair Revolution

Klerissa McDonald is the founder of Curly By Nature, a range of plant based products that she formulated specifically for people with genetically curly hair. Her background in hairdressing has led to not only creating products but also fuelling her passion for coaching and educating people on curly hair types.

By Alex Davies-Parmenter, 12 Oct 2020

High Intensity Timely Training: Online booking with Facebook and Instagram

When you break it down, there are only two things you need to do to turn your business’s social media accounts into one of your greatest money making assets. The first is to post exciting and interesting content that shows people how great you are, and the second is to put your booking button front and center; letting clients book straight from your Facebook or Instagram pages!

By Tracey Lydiard, 6 Oct 2020

The Salon Guru

Faye Murray is one of Australia's most recognized business coaches and motivational speakers. With 18 years of experience, she is the first person to be inducted into both the Hairdressing Hall of Fame and Beauty Hall of Fame. Faye is an absolute master of the salon world, here to pass over some gems of wisdom.

By Alex Davies-Parmenter, 5 Oct 2020

High Intensity Timely Training: Using Timely Consult forms in person

If you’re lucky enough to be in a part of the world with low Covid cases, you might be able to start hosting consultations in person again! In this blog, we’ll go through a few different ways you can use Timely Consult with your clients in your business, like storing treatment plans and notes, as well as to help with your client experience.

By Tracey Lydiard, 4 Oct 2020

Dancing into a new chapter

Since retiring from competitive dancing, Camilla Sacre-Dallerup has gone on to become an international bestselling author, life coach, and mindful living expert. We spoke with Camilla to discuss her passion for mindfulness, and how she's inspiring her clients around the world to live their best life.

By Alex Davies-Parmenter, 27 Sep 2020

High Intensity Timely Training: Sending forms with Timely Consult

Consultations with your clients before getting started are vital to delivering the best possible experience! With current social distancing and added health and safety restrictions, it’s a good idea to start this process before your client even sets foot in your business. With Timely Consult, you can send digital consultation forms to your clients via SMS or email to be completed before their appointment which is saved straight to their client record in Timely!

By Alex Davies-Parmenter, 21 Sep 2020

High Intensity Timely Training: Creating forms with Timely Consult

2020 has been a transformative year, with many of us having to completely change the way we approach our businesses. Digital forms have gone from being “nice to have” to being a business essential; vital for protecting your business, clients, and staff.

By Tracey Lydiard, 15 Sep 2020

Talking Beaute with Tamara Reid

The fabulous Tamara Reid is an entrepreneur, community creator, conversation facilitator, and the founding director of the Beaute Industrie; a professional support group for the beauty industry which recently passed 5,000 members. We got the lowdown from Tamara on the Beaute community, how we value beauty businesses, and what’s happening in the industry right now.

By Lynelle Hills, 14 Sep 2020

Timely and NHS QR code, the easiest way to stay compliant

The UK government has updated the close contact service business guidelines for working safely during Covid. From the 18th of September, it will be mandatory for salons and spas to use a system to collect NHS Test and Trace data, this includes accurate staff and client details and movements, and keep this for 21 days. The good news is Timely has you covered with the best software in the business to help you keep your salon, staff, and clients safe and compliant.

By Lynelle Hills, 14 Sep 2020

Timely Talks Blowing up the Beauty Pie

The UK beauty pie is worth £28b per year. Can we grow the industry from £28b to £50b, despite a looming recession? For this edition of Timely Talks, we’ve rounded up the top celebrity stylists, salon coaches and tech gurus from the UK and Ireland. And, our panelists think that if we rally together, beauty businesses can bounce back stronger than ever.

By Alex Davies-Parmenter, 10 Sep 2020

High Intensity Timely Training: Life changing SMS campaigns

SMS marketing is a super quick and effective way for you to successfully communicate with your clients, and with THE BEST rates on the market, sending SMS campaigns with Timely will only cost you a few dollars! Not only that; with a 99% open rate and an engagement rate eight times higher than email, Timely’s SMS campaigns are sure to boost your brand, customer retention, and uptake of new services and promotions.

By Catherine Wright, 8 Sep 2020

Product party with Timely: Protect your business, staff, and clients with Timely Consult

2020 has been a challenging time for business owners with the pressure of multiple lockdowns and a range of new health requirements to consider; from PPE, contact tracing, and new social distancing rules to financial obligations and staff management. The landscape is constantly changing, but Timely Consult is the perfect tool to help you stay in control and protect your business, staff, and clients.

By Alex Davies-Parmenter, 1 Sep 2020

High Intensity Timely Training: Boost your online booking with service groups

When clients are booking online and choose the wrong services, it can be an administrative nightmare. Don’t let it put you off online booking! Our service groups feature will save the day. You can put your most commonly paired treatments and services together, making it easier for your clients and saving you hours on the phone.

By Jack Harris, 24 Aug 2020

High Intensity Timely Training: Lightning quick stock ordering

Imagine the amazing things you could do with your time if you weren’t stuck in the salon, spending hours ordering stock. Imagine no more! Timely’s Stock ordering feature is so quick you can do it in under a minute, giving you more time for the things you want to be doing.

By Lynelle Hills, 19 Aug 2020

Timely Talks in association with the British Beauty Council; The future of the UK hair industry

In this Timely Talk we chat with UK industry legends; Jayne Lewis-Orr, Charlotte Mensah, Josh Wood, Tom Chapman, and Timely CEO Ryan Baker about the impact COVID-19 has had on the UK hair industry, and what things will get better in our industry as a result of coronavirus.

By Jack Harris, 17 Aug 2020

High Intensity Timely Training: Taking photos and storing documents

Building a detailed client profile with before and after photos, personal details and consultation records helps to safeguard your business and create a personalised client experience, and your important client info is stored safely and securely in Timely, just a few clicks away.

By Sarah Flutey, 11 Aug 2020

Business lessons from lockdown

We recently spoke to hair and beauty legends Karla McDiarmid, Megan Panozzo, Sandy Chong, Larissa Macleman, and Joey Scandizzo about some of the key lessons they think will be important to businesses post lockdown, and what we need to be aware of as we continue to ride the Covid wave.

By Sarah Flutey, 10 Aug 2020

High Intensity Timely Training: Get serious about client loyalty

COVID-19 has made it harder to get our hands on our favourite brands and products, and we’ve all had to try new things. With this new consumer mindset putting our brand loyalty to the test, business owners need to work harder than ever to keep clients loyal and increase client retention. Luckily, we’ve got the answer with Timely Rewards!

By Lynelle Hills, 6 Aug 2020

Timely stands with the UK Beauty industry

Beauty businesses in the UK have fought hard to reopen, and with a long-awaited date for beauty salons and spas to reopen set for the 1st of August, appointment books were filled and cash was invested in personal protective equipment and inventory. With less than 24 hours notice, the UK Government then told these businesses to push back their reopening date for at least another two weeks, and we can’t underestimate the huge impact this will have on the industry.

By Catherine Wright, 5 Aug 2020

Product Party with Timely: Roll out the red carpet for these awesome updates

It’s that time again! We’ve got the latest and greatest Timely feature updates for you, including new waitlist and product history features, an improved Facebook Business integration, and some awesome updates to Rewards and our referrals program. You don’t want to miss this party!

By Jack Harris, 3 Aug 2020

High Intensity Timely Training: Money Making SMS

There’s an easy way to skyrocket your rebooking rate that doesn’t involve hours on the phone to clients! Using automated Rebooking reminders, you’ll save yourself time and catch all the clients who slip through the cracks. They’re quick and easy to set up, and you can customise them to suit your business.

By Tracey Lydiard, 28 Jul 2020

Making business magic with the Skin Fairy

Carmen McNamara owns the award winning Australian clinic; Skin Fairy. A loyal Timely customer with 15 years of experience in the beauty industry in Australia and London; we talked to Carmen about building a successful business, finding work-life balance, and her favourite Timely features. You don’t want to miss Carmen’s story!

By Jack Harris, 27 Jul 2020

High Intensity Timely Training: Shape up those Resources!

Whether it’s a room, a waxing station, a special hair dryer, or an IPL machine; in Timely we call these ‘Resources’. In this HITT class, we'll show you how to use Resources to their full potential, and make sure the equipment you need is automatically assigned to an appointment when a certain treatment is booked. Just another way Timely helps your business run smoothly!

By Lynelle Hills, 22 Jul 2020

When you can expect UK beauty back in business

UK Prime Minister Boris Johnson has set out a timetable for the reopening of businesses in the beauty and spa industry in the UK, and we couldn’t be more excited! Here’s a recap.

By Sarah Flutey, 20 Jul 2020

High Intensity Timely Training: Build your brand with follow-up messages

Grow your business, improve your client experience, and increase your social media following with follow-up email and SMS messages. You’ll want to learn more about these awesome tools!

By Tracey Lydiard, 17 Jul 2020

Real talk with My Father’s Barber

Matt Brown is the owner/director of My Father's Barber in Christchurch, New Zealand. He’s also an internationally acclaimed hair artist and educator, an author, speaker, husband, and father of three.

By Jack Harris, 12 Jul 2020

High Intensity Timely Training: Make gains with Afterpay and Laybuy

With Covid putting pressure on everyone's expenses, buy now, pay later solutions like Afterpay and Laybuy are in hot demand! Giving clients the option to spread their payments over time not only helps your loyal clients, but it also makes you more attractive to new clients, and it’s proven to boost your overall sales.

By Tracey Lydiard, 7 Jul 2020

Barbers need to ditch walk ins in 2020

Charles Clarke is much more than a world-renowned barber; he’s also a business owner, educator, and industry pioneer. We chatted to Charles about his journey, the challenges the barber industry is facing, and the need for an appointment booking system to protect the safety of your clients and staff, and take barber businesses into the future.

By Sarah Flutey, 5 Jul 2020

High Intensity Timely Training: Catch that cash!

Open up a world of new earning potential and start taking online payments today! Sell gift vouchers, take deposits and payments for bookings, and sell products online with TimelyPay, and manage everything from your Timely account.

By Catherine Wright, 3 Jul 2020

10 reasons to love the beauty industry

Here at Timely it’s safe to say we love all things beauty, so here’s just a few reasons why you’re incredibly important to the communities you serve and why we’re #timelyproud to be a part of your world.

By Tracey Lydiard, 1 Jul 2020

Business tips for the beauty industry with Karla McDiarmid

A beauty therapist since 1998, Karla took over Macquarie Medi Spa in 2001 when it was a small salon with only three staff, and grew it to the bustling business it is today. We chatted to Karla about her super successful business, and her top tips and advice to help business owners thrive during and after lockdown.

By Andrew Schofield, 29 Jun 2020

Timely’s Summer of Tech Success

Summer of Tech is a non-profit programme that helps students and graduates enter the New Zealand IT industry. We were stoked to participate for the first time last year.

By Sarah Flutey, 29 Jun 2020

High Intensity Timely Training: Work those apps!

Imagine if your clients had an app on their phone that they could use to manage, book and rebook their appointments, update their details, and fill out consultation forms. There’s no need to imagine! With our ‘Client login’ feature, you can make this awesome client experience a reality.

By Jack Harris, 26 Jun 2020

High Intensity Timely Training: Sculpt your Consult

Making sure you’re on the same page as your client before you start an appointment and keeping on top of contact tracing and the health of your clients is crucial, so let’s dig into why Timely and Consult are the power couple that will help your business create amazing consultation experiences post-lockdown.

By Sarah Flutey, 25 Jun 2020

Reopening post UK lockdown

After months of uncertainty the hair industry has been given the green light to reopen, but we know our friends in other industries will be feeling the stress and frustration at having to keep the doors closed for now. In the meantime, we can help get your business set up and ready to hit the ground running when you can finally open your doors again.

By Sarah Flutey, 19 Jun 2020

High Intensity Timely Training: Let’s get virtual!

Now is the time to test and add things to your business. One of the easiest things to add to your business is video services, video consultations, and product consultations with Google hangouts, Zoom or Skype… or any other video service you want to use!

By Jack Harris, 11 Jun 2020

High Intensity Timely Training: Lift your sidebar game

Timely’s sidebar is jam-packed with handy shortcuts and info to make your life easier. We’ve picked some of our favourite tips to help you get the most out of this little bar of goodness!

By Sarah Flutey, 8 Jun 2020

Timely Bootcamp: Supercharge your social media

Social media is a two-part game; get your clients (and potential clients) excited by your content, then let them book straight from your Facebook or Instagram pages and posts! Whether it’s simply keeping in touch with your clients or actively advertising your services, Timely makes it easy to strike while the iron is hot and convert your social traffic into bookings.

By Jack Harris, 2 Jun 2020

Timely Bootcamp: Raise your SMS game

SMS messages are one of the most useful tools your business can take advantage of. In this week’s bootcamp, we’ll show you all the SMS tips and tricks to reduce no shows, save precious time, and provide an even more amazing client experience!

By Sarah Flutey, 27 May 2020

Reopening your salon after COVID-19

You’ve had to sit back and watch thousands of people commit crimes against beauty (and sanity) during lockdown, but it’s almost your time to shine again! We’re here to help you stand up against terrible home haircuts, poorly shaped eyebrows, and hot wax disasters by getting your business set up and ready to reopen with a bang!

By Jack Harris, 25 May 2020

Timely Bootcamp: Pump up your client loyalty

Having loyal, supportive clients is so important to the future of your business, and there’s no better way to build strong and lasting relationships with your clients than by rewarding them for their loyalty using Timely Rewards!

By Jack Harris, 19 May 2020

Timely Bootcamp: Shape up your online booking

You’ve got a lot on your mind at the moment, but one of those things doesn’t need to be scheduling and managing hundreds of bookings manually! 51% of bookings are made outside of salon opening hours, so Timely is here to get your online booking in tip-top shape and help you save time and improve efficiency, provide a brilliant client experience, and bring your business’ personality to life!

By Deb Farnworth-Wood, 14 May 2020

Deb Farnworth-Wood’s 7 tips to help your business through COVID-19

Deb Farnworth-Wood is an award winning serial entrepreneur, boss-lady, and the founder of the world-leading medi-aesthetic franchise Australian Skin Clinics. We’re lucky to have Deb representing the beauty aesthetics industry on the Timely board, and her insights and business experience make her the perfect person to offer up her top tips to help your hair, beauty, barber, spa, or medi aesthetics business through the aftermath of COVID-19.

By Sarah Flutey, 14 May 2020

Timely Talks: The future of the hair industry

In this Timely Talk we chat with Sandy Chong, Tabatha Coffey, Niq James, Joey Scandizzo and Timely CEO Ryan Baker about the impact COVID-19 has had on the industry, and the changes we expect to see as a result.

By Ryan Baker, 14 May 2020

State of the industry

COVID-19 is impacting our industry. Bookings will be back, better than ever, in future. But in the short term it will be hard. One thing we can do to help is share our data with you, so we can see what the impacts are and make decisions based on facts. Here's a first look at the numbers and some things we can do to prepare.

By Simon Christie, 13 May 2020

Timely Software takes care of contact tracing in New Zealand

Timely would like to confirm that our software meets the ‘contact tracing requirements for businesses in New Zealand to reopen and keep track of all clients entering their premises.

By Ryan Baker, 13 May 2020

Bracing for a booking tsunami in New Zealand

New Zealanders have pre-booked over 120,000 beauty appointments already for the week of Thursday 14 May when the COVID national alert level drops down to level two according to industry platform provider Timely.

By Catherine Wright, 12 May 2020

Product party with Timely: Take your consultations to the next level when your doors reopen

People around the world are facing unique challenges as governments decide whether it’s safe enough to reopen service-based businesses. It’s an uncertain time for many of our customers, but one thing we know for sure is that the ongoing health restrictions, contract tracing requirements, and social distancing will mean most industries need to adopt new ways of working. The good news is that we have an opportunity to do things better than we ever have, and Timely is here to help you thrive post-lockdown with a whole new client consultation experience!

By Simon Christie, 12 May 2020

Timely Software meets record keeping standards

In response to the Safe Checklist for Beauty Therapists & Nail Salons that was released on 8 May 2020 by the Queensland State, Timely would like to confirm that our software meets the ‘record keeping’ standards outlined to safely open your business post lock down.

By Jack Harris, 11 May 2020

Timely Bootcamp: Stabilise your core

Your core isn’t just the home of the mythical 6 pack! It’s what keeps your body stable, strong, and operating at its absolute best. The same goes for the core of your business; it’s the engine room that keeps your business humming, and this week’s bootcamp will show you the best features and tools to make sure the core of your business is in the best shape of its life.

By Jack Harris, 4 May 2020

Timely Bootcamp: Ready, set, go!

By Sarah Flutey, 23 Apr 2020

Timely Bootcamp: Lift your clients’ day

Your client relationship is always important, but it’s absolute gold to your business right now. There are lots of awesome Timely features that will be vital to your business once you’re open again and that your clients will love you for having; so now is a great time to launch those features and get your clients onboard and excited.

By Simon Christie, 23 Apr 2020

Product party with Timely: new features we’re raving about!

We’re always workin’ (it) hard to build features that will have a positive impact on your business, but we know many of you are struggling during these uncertain times, so we’ve stepped it up a notch! We’re doing everything we can to get the best features and improvements out the door that will have the biggest benefit during and post COVID-19. Here’s a sneak peek of all the goodness we’ve delivered and what’s coming up.

By Sarah Flutey, 19 Apr 2020

Timely Bootcamp: Bulk up your calendar

Your clients will be desperate to see you once you’re back up and running, so this week’s bootcamp will show you how to manage your appointments with online booking, jazzy marketing, and automation of those time consuming admin jobs so Timely does the heavy lifting for you!

By Sarah Flutey, 9 Apr 2020

Timely Bootcamp: Strengthen your cashflow

It’s super important to be thinking about how your business can generate cash both before you open your doors again, and afterwards. The businesses that can continue to generate revenue while they're closed and then take advantage of the demand when they have an open date will be back on their feet faster, and better prepared to tackle any future restrictions or changes to the industry.

By Sarah Flutey, 6 Apr 2020

Timely Bootcamp: Build your marketing muscle

The competitive landscape has changed for many businesses, and now is the perfect time to be thinking about your marketing strategy. Timely will have you armed and ready for action when your doors reopen with a suite of powerful marketing tools to help you stay two steps ahead of your competition and build and retain your clients.

By Tracey Lydiard, 6 Apr 2020

The Delforge Group x Timely live class

In this interview, Valerie Delforge shares her top 5 points - budget, leadership, reception, marketing, retail -salon owners should be working on during this downtime so they are well prepared when their business reopens.

By Lynelle Hills, 2 Apr 2020

Your guide to Making Tax Digital with Timely

If you’re a business owner in the UK, you’ve probably seen or heard about the Making Tax Digital (MTD) initiative for VAT registered businesses.

By Lynelle Hills, 1 Apr 2020

Understanding the UK Relief Options

In this interview, salon accountant Andrew Barraclough talks through the current guidance from the UK government, breaking down the relief options available to business owners.

By Jessica Crane, 31 Mar 2020

31 ways to stay positive, be proactive and keep working on your business

In such uncertain times and with so many unknowns ahead, it's understandable that people might be fearful and reactive; even more so if you own a business or work for yourself.

By Beaute Industrie, 30 Mar 2020

The best online retail platforms for beauty businesses

With recent closures of services in the professional beauty industry, it's now time for beauty businesses to amplify the prescription and gift voucher side of their retail business.

By Tracey Lydiard, 27 Mar 2020

Timely cashflow guide for COVID-19

It’s a crucial time in your business, and any money you can bring in now will help you get back on your feet faster when you can open your doors again. Your clients are the key to keeping your cash-flow coming in during this time, and we’re here to show you how you can keep giving your clients the love they need, so they help you generate the revenue you need.

By The Australian Hairdressing Council, 26 Mar 2020

Frequently asked questions: COVID-19 answered by the AHC Lawyers

This article provides guidance and answers to frequently asked questions regarding the effects of COVID-19 on Australian members’ businesses, their staff and their entitlements.

By Andrew Barraclough, 25 Mar 2020

Covid-19 Relief for UK businesses: A checklist for your salon or spa to follow

Andrew Barraclough has been a chartered accountant for more than 20 years, and is a company director for UK-based Salon Frog, a specialist accounting company for the owners of hair salons, beauty salons, barber shops and spa. In this article he details all of the financial relief options available for UK businesses.

By Jack Harris, 24 Mar 2020

Using SMS Campaigns to keep clients up to date on your business

In times like these, we need to find creative ways to keep in touch with each other - which is especially important in service-based industries when communication with clients is super important. Timely’s SMS campaigns feature lets you keep clients updated with key information using a range of filters, and we’ll show you how in this blog.

By Jo Blundell, 23 Mar 2020

Covid-19 Relief for Australian businesses

The Australian Federal Government’s economic response has been created to help you manage short-term cash flow challenges, retain your employees, and support business continuity. Here’s a breakdown of what’s on offer and some info on how to apply.