Even a profitable salon or barbershop can run into trouble because of poor cash flow! We’re here with Adam Chatterley, creator of Salon Business Secrets, to help you take control of your money and make sure you’re managing your business’ cash like a boss. Watch the LIVE with Annabel and Adam here at 10.30am GMT, 19th April 😎
Hollie Power talks to Sam Pearce about emotional wellness in the salon industry. After dealing with her own personally challenging journey, she was inspired to launch an initiative for our industry; Low Ears. Low Ears provides salon and spa owners with the support they need to cope when suffering with mental health issues, as well as helping business owners identify the signs of burnout in their employees before it’s too late. Sam received an Honourable Mention at the 2021 BABTAC Inspiring Beauty Awards, acknowledging the work she has done for our industry, especially over the last year.
Stay innovative, boost your revenue, and spend less time on admin with Timely’s fast and powerful new sales flow! We talked to customers, visited salons, and looked at usage data to help us create a new checkout experience even the most un-tech savvy staff will love 🥰
Salon industry icon Catherine Handcock is founder of Creative HEAD Magazine, director of the British Beauty Council, and managing director of The Industry. Here, she talks to Timely about progress, positivity, and post-COVID recovery.
For nearly forty years, Aromatherapy Associates has been supporting the wellbeing of people around the globe by bestowing the virtues of essential oils on physical and emotional wellbeing. Committed to helping both people and the planet, Aromatherapy Associates was last year awarded B Corp status; a level of certification given only to organisations that meet the highest standards of environmental and social impact. Here, Amy Bonfield, Aromatherapy Associates Education and Business Manager, talks to Timely about the benefits of aromatherapy, breathing exercises, and sleep.
Our world revolves around software, but when it comes to your in store client experience, great hardware is just as important! We spoke with our friend Natasha, owner of Natasha's Skin Spa in Melbourne, to find out why investing in great hardware like iPads is worth every single cent 💖
A pioneer of organisational and social change, Mary Haddock-Staniland recently joined the Timely team as Chief People Inclusion Officer; the first role of its kind at an executive level in New Zealand. Mary, who sits on the board of a number of charities, is passionate about empowering others to reach their full potential and ensuring that everyone has equal access to opportunities and resources. Here, Mary talks about the importance of bringing your "true self" to work, and why all business owners must build and nurture inclusive environments.
Offering multiple payment options to your clients will change your business! Not only will you be able to boost your revenue by upselling retail products like a pro; you can take pre appointment deposits to make sure you’re not out of pocket for no-shows and late cancellations. We chatted to beauty boss Haylee Benton on the different types of payments you should offer, and why! ✨
‘Customers are our sun’ is one of Timely’s company values, and (not so) secretly it’s our favourite one in the design team! It's our goal to make Timely as easy as possible to use for our customers, and our design decisions are always made with you and your needs top of mind.
As co-founder and director of the multi-award-winning Botanica Wellness Spa and Clinic in Melbourne, Sofie Gillard was one of the city’s many beauty industry professionals to endure over six months of lockdown closures in 2020. Here, she talks to Timely about launching new initiatives, preparing for reopening, and the positive outlook for post-pandemic business.
Macquarie Medi Spa lives and breathes gift vouchers. Spa extraordinaire turned salon coach, Karla McDiarmid, firmly believes that it’s one of the best ways to grow your business. In fact, she sold over $100k worth of gift vouchers in December 2020 alone! 🤩
An entrepreneur, investor, and mentor, Haylee Benton is the owner of The Silver Fern Group, a portfolio of hair and beauty businesses, and the founder of PamperPad, the TripAdvisor of salons in the UK. Here, she talks to Timely about managing employee engagement during, and after, the COVID-19 pandemic.
Award-winning barber Tom Chapman has written books, delivered TED Talks, presented an Amazon Prime documentary, and been featured all over the international press. Six years ago, Tom founded The Lions Barber Collective; a charity that raises awareness of mental illness and suicide prevention within the hair industry and beyond. Here, Tom talks to Timely about the mental health training offered by The Lions Barber Collective, the role of the charity, and ways in which industry professionals can look after their own mental wellbeing.
Do "When’s my appointment again?” and “Whoops, I forgot I had an appointment today!” sound familiar? You don’t have to put up with these excuses anymore! We chat to salon owner and business coach, Larissa Macleman, about the best Timely client tools to help you save time and protect your revenue.🥳
You’ve had to sit back and watch thousands of people commit crimes against hair (and not just on their head) and attempt at home facials during lockdown, but the official word from Boris is that it’s almost time to open your doors again! Your clients will be desperate to see you when that time comes, so Timely is here to help you manage your business, and get ready for the reopening rush!
No-shows and late cancellations can really affect your cash flow and profit, so we’ve teamed up with international award winning Salon Business Coach, Jessica Crane, to talk about how to get started with deposits; the first in our Protecting Your Revenue series. Check out the video below 👇
Founder of online business turnaround program Salon Success Freedom, Susan Routledge has won numerous national business awards and is a BABTAC board member, creator of the Beauty Director's Club, and author of bestselling books including recently released Beauty and the Best. Here, Susan talks to Timely about how to stay focused in business, and about her trademarked STABLE business formula.
Founder of Simone Thomas Salons, Simone Thomas Wellness, and the Living Life Well podcast, Simone Thomas is a multi-award winning hair loss consultant who has helped thousands of people to regain healthy hair and confidence. Here, Simone shares valuable insight into the triggers of hair loss and the way to tackle it.
It’s finally here...the blog post you’ve all been waiting for! Just kidding, we know it’s not the most exciting topic, but we take data security very seriously here at Timely. Our customers trust us with a lot of sensitive information, so it’s important that we keep everybody in the loop. Don’t worry, our data security is already world-class, but we’re making some changes to beef it up even more!
Valentine’s Day is just around the corner and it’s a great opportunity to help make February a bumper sales month. So here’s our 5 tips on how to get the most out of the season of love.
With responsibility for 15,000 customers and 112 employees, Timely Co-founder and CEO Ryan Baker is a keen advocate of self-care as the ultimate tool for productivity. Here, he talks about why work-life balance is so important and shares his tips for achieving it.
Listed as one of the top 50 Women in Accounting worldwide, Ria-Jaine Lincoln specialises in beauty industry accounting and is a keen advocate of cash flow management as the key to success. Here, she speaks to Timely about the key components to financial wellness.
At Timely, supporting our customers is a top priority, especially during these unprecedented times. Our UK friends have gone back into lockdown once again and are in need of a bit more love and support, so we’re offering them a financial relief package to help take some of the pressure off, and we’re calling on other industry suppliers to step up too.
Beauty business growth coach Ryan Power has helped thousands of salon owners, industry professionals, and individuals to transform. Here, he shares his nine steps to setting and achieving goals.
Pete Scott, founder of the Ultimate Sales Academy, has helped hundreds of beauty industry businesses to dramatically increase their sales revenue. A passionate advocate of zero pressure selling, Pete believes that sales should be the easiest part of any business. Here, he shares some top-tips from his highly-successful sales transformation strategy.
Launched in April 2020 to ease the detrimental mental health impact of the Covid-19 pandemic, The Help Hub’s volunteer psychotherapists and counsellors offer free emotional support to anyone in the UK in need. Here, The Help Hub’s founder, Ruth Chaloner, named Frontline Hero in the Good Morning Britain 1 Million Minutes Awards, tells Timely how to access support, and explains why The Help Hub needs more volunteers.
Branding boutique Digital Bloom works exclusively with hair, beauty, and wellness brands to help them stand out and flourish. Here, Digital Bloom’s Founder and Creative Director, Sarah Garner, talks to Timely about the importance of brand consistency and explains how to use Canva to create consistent content.
The past 10 months has been tough for everyone, and the latest news of extended lockdowns across the UK is difficult to process. If you’re feeling in need of emotional support and you would like to speak to a professional, we encourage you to book a free appointment with a qualified counsellor or psychotherapist through our partners, The Help Hub.
If your business has had to close due to Covid, we understand that this will be a really difficult time for you. So we’ve created this guide to walk you through the next steps that will help your business while you need to stay closed, and give you some tips on how you can keep some revenue coming in while the doors are closed.
Following the launch of the Make Beauty Safe campaign, BABTAC Chair Lesley Blair talks to Timely about the need for regulation, accountability, and minimum standards in the UK beauty industry; to protect both members of the public and qualified professionals.
We know you might still need support from our lovely team over the Christmas break, so here are the hours we’ll be available to you over the next few weeks.
British Beauty Council CEO, Millie Kendall MBE, talks to Timely about the landmark sustainability report The Courage to Change, and about why it’s imperative that beauty industry businesses find the courage to make the changes that will sustain both their business and the planet. Timely is a patron of the British Beauty Council and provided sponsorship towards the research and development for this report.
I think we can all agree that 2020 didn’t really go to plan, did it? Hands up if you spent January excitedly telling your friends that 2020 was going to be the “best year ever”? Me. I did!
From the mother in-law who has everything to the best friend who needs a break...everyone loves a gift voucher! Not only can your clients treat their friends and family with a gift voucher; it’s a great way to share new services and product bundles with existing clients, gain new clients, increase your revenue, and boost your cash flow!
To celebrate the end of a year even the Grinch will be happy to see the back of, we’re sneaking in some fizz-tastic features this month that will have you smiling all the way into 2021!
This year, one of our long-time customers, Headroom Hair, is turning twenty. It’s quite an achievement to last the distance, and this salon has certainly done more than that. Now three branches strong and clutching industry awards for both the business and the team, we are catching up with Sally to talk about her journey as a salon owner.
After a 💩 of a year, no one can afford no shows this holiday season! Well hold on to your santa hat, because we’ve got some awesome TimelyPay features to help protect your revenue and make it your biggest and brightest Christmas yet!
It’s the time of year where appointments are in high demand - everyone wants to get in before Christmas! Start securing your appointments with deposits using TimelyPay and you’ll reduce no shows and kick cancellations to the curb, as well as some other lovely little treats! 🎁
It’s the gift we’ve all been waiting for...the hair and beauty industry is officially reopening just in time for Christmas! To celebrate, we’ve got some awesome tips to help you hit the ground running as soon as you open your doors 🎉
Isn’t it great when Timely comes out with a feature that saves you hours of time each week? Well, this is one of those! With Timely Consult, you can now send out service specific forms to your clients before their appointment. Is that a smile we see on your face? Thought so 😉
2020 has been the gift equivalent of a big ol’ lump of coal, so we reckon it’s time to see off the year with some awesome gifts, festive cheer, and all round jolly good times! That’s why from December 1st, we’re kicking off our biggest ever prize draw; Timely’s 12 days of Christmas Giveaways!
After another month of uncertainty, the hair and beauty industry is officially reopening just in time for Christmas! That’s not the only good news; Timely is here to help get your business set up and ready to hit the ground running when you open your doors again with our top feature picks!
Santa’s got his list and he’s checked it twice, but what about you? Get ready to make this Christmas your best yet by ticking off our Christmas checklist for your Timely account!
We’re excited to announce the formidable Mary Haddock-Staniland will soon be joining us at Timely!
2020 has forced many businesses to change and adapt, and now is the perfect time to be thinking about your marketing strategy. Timely will have you armed and ready for action when your doors reopen with a range of powerful marketing tools to help you stay two steps ahead of your competition and build and retain your clients.
Buy now, pay later solutions Afterpay and Laybuy have always been popular, but the ongoing financial stress Covid has put on consumers means they’re now essential for most businesses. There’s no bad news though; by using Afterpay and Laybuy you’ll gain new and loyal clients, increase your revenue, and ease the cost of Christmas on your clients.
Award-winning salon owner, and founder of Salon Owner Solutions, Kirsten Kennish, talks to Timely about keeping customers engaged during lockdown, the importance of having a good website, and why there is no such thing as over-communicating with clients.
One of the biggest days in the shopping calendar is fast approaching; Black Friday! Award-winning salon owner and coach Karla McDiarmid shares her top tips on how to run a successful Black Friday campaign, and make it your biggest sales day of the year!
England is in lockdown number 2, and we know it’s a tough time for many businesses. One key thing to focus on during this time is keeping money coming in, and we’ve got some quick and easy ways to help you do this! With Christmas just around the corner and shopping in stores off the cards, lots of people will be looking for presents they can order online, so now is the time to get your business taking online payments!
In-demand hairdresser Tyson Mendes, owner of Melbourne’s successful Pearl Blonde salon, spoke earlier this year about why Timely is his undisputed business software of choice. Here, Tyson talks about client retention during COVID-19, and why both online and offline presence are equally essential to salon success.
Cardless checkout is the amazing new in store payment experience in TimelyPay! To celebrate the launch of cardless checkout, we’re giving away hundreds of dollars in prizes every week through November and December.
There are exciting updates coming to TimelyPay and now’s your chance to get the lowdown! We’ve been busy creating payment experiences your clients are going to love - you can now process their payment from the chair and they can leave with a receipt in their pocket! We’ve also got an early present for businesses that allows you to protect your revenue by requiring clients to save their cards and soon you’ll be able to charge for no-shows or late cancellations!
Known as the ‘master skin genius’, Corinna Tolan is the owner of Monica Tolan beauty and skin clinics in Ireland, and a guru of online skin consultations. Here, Corinna let’s Timely in on her secret to achieving success and growth during lockdown.
After leaving New Zealand for the UK thirty-four years ago, Patrick Cameron has grown his career travelling the globe as a top hairdressing trainer. Known as the expert for dressing long hair, he has presented at some of the most prestigious hairdressing events around the globe. Patrick has created a popular brand, sharing everything from books to hair accessories. After a lifetime of jet setting, he tells us how he has adapted during the worldwide pandemic.
We understand that lockdown has a big impact on your business, and it’s not always clear what actions you need to take. We've created this step-by-step guide to help you manage your current bookings, calendar, and client messages and communications while you're closed, as well as the relief options available to your business via our friendly support team.
Chief cheerleader Hollie Power and one half of Salonology, alongside her husband, motivational speaker and author Ryan Power, shares her journey moving her award winning salon and spa business from pen and paper to software, and how Timely ticked all the boxes.
Staff targets are vital to growing your business and staff development, but to be effective they need to be easy to access and automatically updated so you can focus more energy on coaching and less on admin!
Having experienced the pressures and stresses of the modern workplace first-hand, Kristy von Minden set up Mind Bright to enhance health, happiness, and performance in the workplace. Kristy, who runs wellness workshops and drives positive change in business organisations, talked Timely through some simple strategies for coping with the unprecedented stresses of 2020.
Manscape is a hair and body salon for men based in Christchurch, New Zealand. They’re an upmarket barber shop with a focus on relaxation and pampering, giving their clients a unique experience unlike anywhere else. Post lockdown, they shared their tips with us on how they reopened safely and successfully.
Covid lockdowns have left lots of businesses with a backlog of existing clients waiting for appointments and new clients waiting for a cancellation so they can steal a last minute slot! In times like these, Timely’s awesome waitlist feature is your new sidekick, helping to give those waiting clients the best chance to score a booking.
Klerissa McDonald is the founder of Curly By Nature, a range of plant based products that she formulated specifically for people with genetically curly hair. Her background in hairdressing has led to not only creating products but also fuelling her passion for coaching and educating people on curly hair types.
When you break it down, there are only two things you need to do to turn your business’s social media accounts into one of your greatest money making assets. The first is to post exciting and interesting content that shows people how great you are, and the second is to put your booking button front and center; letting clients book straight from your Facebook or Instagram pages!
Faye Murray is one of Australia's most recognized business coaches and motivational speakers. With 18 years of experience, she is the first person to be inducted into both the Hairdressing Hall of Fame and Beauty Hall of Fame. Faye is an absolute master of the salon world, here to pass over some gems of wisdom.
If you’re lucky enough to be in a part of the world with low Covid cases, you might be able to start hosting consultations in person again! In this blog, we’ll go through a few different ways you can use Timely Consult with your clients in your business, like storing treatment plans and notes, as well as to help with your client experience.
Since retiring from competitive dancing, Camilla Sacre-Dallerup has gone on to become an international bestselling author, life coach, and mindful living expert. We spoke with Camilla to discuss her passion for mindfulness, and how she's inspiring her clients around the world to live their best life.
Consultations with your clients before getting started are vital to delivering the best possible experience! With current social distancing and added health and safety restrictions, it’s a good idea to start this process before your client even sets foot in your business. With Timely Consult, you can send digital consultation forms to your clients via SMS or email to be completed before their appointment which is saved straight to their client record in Timely!
2020 has been a transformative year, with many of us having to completely change the way we approach our businesses. Digital forms have gone from being “nice to have” to being a business essential; vital for protecting your business, clients, and staff.
The fabulous Tamara Reid is an entrepreneur, community creator, conversation facilitator, and the founding director of the Beaute Industrie; a professional support group for the beauty industry which recently passed 5,000 members. We got the lowdown from Tamara on the Beaute community, how we value beauty businesses, and what’s happening in the industry right now.
The UK government has updated the close contact service business guidelines for working safely during Covid. From the 18th of September, it will be mandatory for salons and spas to use a system to collect NHS Test and Trace data, this includes accurate staff and client details and movements, and keep this for 21 days. The good news is Timely has you covered with the best software in the business to help you keep your salon, staff, and clients safe and compliant.
The UK beauty pie is worth £28b per year. Can we grow the industry from £28b to £50b, despite a looming recession? For this edition of Timely Talks, we’ve rounded up the top celebrity stylists, salon coaches and tech gurus from the UK and Ireland. And, our panelists think that if we rally together, beauty businesses can bounce back stronger than ever.
SMS marketing is a super quick and effective way for you to successfully communicate with your clients, and with THE BEST rates on the market, sending SMS campaigns with Timely will only cost you a few dollars! Not only that; with a 99% open rate and an engagement rate eight times higher than email, Timely’s SMS campaigns are sure to boost your brand, customer retention, and uptake of new services and promotions.
2020 has been a challenging time for business owners with the pressure of multiple lockdowns and a range of new health requirements to consider; from PPE, contact tracing, and new social distancing rules to financial obligations and staff management. The landscape is constantly changing, but Timely Consult is the perfect tool to help you stay in control and protect your business, staff, and clients.
When clients are booking online and choose the wrong services, it can be an administrative nightmare. Don’t let it put you off online booking! Our service groups feature will save the day. You can put your most commonly paired treatments and services together, making it easier for your clients and saving you hours on the phone.
Imagine the amazing things you could do with your time if you weren’t stuck in the salon, spending hours ordering stock. Imagine no more! Timely’s Stock ordering feature is so quick you can do it in under a minute, giving you more time for the things you want to be doing.
In this Timely Talk we chat with UK industry legends; Jayne Lewis-Orr, Charlotte Mensah, Josh Wood, Tom Chapman, and Timely CEO Ryan Baker about the impact COVID-19 has had on the UK hair industry, and what things will get better in our industry as a result of coronavirus.
Building a detailed client profile with before and after photos, personal details and consultation records helps to safeguard your business and create a personalised client experience, and your important client info is stored safely and securely in Timely, just a few clicks away.
We recently spoke to hair and beauty legends Karla McDiarmid, Megan Panozzo, Sandy Chong, Larissa Macleman, and Joey Scandizzo about some of the key lessons they think will be important to businesses post lockdown, and what we need to be aware of as we continue to ride the Covid wave.
COVID-19 has made it harder to get our hands on our favourite brands and products, and we’ve all had to try new things. With this new consumer mindset putting our brand loyalty to the test, business owners need to work harder than ever to keep clients loyal and increase client retention. Luckily, we’ve got the answer with Timely Rewards!
Beauty businesses in the UK have fought hard to reopen, and with a long-awaited date for beauty salons and spas to reopen set for the 1st of August, appointment books were filled and cash was invested in personal protective equipment and inventory. With less than 24 hours notice, the UK Government then told these businesses to push back their reopening date for at least another two weeks, and we can’t underestimate the huge impact this will have on the industry.
It’s that time again! We’ve got the latest and greatest Timely feature updates for you, including new waitlist and product history features, an improved Facebook Business integration, and some awesome updates to Rewards and our referrals program. You don’t want to miss this party!
There’s an easy way to skyrocket your rebooking rate that doesn’t involve hours on the phone to clients! Using automated Rebooking reminders, you’ll save yourself time and catch all the clients who slip through the cracks. They’re quick and easy to set up, and you can customise them to suit your business.
Carmen McNamara owns the award winning Australian clinic; Skin Fairy. A loyal Timely customer with 15 years of experience in the beauty industry in Australia and London; we talked to Carmen about building a successful business, finding work-life balance, and her favourite Timely features. You don’t want to miss Carmen’s story!
Whether it’s a room, a waxing station, a special hair dryer, or an IPL machine; in Timely we call these ‘Resources’. In this HITT class, we'll show you how to use Resources to their full potential, and make sure the equipment you need is automatically assigned to an appointment when a certain treatment is booked. Just another way Timely helps your business run smoothly!
UK Prime Minister Boris Johnson has set out a timetable for the reopening of businesses in the beauty and spa industry in the UK, and we couldn’t be more excited! Here’s a recap.
Grow your business, improve your client experience, and increase your social media following with follow-up email and SMS messages. You’ll want to learn more about these awesome tools!
Matt Brown is the owner/director of My Father's Barber in Christchurch, New Zealand. He’s also an internationally acclaimed hair artist and educator, an author, speaker, husband, and father of three.
With Covid putting pressure on everyone's expenses, buy now, pay later solutions like Afterpay and Laybuy are in hot demand! Giving clients the option to spread their payments over time not only helps your loyal clients, but it also makes you more attractive to new clients, and it’s proven to boost your overall sales.
Charles Clarke is much more than a world-renowned barber; he’s also a business owner, educator, and industry pioneer. We chatted to Charles about his journey, the challenges the barber industry is facing, and the need for an appointment booking system to protect the safety of your clients and staff, and take barber businesses into the future.
Open up a world of new earning potential and start taking online payments today! Sell gift vouchers, take deposits and payments for bookings, and sell products online with TimelyPay, and manage everything from your Timely account.
Here at Timely it’s safe to say we love all things beauty, so here’s just a few reasons why you’re incredibly important to the communities you serve and why we’re #timelyproud to be a part of your world.
A beauty therapist since 1998, Karla took over Macquarie Medi Spa in 2001 when it was a small salon with only three staff, and grew it to the bustling business it is today. We chatted to Karla about her super successful business, and her top tips and advice to help business owners thrive during and after lockdown.
Summer of Tech is a non-profit programme that helps students and graduates enter the New Zealand IT industry. We were stoked to participate for the first time last year.
Imagine if your clients had an app on their phone that they could use to manage, book and rebook their appointments, update their details, and fill out consultation forms. There’s no need to imagine! With our ‘Client login’ feature, you can make this awesome client experience a reality.
Making sure you’re on the same page as your client before you start an appointment and keeping on top of contact tracing and the health of your clients is crucial, so let’s dig into why Timely and Consult are the power couple that will help your business create amazing consultation experiences post-lockdown.
After months of uncertainty the hair industry has been given the green light to reopen, but we know our friends in other industries will be feeling the stress and frustration at having to keep the doors closed for now. In the meantime, we can help get your business set up and ready to hit the ground running when you can finally open your doors again.
Now is the time to test and add things to your business. One of the easiest things to add to your business is video services, video consultations, and product consultations with Google hangouts, Zoom or Skype… or any other video service you want to use!
Timely’s sidebar is jam-packed with handy shortcuts and info to make your life easier. We’ve picked some of our favourite tips to help you get the most out of this little bar of goodness!
Social media is a two-part game; get your clients (and potential clients) excited by your content, then let them book straight from your Facebook or Instagram pages and posts! Whether it’s simply keeping in touch with your clients or actively advertising your services, Timely makes it easy to strike while the iron is hot and convert your social traffic into bookings.
SMS messages are one of the most useful tools your business can take advantage of. In this week’s bootcamp, we’ll show you all the SMS tips and tricks to reduce no shows, save precious time, and provide an even more amazing client experience!