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At some point or another we’ve all felt deflated or disrespected when someone has gotten our name wrong (even when it’s clearly written at the bottom of an email 😅). Pronouns are as much a part of someone’s identity as their name. Getting them right means more to people than you might think – it’s a way to help someone feel respected and seen.

Our new pronouns feature makes it easy for your staff and your clients to communicate their pronouns, which in turn creates a safe, inclusive client experience for everyone who walks through your salon door.

We know you might still need support from our lovely team over the Christmas break, so here are the hours we’ll be available to you over the next few weeks.

There are exciting updates coming to TimelyPay and now’s your chance to get the lowdown! We’ve been busy creating payment experiences your clients are going to love – you can now process their payment from the chair and they can leave with a receipt in their pocket! We’ve also got an early present for businesses that allows you to protect your revenue by requiring clients to save their cards and soon you’ll be able to charge for no-shows or late cancellations!

If you’re lucky enough to be in a part of the world with low Covid cases, you might be able to start hosting consultations in person again! In this blog, we’ll go through a few different ways you can use Timely Consult with your clients in your business, like storing treatment plans and notes, as well as to help with your client experience.

Consultations with your clients before getting started are vital to delivering the best possible experience! With current social distancing and added health and safety restrictions, it’s a good idea to start this process before your client even sets foot in your business. With Timely Consult, you can send digital consultation forms to your clients via SMS or email to be completed before their appointment which is saved straight to their client record in Timely!

2020 has been a challenging time for business owners with the pressure of multiple lockdowns and a range of new health requirements to consider; from PPE, contact tracing, and new social distancing rules to financial obligations and staff management. The landscape is constantly changing, but Timely Consult is the perfect tool to help you stay in control and protect your business, staff, and clients.

It’s that time again! We’ve got the latest and greatest Timely feature updates for you, including new waitlist and product history features, an improved Facebook Business integration, and some awesome updates to Rewards and our referrals program. You don’t want to miss this party!

We’re always workin’ (it) hard to build features that will have a positive impact on your business, but we know many of you are struggling during these uncertain times, so we’ve stepped it up a notch! We’re doing everything we can to get the best features and improvements out the door that will have the biggest benefit during and post COVID-19. Here’s a sneak peek of all the goodness we’ve delivered and what’s coming up.

In times like these, we need to find creative ways to keep in touch with each other – which is especially important in service-based industries when communication with clients is super important. Timely’s SMS campaigns feature lets you keep clients updated with key information using a range of filters, and we’ll show you how in this blog.

Amongst all the uncertainty at the moment, it’s been awesome to see how our communities are rallying together to support service based businesses. We know that it’s a really tough time for many of you. Our customers are our sun and we want to provide as much support as we can, so we’ve put together some tips to help with your cashflow, even if your doors are closed.

We’re a social bunch here at Timely, and now we’ve made friends with Laybuy so you can give your clients more freedom to buy now, and pay for their services and products over 6 weeks. It’s great for your clients, and even better for your business!
Available in United Kingdom, Australia and New Zealand.

It’s 2020 and your clients expect to be able to book online 24/7, whenever it suits their schedule. There are so many great reasons why you should use online booking in your business, and we’re about to give you two more!