Early on in my business journey I learned that the key to running a successful business was to work on my business more than I worked in my business. I’d worked so hard to grow a following of loyal clients whom I loved but now I was also loaded with an abundance of business tasks, many of which were a drag. My evening hours were spent doing boring admin and everything I couldn’t get done in between clients during my busy business day.
I would wager that you’d be delighted to see your favourite client every day. Even if only for a coffee and a chat. But if you don’t love coffee to the same extent I do, or simply don’t have the time to meet face to face regularly, then here’s one way you can still regularly talk with your customers without getting the shakes from too much liquid awesomeness.
Family means different things to different people and here at Timely we embrace a family first mentality in all we do.
Building and leading a remote team is a unique scenario. There are five key things I’ve learned on this journey so far, which by sharing I hope will help others to grow remote crews that are happy, thriving, and smashing it out of the park.
We are so super stoked to have scooped the Rising Star award last night at the ninth annual Microsoft NZ Partner Awards held in Auckland, NZ.
We recently looked at how using the SMART formula (Specific, Measurable, Attainable, Relevant and Time-bound) around KPIs can effectively help grow results and key business goals. Now, let’s take a look at how applying the same principle of setting SMART goals can help you to build and retain customers using the power of Social Media Marketing.
Growing your business on a budget can be tough. So it's important to make sure you are maximizing your marketing dollar and your limited resources on the right activities that will get you measurable results, fast!
We’ve made some sweet new changes to the Dashboard in Timely!
I always love going to Salon Melbourne and the Expo Convention centre is right smack on the river, next to the casino (if you like a little gambling) and the DFO shopping centre. Having Salon Melbourne at this location makes a trip away from home and family easier to digest. Knowing Hair Expo is also going to be located here this year is a welcomed thought, especially for those of you who are also traveling.
But you can have what's most important. I remember when I was little, my Dad would come home on a Friday night after work and a quick stop at the local for an end of week round. He’d always bring home a brown paper bag with 3 chocolate covered toffee bars from the dairy in it for me and my two older brothers. He was never very late, always home well before dinner.
We’re quite partial to the small business owner. In fact, we love you! Not only are you ambitious and dedicated to your line of work, but you’re pushing to make a difference in people’s lives. Your enthusiasm is mesmerising, as is your willingness to shrug off the status quo to live a life less ordinary.
Before you start planning for 2016, my advice is to review the year you just had. It’s all fine and dandy to desire new things and want for a better and bigger year. First, you need to ask yourself what happened last year? What didn’t work? What did work? What areas can you earmark for more success this year?
You’re no doubt reading this because you’ve had an epiphany to start a blog and become a pro. That, and the fact that there are more than 152 million blogs on the internet, and not one of them are yours. Blogging can be a lot of fun, and often quite addictive once you get the hang of it, but since half the battle is getting started we have put together an easily digestible list of bloggy fodder to scratch that journalistic itch.
At Timely, we really are proud of the team we have assembled. They’re all people who believe in what we’re doing, why we’re doing it, and how we’re doing it. Most of them are people who have run businesses before and know the struggles of being a business owner first hand. We have worked on putting together a team who “gets it” and this is important to us and our customers.
When you logged in yesterday morning, you may have noticed something was different under your Account menu.
If one of your goals this year is to grow your salon revenue, you need a Salon Business Plan.
When hairdressing couple Karl and Danelle Radel first opened their salon sixteen years ago, they were aiming to provide top quality hairdressing and a great service to their clients. Today, their salon is a success story.
If you’re not bringing yourself to work yet, I know how you feel.
Selecting a social media platform that works for your salon brand begins with having your clients in mind.
When I quit my corporate job to work for a startup from my kitchen table, my parents and their friends thought I was mad.
Companies are missing out. They are missing out on the massive pool of highly skilled, well- educated and incredibly talented women who happen to have children. Many of these women leave their careers to start families and don’t return, often because it's simply too hard or too expensive, or both. Remote working changes the game for many.
Tattoo artists use needles and ink to etch the surface of your body as a display of self expression, a tribute to the person that was and will be. All of it - the good, the bad, and the ugly - reflects on the artist.
I have a job doing something I enjoy. I get to ask interesting people questions about their life under the pretext of writing an article on them. I get to share these stories with an audience of 15,000+ people, and the feedback I deal with is overwhelmingly positive. Despite this, I’m leaving my job.
Most teenagers in high school don’t know what their passion is. Kate Lugtigheid wasn’t like most teenagers in high school.
In 2015 we released the first version of our iPhone/iPad app. This has been a huge hit with our customers, and has been downloaded and installed on thousands of devices.
The student award season is a fun time of year. Students and faculty take stock of the year that has been and recognise those individuals who have made a marked contribution to both achieving first class academic results and also those who set an exemplary standard when it comes to the more intangible aspects of class life.
Looking back on 2015, we were all like ??? at the many great ideas shared on the Timely blog. So we decided to pick out our best seven posts to help 2016 be a great year for you in your salon. Enjoy!
At Timely we have our own way of remote working. We call it #timelylife. Let’s take a look under the hood.
The plans we've made are going well. Until they're not. The path we're on takes a sudden twist and our plans are no more. How do you react to that turbulence? It is your response that defines who you are and what you will become.
When I was a salon owner, I tired of constantly repeating myself. At times, I wondered if my clear, simple instructions would ever sink in with my team! If you’re feeling the same way, I have two surprisingly simple strategies to help you get your message across: take a picture and say less.
It's been a huge year for the whole team here at Timely, and it's all thanks to you! Let's look back on some of the features we've added this year.
This has been an amazing year for Timely and many of our customers in the Timely family. Thank you for all of your support. We have loved every minute of it. Here's why.
We love working with so many amazingly creative people here at Timely and wanted to start a bit of a tradition by posting our top salon name picks for 2015.
It's an absolute pleasure to welcome Lou Donnelly-Davey aboard the Timely rocket ship. Lou has joined as our Head of Marketing and brings a wealth of experience and passion to the role.
Back in August, we added the ability to book a group, or set, of services together and from today, your customers can now book them online. That's right, online booking for Service Groups is here!
The Timely team retreated to Queenstown for a few days to consolidate, learn and laugh at our annual Timely retreat.
Clive Hair Clinics is a health clinic that consists of trichologists. These specialists look after issues with the head or scalp. They predominantly deal with hair loss but also have clients coming to see them about things like alopecia and dandruff.
The thought of growing your business from scratch with little investment can be a daunting prospect. When you think of marketing, the first thing that springs to mind is money, investment, cash flow, moolah. And you need it for your business to grow.
The Timely crew is celebrating another massive milestone — the first time we've all been together in one room!
Have you heard? We've partnered with Boutique Brands, distributors of the worlds best hair and beauty brands, this partnership comes with a shared mission.
Selling Gift Vouchers around Christmas will ensure you're booked well into the new year. Download these images to promote Gift Voucher sales by clicking on them (or right click and hit "Save as"). You can post them to your Facebook pages, Instagram, or Twitter. You can use them in emails to customers, or even print them out and stick them on your window. Don't have Gift Vouchers yet? Check out this new feature in Timely.
We’ve got an early Christmas present for you. Gift vouchers have come to Timely!
We sat down for a chat with BangStyle president Ashlee Levitch about social media for salons. Watch the video interview below for her top social media tips.
We’ve put together some tactical tips for how you can streamline your front of house process with Timely, to make sure you’re putting your best foot forward.
You know firsthand that getting a business off the ground is hard work. But you've probably also found that the biggest challenge is finding enough time to do everything. We asked four business owners using Timely what they do with the time the booking software saves them. This is what they had to say.
As a business owner, you're often forced to pick between work or home, as picking both is not an option. But when we talked to three business owners who use Timely, we found that for them, picking both is the only option.
Let’s Go Fitness recently began using Timely as a way to manage clients and personal trainers. We had a chat with Pete Mirrieless, a trainer/owner at Let’s Go Fitness, about how the platform is working for the business.
Samantha Snow is a young hairdresser who has always used her initiative. At the age of 17 she set out to deliver her resumé to 30 hairdressing salons in Ponsonby, one of Auckland's hip suburbs. That day, one of the salons offered her a chance to train in Paris. The rest, as they say, is history.
A couple of weeks ago we released our new Dashboard feature, as well as some changes to the Executive Summary report.
I talk with salon owners every day and there are questions I hear consistently: "What should I post on social? Where do I find the time? Shall I do Facebook or Instagram? I just don’t know!"
No one likes to be sold to, which can make increasing your salon product sales tricky. But if you teach your stylists to educate their clients, you'll have happier customers and higher sales.
What is a captain of a ship responsible for? Getting their ship from point A to point B, using instruments to guide them.
Doughnut graphs are pretty to look at, but how do you turn them into real dollars in your account?
I recently covered the Why, When, What of Social Media and how to know your perfect client. Now that we know the basics and exactly who we're targeting, we can create social media content that will attract our Perfect Clients like bees to honey.
We all have clients who are never happy with what we do, yet they keep coming back and causing grief. Sweet mercy - let’s not give ourselves any more Problem Clients. Instead, let's go after the Perfect Clients. They're the ones we want.
Thousands of businesses have made the switch to Timely, and the team that helps you get your booking software set up has just welcomed another member to their ranks.
Every day more and more business owners are signing up to get the best booking software for health and beauty businesses, and we’re finding it a bit hard to keep up!
When you're busy running a business, it can seem like too much hassle to post every day to Facebook or Instagram. But, it doesn't have to be a big deal. What you need is a plan!
A guest who has never been to your home is on her way to spend the evening with you. You’ve cooked dinner, she’s bringing wine, and 10 minutes before she’s…
The Timely business dashboard has had a makeover, and it’s looking pretty darn good!
Putting in the hard yards has enabled Jazz Pampling to see her dreams turn into reality, it hasn't been easy, but then again those things we work hardest for are often the most rewarding.
Every once in a while the Timely crew enjoy being recognised for the hard work they put in to make sure you have the best booking software in your hands every day.
Hollie Power wasn’t always involved in the beauty industry, but there’s something about making people look and feel like the best version of themselves that she loves.
Erban Spa is a franchise spa group with four locations, the only one in New Zealand with a location in each major city. The business has grown fast in the last few years, and Jess Luxton, owner of the franchise, uses Timely to manage all four locations from her home in Dunedin.
I recently had lunch with a friend who owns a wedding photography business.
We’ve made it easier to customise the way your customers are booking online.
We're making some important changes to how we calculate customer retention and rebooking, to add more value for your business.
“I wish you were around when I had my salon,” I said to Lisa Conway as we discussed salons and their success formulas. “So do I,” she replied. “I learned the hard way.”
Today Timely moves to a wonderful new support system called HelpScout.
While every brand, marketer and advertiser is rushing to Instagram to get all the juicy benefits from this platform, there are a few traps to be careful of while you make your way to the top. One of these traps are fake Instagram accounts.
Wouldn't it be great if there was an app that helped you reduce the time you spend doing non-billable work? Oh wait, there is! ;)
It’s often said that 20% of the work gets you 80% of the results, but where does admin fit into that equation?
Getting your business to run smoothly requires a lot of work behind the scenes, so it's no surprise that small business owners around the world spend 40% of their time on admin.
The way we work at Timely has its perks. And today, one of those perks meant meeting the mayor of Dunedin.
Jess Rule had a chance encounter with the crew from Timely at the FitEx conference in 2013, and ever since, her business has been streamlined and organised and has grown as a result.
The wait is over! You can now accept online payments for your classes through Timely!
Being on Glebe Island, Beauty Expo Australia is a little off the beaten track. But that's part of the beauty of it. Getting there by ferry across Sydney Harbour on a glorious Australian morning is a part of the Expo experience I'd never give up.
Amidst the hustle and bustle of salon life, it can sometimes be hard to take a step back and look at your business from a distance.
Today we're excited to introduce two awesome new features to Timely: processing time and grouped services! Wahoo!
Imagine this scenario. Your salon needs a boost of new clients so you’ve spent hours of your time designing and writing an amazing direct marketing mailbox campaign, one that’s going to bring those customers through the door in their droves.
It’s a fact that the current digital trends are driven by images and aesthetic. If you’re a salon owner, you can use this to your advantage on social media.
There’s a great conversation happening globally around gender imbalance in the workplace, particularly in the tech industry. We fully support this. Diversity in any work environment is positive, especially when you're creating solutions for a diverse range of customers.
Skilled employees who are team players are few and far between - treating them like a resource that you “get the most out of” will do nothing but drive them away, and that's a problem. As a business owner, you can only do so much, so if you want your business to grow, you’re going to have to find like-minded individuals to help you build your dream.
The brand-friendly platform is great for the fast-paced marketing world, because it’s fast, simple and easy to use and maintain.
Today we're celebrating reaching the '10 million appointments booked' milestone here at Timely! That's a lot of haircuts, manicures, facials, massages, personal training sessions, and meeting appointments that your customers have…
What do you know about the people who make your favourite booking software?
At last you can grab a little Timely for your iPhone or iPad.
When you run a small business such as a health or massage clinic, your reputation is instrumental in bringing in clients. And the best thing about the word-of-mouth approach to…
At one point or another, every business owner will set out to grow the number of customers that walk through their doors each month.
You’ve probably heard of the term 'brand advocates' and wonder how they contribute to your overall success. The answer is that brand advocates give you word-of-mouth advertising on steroids.
Ever wanted to change the value of a service on an invoice, up-sell and add a product to a sale or even change the customer associated with an invoice?
What if we told you that you don’t need to hire a designer to have a nice website?
Timely is constantly evolving and changing, all thanks to you. We're always looking for ways we can make your day run a little smoother, or make tweaks to the system that make it work better for you.
We make time in our salons for so many things I call engine room stuff: ordering stock, changing light globes and menial tasks like backing up the computer.
In February we released our Packages feature, and today we’re excited to announce that packages can now be created and redeemed for classes!
You wouldn't walk into a fashion store and expect to walk out with free clothes, so why do friends and family not get the idea?
Does social media take away the "human touch?" It would be completely ironic if it did since these great platforms were established to make human communication easier.
It’s a good time to be beautiful in New Zealand.
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