Privacy Policy

The Timely Promise: we'll always be fair, open and honest.

We collect information from you when you register on our web site or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails
    The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember that you’ve logged into Timely, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

As you browse gettimely.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with gettimely.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

Timely sends billing information, product information, Service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the Service. Timely will remove you at your request.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

To quickly and efficiently resolve customer support issues related to your account, you consent to us logging into your account from time-to-time. If you do not wish us to access your account, then you may notify us in writing.

Timely holds your personal information on servers located in the United States of America (the U.S.)

We use top-tier, third-party data hosting providers including Microsoft Azure and Amazon AWS to host our services on servers located in the U.S. If you are a non-U.S. resident, this means that your personal information will be transferred to the U.S.

We have in place transfer mechanisms with all our third party data hosting providers that satisfy the requirements relating to Timely’s transfer of data from the European Union to the U.S. We also off an additional Data Processing Agreement for EU customers to ensure compliance with the Safe Harbor framework

By entering personal information into Timely, you consent to that personal information being hosted on servers located in the U.S. While your personal information will be stored on servers located in the U.S., it will remain within Timely’s effective control at all times.

If you do not want your personal information to be transferred to a server located in the U.S., you should not provide Timely with your personal information or use the service.

If we decide to change our privacy policy, we will post those changes on this page.

If you have any questions regarding this privacy policy, email us at [email protected] or post your questions to the address below:

P.O. Box 13112
Dunedin 9018
New Zealand