Customer Stories

By Melanie Wallace, 26 Jul 2022

The proven strategy to reduce the cost of no-shows in your salon

In a post-pandemic world, no-shows and last-minute cancellations can have a big impact on your income. What if we told you there was a tried-and-tested method to help manage no-shows? Melanie Wallace, UK Marketing Manager at Timely Business Management Software, explains why online deposits could be a game-changer for your small business.

By Tamara Reid, 8 Jul 2022

Timely Welcomes Ambassador – Nathan Yip

Business Management Software, Timely is delighted to announce the appointment of its latest Brand Ambassador, Nathan Yip.

By Tamara Reid, 8 Jul 2022

Timely welcomes ambassador Sheridan Shaw

Business Management Software, Timely is delighted to announce the appointment of its latest Brand Ambassador, Sheridan Shaw.

By Tamara Reid, 30 Jun 2022

How a passion for inclusivity is putting Mamawest on the map

When it comes to ensuring clients from the gender diverse community feel safe, heard, understood and accepted, few salon owners are working harder and with more passion for the cause than Mamawest Creative Director Sheridan Rose Shaw (she/her).

By Tamara Reid, 30 Jun 2022

Meet RCNQ: the salon delivering an end-to-end inclusive client experience

10 years after starting RCNQ, Rob decided to do something to effect change within the hair and beauty industry – finding inspiration in another global movement for inclusivity and diversity.

By Sarah Blake, 25 Jan 2021

Free emotional support from The Help Hub

Launched in April 2020 to ease the detrimental mental health impact of the Covid-19 pandemic, The Help Hub’s volunteer psychotherapists and counsellors offer free emotional support to anyone in the UK in need. Here, The Help Hub’s founder, Ruth Chaloner, named Frontline Hero in the Good Morning Britain 1 Million Minutes Awards, tells Timely how to access support, and explains why The Help Hub needs more volunteers.

By Tracey Lydiard, 10 Dec 2020

Headroom Hair Turns Twenty

This year, one of our long-time customers, Headroom Hair, is turning twenty. It’s quite an achievement to last the distance, and this salon has certainly done more than that. Now three branches strong and clutching industry awards for both the business and the team, we are catching up with Sally to talk about her journey as a salon owner.

By Sarah Blake, 10 Nov 2020

Tyson Mendes on why online & offline presence are both crucial

In-demand hairdresser Tyson Mendes, owner of Melbourne’s successful Pearl Blonde salon, spoke earlier this year about why Timely is his undisputed business software of choice. Here, Tyson talks about client retention during COVID-19, and why both online and offline presence are equally essential to salon success.

By Tracey Lydiard, 19 Oct 2020

How Manscape used Timely Consult to help them reopen safely during New Zealand’s Stage 2

Manscape is a hair and body salon for men based in Christchurch, New Zealand. They’re an upmarket barber shop with a focus on relaxation and pampering, giving their clients a unique experience unlike anywhere else. Post lockdown, they shared their tips with us on how they reopened safely and successfully.

By Tracey Lydiard, 16 Sep 2020

Talking Beaute with Tamara Reid

The fabulous Tamara Reid is an entrepreneur, community creator, conversation facilitator, and the founding director of the Beaute Industrie; a professional support group for the beauty industry which recently passed 5,000 members. We got the lowdown from Tamara on the Beaute community, how we value beauty businesses, and what’s happening in the industry right now.

By Tracey Lydiard, 29 Jul 2020

Making business magic with the Skin Fairy

Carmen McNamara owns the award winning Australian clinic; Skin Fairy. A loyal Timely customer with 15 years of experience in the beauty industry in Australia and London; we talked to Carmen about building a successful business, finding work-life balance, and her favourite Timely features. You don’t want to miss Carmen’s story!

By Tracey Lydiard, 17 Jul 2020

Real talk with My Father’s Barber

Matt Brown is the owner/director of My Father's Barber in Christchurch, New Zealand. He’s also an internationally acclaimed hair artist and educator, an author, speaker, husband, and father of three.