It’s a crucial time in your business, and any money you can bring in now will help you get back on your feet faster when you can open your doors again. Your clients are the key to keeping your cash-flow coming in during this time, and we’re here to show you how you can keep giving your clients the love they need, so they help you generate the revenue you need.
This article provides guidance and answers to frequently asked questions regarding the effects of COVID-19 on Australian members’ businesses, their staff and their entitlements.
Andrew Barraclough has been a chartered accountant for more than 20 years, and is a company director for UK-based Salon Frog, a specialist accounting company for the owners of hair salons, beauty salons, barber shops and spa. In this article he details all of the financial relief options available for UK businesses.
If your business has had to close due to COVID-19, we understand that this will be a really difficult time for you. This guide is here to walk you through the next steps that will help your business while you need to stay closed, and get you ready to re-open when the time comes.
In times like these, we need to find creative ways to keep in touch with each other - which is especially important in service-based industries when communication with clients is super important. Timely’s SMS campaigns feature lets you keep clients updated with key information using a range of filters, and we’ll show you how in this blog.
The Australian Federal Government’s economic response has been created to help you manage short-term cash flow challenges, retain your employees, and support business continuity. Here’s a breakdown of what’s on offer and some info on how to apply.
COVID-19 is impacting our industry. Bookings will be back, better than ever, in future. But in the short term it will be hard. One thing we can do to help is share our data with you, so we can see what the impacts are and make decisions based on facts. Here's a first look at the numbers and some things we can do to prepare.
Amongst all the uncertainty at the moment, it’s been awesome to see how our communities are rallying together to support service based businesses. We know that it’s a really tough time for many of you. Our customers are our sun and we want to provide as much support as we can, so we’ve put together some tips to help with your cashflow, even if your doors are closed.
At 1.40pm on Monday 23 March 2020 New Zealand’s Alert level was increased to level 3 and is moving to Alert level 4 in 48 hours. This means non-essential businesses must close for at least four weeks while the country is on lockdown. Essential services are defined as: supermarkets, pharmacies, clinics and lifeline utilities. See the full list.
As we move further and further into the year, it’s clear that the collective focus for the hair industry in 2020 is to make a positive social impact. One impressive event is even aiming to bring the entire industry together in an effort to make a real change to the lives of those who need it most. What are we talking about? The 2020 Global Cut-A-Thon, scheduled to take over the world on Sunday, March 29th.
We know a lot of people are concerned with the spread of COVID-19 (Coronavirus) around the world and the impact it’s having (or could have) on your business. It’s important salon owners and managers keep up to date with helpful information from trustworthy sources and take the right precautions to manage and protect your business, team and clients, and Timely is here to support you as best we can.
We always knew we had one of the best customer support teams in the world, and now it’s official. The Timely support team has won an internationally coveted Stevie Award for their outstanding customer service, and we’re pretty excited about it!
We’re a social bunch here at Timely, and now we’ve made friends with Laybuy so you can give your clients more freedom to buy now, and pay for their services and products over 6 weeks. It’s great for your clients, and even better for your business! Available in United Kingdom, Australia and New Zealand.
It’s 2020 and your clients expect to be able to book online 24/7, whenever it suits their schedule. There are so many great reasons why you should use online booking in your business, and we’re about to give you two more!
The Beatles said, “Can’t buy me love!” We politely disagree. By investing in client loyalty, you will improve client retention, grow your client base and future-proof your business. That’s why we’ve created Timely Rewards. Keep reading for everything you need to know about our newest feature and the four reasons you need to use it in 2020!
From a 15-year-old highschool dropout to a highly successful salon owner, Tyson Mendes is one to watch. Now, his Pearl Blonde salon in Prahran, Melbourne is two years old. He’s been using Timely since they opened, but prior to opening his salon he used free software.
15 years ago experienced hairdresser Natasha and her partner, fashion designer Ewan, started eco-friendly Melbourne salon Green Butterfly using a pen and paper appointment book. Today, they use Timely to power their business.
Timely has some of the most competitive and powerful SMS features on the market, and we’ll cover what they are, when you should use them and how each one can help your business thrive.
Business experts have been talking about the long, drawn-out death of the British high street for years. As big names shut up shop, many home-based hairdressers, beauty therapists and barbers are thriving. So, what's the secret of their success? Is it possible to run a successful high street salon or has that dream died? Timely investigates.
Since launching our partnership with Afterpay, we’ve seen some of our customers double their revenue! We want you to have the same insane success with Afterpay too. Here’s some in-depth expert advice on making Afterpay a game changer in your business.
With 'free software' you get what you pay for, this means limited features and paywalls. When it comes to running your business, you need the best solution, and that doesn't come for free.
Life is short and you shouldn't waste your precious time tediously ordering stock, that's why we've made stock ordering and stock receipting faster than ever! In this blog, we'll teach you how to use these new features so that you can get back to the things you enjoy most!
New Zealand’s lack of regulation in the aesthetics industry allows amateur cosmetic tattooists to freely wreak havoc with countless botched jobs. Skinvae owner Anna Dempsey is one of New Zealand’s top specialists in corrective work, and with the help of the Consult app she is rescuing New Zealand’s eyebrows.
It’s coming up to that crazy time of year again, where lunch breaks are a luxury and there are never enough hours in the day! But Timely is here to help with online booking tips to ensure you maximise your time and revenue this holiday season.
When your salon saves water, is powered by 100% renewable energy, and is cruelty-free and vegan, it makes sense to be paperless too. Salon owner Jason Donnelly uses our Consult app to manage all his client records, but it hasn’t always been that way. Find out what it’s like to switch from paper forms to Consult and how it can save you time, money, and give you peace of mind.
The key to maintaining great relationships is staying in touch - and what better way than running targeted promotions that your clients will love, which don’t cost the earth!
As a founder of Timely, I take the wellness of our people seriously. People who are healthy, engaged and motivated will delight customers and make us more successful. But that’s not the main reason we care. We care because it’s the right thing to do. It’s our responsibility to look after the wellbeing of our people.
We’re super excited to let you know that Timely has partnered with Swedish payment provider iZettle, so businesses in twelve of our regions now have access to a one-stop-shop for all their business software.
Today we’re launching a new logo that reflects the Timely of 2019. Much the same way that beauty, hair, barber, massage and health practitioners apply their skills in order to transform their clientele, we’re giving Timely a makeover.
We’ve been building features that are especially important for large businesses like yours, to help give you more control over locations and more insight into daily staff activity. All in all, we’re helping you run a smoother operation and provide a better client experience. Sounds good right? Well, keep reading.
Timely is more than just appointment booking software; we have all the tools to run your business including a suite of world-class marketing tools that will help to grow your business and provide an exceptional client experience.
With three booming businesses under her name, you could say that CEO and marketing extraordinaire Haylee Benton has a flair for creating first-class ‘me time’. We spoke with her about standing out in the UK, her five-star client experience and how she uses Timely to grow her three businesses.
We’ve got some really exciting features being released over the next few months, which will give you more control and power over your business while saving you time!
Stevie Vincent is an award-winning Perth hairdresser with a booming high-tech salon and over 24k followers on Facebook and Instagram. We spoke with Stevie about her success philosophy and how she grew her following as well as her business. Here’s what she had to say.
In our increasingly digital world, some salon software companies are entering the race to own your client relationships.
You can be the best hairdresser or nail artist in the world, but it means nothing if you aren’t working to promote your business to new clients.
The Rerekura sisters grew The Lash Room from zero to 1600 clients and have expanded from one location to three in the short span of twelve months. How did they do it? Simple — old fashioned customer service and a little thing called Afterpay. Here’s their story:
Deliver a fast and seamless checkout experience your clients will love.
Consultations are great for building client relationships, but uploading and storing the forms can be painful. Not anymore! The team at Timely have improved and re-launched Consult; the free iOS app that allows you to turn all your paper forms digital.
The Hair Boutique opened their Exeter (UK) salon in 2014 and have used Timely from day one. From humble beginnings, The Hair Boutique have seen their stations grow from four to fifteen in 2019. How did they do it? With their love for hairdressing, marketing smarts and a little bit of Timely magic.
I remember chatting to a lady at Hair Expo in Sydney a couple of years ago about Hair Aid. She was extremely excited about what the organization was about and what they did. I walked away thinking that it would be interesting to find out more, but never did. I had opened my new salon a month prior and got caught up in the whirlwind of a new business. Until...
“Disruption” is the buzzword. Everyone seems to be disrupting one thing or another. It’s hard to know what is and isn’t disruption any more. Innovation, disruption, disruptive innovation… where does one start and the other end?
Want to crack the client consultation code? We’ve got you covered. Learn how to deliver the perfect client consultation, why consults are so important for both your clients’ happiness and your business's reputation, and get insider consult tips from some of the world’s leading hair and beauty experts.
It's 2019 and your clients expect you to have online booking, but not all online booking is the same. Timely's online booking app lets you choose how you want your clients to book, eliminating the possibility of annoying time gaps in your calendar.
I’m excited to announce a new appointment to our board of directors. Deb Farnworth-Wood is a serial entrepreneur and founder of the medi-aesthetic franchise Australian Skin Clinics. Born in Kenya and raised in the UK, Deb brings to Timely a deep knowledge of the global beauty/aesthetics industry.
With over 24k followers on social media, growing from one to seven staff within a year and being booked up until October, it’s obvious that Stevie Vincent is doing something VERY right.
What does Making Tax Digital mean for my business? The Making Tax Digital (MTD) programme means that from April 2019 UK businesses earning over £85k will need to submit digital tax returns.
Welcome to another update! We’re super excited to highlight some powerful new tools we’ll be rolling out over the next couple of months; helping you to grow your business and deliver better client experiences.
Setting targets and motivating your staff are crucial for growing your business and bottom line, but it’s not easy to know where to start. This blog takes you through setting targets, and how the improved Dashboard makes it easier to track and measure performance.
Read on to find out what these changes involve and what this means for you (spoiler alert: there's more features, next level SMS marketing, and plans tailored to your business needs).
You can’t run a successful business without nailing your communication. How you communicate with your current clients and future clients is vital to your success.
On a peaceful sunny day in Brisbane, we popped in to see Laura at her tranquil little haven that is Willow Day Spa. See how she went from renting a back room to opening her very own space. Watch the video
Since launching our partnership with Afterpay, we’ve seen some of our customers double their revenue! We want you to have the same insane success with Afterpay too. Here’s some expert advice on making Afterpay a game changer at your salon. Read all about it below.
You know what they say about first impressions, ‘you only get one go at it’. We’ve got you covered with the most effective client experience tools on the market...and they’re looking hot!
Seven teams compete over 24 hours to design and build brand new features from scratch!
Deposits are great (unless you're talking about..er..the animal kind) here's how to use them in Timely.
Running your salon or spa on an iPad or iPhone just got even easier. Here are some of our recent updates that will save you time and keep you organised.
Every day brings new opportunities to upsell products and services in your salon or spa. Here's a few tactics to help you get started with upselling.
Nicky Shore is the founder and owner of OFF Wax & ON Brow House. As well as pioneering microblading in New Zealand, Nicky also shows us the importance of a strong brand in running a successful business.
Consult for Hair Salons – give your clients comfort in the fact that you’re capturing their wishes and relax knowing you're protecting your business’ brand, reputation, and bottom line.
Text messages are a great way to stay in touch with your clients and increase revenue, with little effort. We’ve whipped up a few text message templates to make it even easier for you!
Leah Miller, Director at Waxed (36 staff across five locations) highly recommends switching to Timely. Here's what she had to say about her experience...
Is your new year’s resolution to switch to a salon and spa management software that actually works the way you do?
2018 has flown by and there is a lot we are proud of at Timely. We’ve released a sleigh load of goodies to help you attract new clients, retain existing ones, and improve your business.
Nicky Shore changed the way New Zealanders think about hair removal by opening the country’s first dedicated waxing salon in 2008. Now she’s also expanded into the business of putting hair back on, pioneering the microblading technique throughout NZ.
Amanda Buckingham is the creator of Paper Not Foil, a sustainable alternative to hair foils. Unlike foil, Amanda's 'paper' alternative is made from 100% recycled materials and is completely degradable... a first for the hair industry.
It’s that time of year again! The Christmas carols are playing in the shopping malls, sparkly paraphernalia is beginning to appear, and you’re probably thinking about how to make the most of the holiday buzz for your business.
From the mother in-law who has everything, to the favourite niece... everyone loves a gift voucher. They’re a great way to capture new business and to entice regulars back. We’ve made some changes to make them even easier for you to sell this Christmas.
Owning a salon and winning countless awards might seem like a lofty goal, but our longtime friend and Timely user, Kylie Hayes from Moha Hairdressing, takes it all in her stride. We chatted to Kylie about business, being an artist, and how Timely has given her the freedom to do what she loves.
Knowing your target market is crucial to the success of your salon, clinic, or day spa. With the technology available to you today, there’s never been a better time to narrow down and develop your niche.
Timely users can now easily add a ‘Book’ button to their Instagram account, for free. This allows your clients to be able to book an appointment straight from your Instagram profile without leaving the app.
We asked salon veteran Karl Ross for insight around hiring and mentoring juniors, taken from his 20 years in the salon business.
The most expensive 6 words for the owner of a business are: "We've always done it this way". In this post (read time 2:45) I share how change can be used to improve the way you do business.
We picked the brains of 10 experts in the hair and beauty industries on what they see as the salon trends for 2019. How many can your business tick off?
Keeping your till balanced and reconciled is an important part of managing your cash flow. Timely makes it easy, even at the end of a long, busy day.
Jazz Pampling was in Auckland recently teaching a brow sculpting masterclass. We caught up with her to chat about the importance of education in the beauty industry.
Welcome to another update! We’re super excited to let you know that these features will be rolling out any day now; helping you save time and grow your business.
There are a myriad of free social media management tools out there that can help you save time and money. Let's take a look at some of the best!
We’ve partnered with Afterpay, making it easier for your clients to get pampered more often, and spend more each visit.
The latest functionality to help you run your salon or spa is the ability to store all your clients documents in Timely. Yip - no more messy files all over the show.
Do you sometimes get mixed messages about technology? Timely are passionate about being straight up, informative and helpful when it comes to our cloud software.
In the second episode of 'People of Timely' we meet Dawn from Madam Frou Frou, and talk about the importance of the client experience.
Managing your retail and professional stock is an important part of running a profitable business, and Timely’s new stock management features have made keeping track of your stock a breeze!
I recently attended Hair Expo Australia in Melbourne and had an absolute blast meeting new people, chatting with existing customers, and showcasing our software.
Salon owners come across opportunities to help their clients on a daily basis. In this post (read time 2:00) I explain how to recognise these opportunities.
We recently caught up with one of our favourite Timely users, Dario Cotroneo, Dario Salon & Founder of DCI Education. We talked about how Timely has helped him with the flexibility and control of his business.
When a client comes into your business we know how important it is to have the relevant details available at your fingertips.
Mel Morris looks at how to keep existing clients from going cold towards your services.
We have been searching for an amazing person to add to our board of directors at Timely and I'm very excited to announce that Tabatha Coffey will be joining us in this role.
We sat down with Australian Brow Artist and long-time Timely user, Jazz Pampling, to talk about how Timely has changed the way she does business.
Please say hello to our Chief Financial Officer, Colin Rohloff!
On hectic days, you can’t afford to wait. So we’re making Timely support even more timely.
A good spa menu will help clients decide what sort of treatments they'd like. When done exceptionally well, a menu will even sell treatments for you.
Every salon and spa wants to go the extra mile to make their client's day. You need to surprise and delight your clients in order to succeed.
Three years ago my daughter came home from school and I could tell something was wrong.
Client retention just got even easier, from the moment your clients walk through your door to the moment they leave.
We recently caught up with Danny from Nexus Barbershop, located in West Auckland, New Zealand. We talked about life, love, and giving back to the community.
Salons actually don’t sell haircuts, they sell time...and finding 15 minutes in your appointment book could make you $23,000.
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