The Rerekura sisters grew The Lash Room from zero to 1600 clients and have expanded from one location to three in the short span of twelve months. How did they do it? Simple — old fashioned customer service and a little thing called Afterpay. Here’s their story:
Deliver a fast and seamless checkout experience your clients will love.
Consultations are great for building client relationships, but uploading and storing the forms can be painful. Not anymore! The team at Timely have improved and re-launched Consult; the free iOS app that allows you to turn all your paper forms digital.
The Hair Boutique opened their Exeter (UK) salon in 2014 and have used Timely from day one. From humble beginnings, The Hair Boutique have seen their stations grow from four to fifteen in 2019. How did they do it? With their love for hairdressing, marketing smarts and a little bit of Timely magic.
I remember chatting to a lady at Hair Expo in Sydney a couple of years ago about Hair Aid. She was extremely excited about what the organization was about and what they did. I walked away thinking that it would be interesting to find out more, but never did. I had opened my new salon a month prior and got caught up in the whirlwind of a new business. Until...
“Disruption” is the buzzword. Everyone seems to be disrupting one thing or another. It’s hard to know what is and isn’t disruption any more. Innovation, disruption, disruptive innovation… where does one start and the other end?
Want to crack the client consultation code? We’ve got you covered. Learn how to deliver the perfect client consultation, why consults are so important for both your clients’ happiness and your business's reputation, and get insider consult tips from some of the world’s leading hair and beauty experts.
It's 2019 and your clients expect you to have online booking, but not all online booking is the same. Timely's online booking app lets you choose how you want your clients to book, eliminating the possibility of annoying time gaps in your calendar.
I’m excited to announce a new appointment to our board of directors. Deb Farnworth-Wood is a serial entrepreneur and founder of the medi-aesthetic franchise Australian Skin Clinics. Born in Kenya and raised in the UK, Deb brings to Timely a deep knowledge of the global beauty/aesthetics industry.
With over 24k followers on social media, growing from one to seven staff within a year and being booked up until October, it’s obvious that Stevie Vincent is doing something VERY right.
What does Making Tax Digital mean for my business? The Making Tax Digital (MTD) programme means that from April 2019 UK businesses earning over £85k will need to submit digital tax returns.
Welcome to another update! We’re super excited to highlight some powerful new tools we’ll be rolling out over the next couple of months; helping you to grow your business and deliver better client experiences.
Setting targets and motivating your staff are crucial for growing your business and bottom line, but it’s not easy to know where to start. This blog takes you through setting targets, and how the improved Dashboard makes it easier to track and measure performance.
Read on to find out what these changes involve and what this means for you (spoiler alert: there's more features, next level SMS marketing, and plans tailored to your business needs).
You can’t run a successful business without nailing your communication. How you communicate with your current clients and future clients is vital to your success.
On a peaceful sunny day in Brisbane, we popped in to see Laura at her tranquil little haven that is Willow Day Spa. See how she went from renting a back room to opening her very own space. Watch the video
Since launching our partnership with Afterpay, we’ve seen some of our customers double their revenue! We want you to have the same insane success with Afterpay too. Here’s some expert advice on making Afterpay a game changer at your salon. Read all about it below.
You know what they say about first impressions, ‘you only get one go at it’. We’ve got you covered with the most effective client experience tools on the market...and they’re looking hot!
Seven teams compete over 24 hours to design and build brand new features from scratch!
Deposits are great (unless you're talking about..er..the animal kind) here's how to use them in Timely.
Running your salon or spa on an iPad or iPhone just got even easier. Here are some of our recent updates that will save you time and keep you organised.
Every day brings new opportunities to upsell products and services in your salon or spa. Here's a few tactics to help you get started with upselling.
Nicky Shore is the founder and owner of OFF Wax & ON Brow House. As well as pioneering microblading in New Zealand, Nicky also shows us the importance of a strong brand in running a successful business.
Consult for Hair Salons – give your clients comfort in the fact that you’re capturing their wishes and relax knowing you're protecting your business’ brand, reputation, and bottom line.
Text messages are a great way to stay in touch with your clients and increase revenue, with little effort. We’ve whipped up a few text message templates to make it even easier for you!
Leah Miller, Director at Waxed (36 staff across five locations) highly recommends switching to Timely. Here's what she had to say about her experience...
Is your new year’s resolution to switch to a salon and spa management software that actually works the way you do?
2018 has flown by and there is a lot we are proud of at Timely. We’ve released a sleigh load of goodies to help you attract new clients, retain existing ones, and improve your business.
Nicky Shore changed the way New Zealanders think about hair removal by opening the country’s first dedicated waxing salon in 2008. Now she’s also expanded into the business of putting hair back on, pioneering the microblading technique throughout NZ.
Amanda Buckingham is the creator of Paper Not Foil, a sustainable alternative to hair foils. Unlike foil, Amanda's 'paper' alternative is made from 100% recycled materials and is completely degradable... a first for the hair industry.
It’s that time of year again! The Christmas carols are playing in the shopping malls, sparkly paraphernalia is beginning to appear, and you’re probably thinking about how to make the most of the holiday buzz for your business.
From the mother in-law who has everything, to the favourite niece... everyone loves a gift voucher. They’re a great way to capture new business and to entice regulars back. We’ve made some changes to make them even easier for you to sell this Christmas.
Owning a salon and winning countless awards might seem like a lofty goal, but our longtime friend and Timely user, Kylie Hayes from Moha Hairdressing, takes it all in her stride. We chatted to Kylie about business, being an artist, and how Timely has given her the freedom to do what she loves.
Knowing your target market is crucial to the success of your salon, clinic, or day spa. With the technology available to you today, there’s never been a better time to narrow down and develop your niche.
Timely users can now easily add a ‘Book’ button to their Instagram account, for free. This allows your clients to be able to book an appointment straight from your Instagram profile without leaving the app.
We asked salon veteran Karl Ross for insight around hiring and mentoring juniors, taken from his 20 years in the salon business.
The most expensive 6 words for the owner of a business are: "We've always done it this way". In this post (read time 2:45) I share how change can be used to improve the way you do business.
We picked the brains of 10 experts in the hair and beauty industries on what they see as the salon trends for 2019. How many can your business tick off?
Keeping your till balanced and reconciled is an important part of managing your cash flow. Timely makes it easy, even at the end of a long, busy day.
Jazz Pampling was in Auckland recently teaching a brow sculpting masterclass. We caught up with her to chat about the importance of education in the beauty industry.
Welcome to another update! We’re super excited to let you know that these features will be rolling out any day now; helping you save time and grow your business.
There are a myriad of free social media management tools out there that can help you save time and money. Let's take a look at some of the best!
We’ve partnered with Afterpay, making it easier for your clients to get pampered more often, and spend more each visit.
The latest functionality to help you run your salon or spa is the ability to store all your clients documents in Timely. Yip - no more messy files all over the show.
Do you sometimes get mixed messages about technology? Timely are passionate about being straight up, informative and helpful when it comes to our cloud software.
In the second episode of 'People of Timely' we meet Dawn from Madam Frou Frou, and talk about the importance of the client experience.
Managing your retail and professional stock is an important part of running a profitable business, and Timely’s new stock management features have made keeping track of your stock a breeze!
I recently attended Hair Expo Australia in Melbourne and had an absolute blast meeting new people, chatting with existing customers, and showcasing our software.
Salon owners come across opportunities to help their clients on a daily basis. In this post (read time 2:00) I explain how to recognise these opportunities.
We recently caught up with one of our favourite Timely users, Dario Cotroneo, Dario Salon & Founder of DCI Education. We talked about how Timely has helped him with the flexibility and control of his business.
When a client comes into your business we know how important it is to have the relevant details available at your fingertips.
Mel Morris looks at how to keep existing clients from going cold towards your services.
We have been searching for an amazing person to add to our board of directors at Timely and I'm very excited to announce that Tabatha Coffey will be joining us in this role.
We sat down with Australian Brow Artist and long-time Timely user, Jazz Pampling, to talk about how Timely has changed the way she does business.
Please say hello to our Chief Financial Officer, Colin Rohloff!
On hectic days, you can’t afford to wait. So we’re making Timely support even more timely.
A good spa menu will help clients decide what sort of treatments they'd like. When done exceptionally well, a menu will even sell treatments for you.
Every salon and spa wants to go the extra mile to make their client's day. You need to surprise and delight your clients in order to succeed.
Three years ago my daughter came home from school and I could tell something was wrong.
Client retention just got even easier, from the moment your clients walk through your door to the moment they leave.
We recently caught up with Danny from Nexus Barbershop, located in West Auckland, New Zealand. We talked about life, love, and giving back to the community.
Salons actually don’t sell haircuts, they sell time...and finding 15 minutes in your appointment book could make you $23,000.
An improvement by 2% in the number of clients that you retain, is equal to a 10% decrease in costs.
Spa decor has a huge impact on making clients feel welcome and ensuring they come back. Here's some tips on what to do...and what to avoid.
Reuben Yonatan breaks down the best sales KPIs to be tracking as a spa business.
A salon group photo can be used in many different ways: Facebook cover photo, reception decoration, etc. Here's how to get a great one.
There are certain things that every salon reception needs, regardless of your specialty. Here's five salon reception essentials that you can't do without.
You’ve seen posts on your Facebook timeline that say ‘Sponsored’ on them. So what are they, and why do they keep popping up on your news feed?
I recently came across a book I had read back at the beginning of my business life that totally changed my mindset.
Today's salon clients expect value. In this post (read time 1:45) I explain the three types of value I work with, and encourage.
There are two main methods of salon expansion: moving to a larger location, or opening a second location. Here's what you need to know.
Busy salons, we have you covered. New features you’ll love are on their way.
Accountability is the fuel for success. Let me explain why and how accountability can turbocharge your salon business.
Salons differ in the amount that they pay their stylists, as well as the pay structures they use to do so. We explain the four main types of pay structures for salon salaries, and their pros and cons for your stylists.
We all know the benefits of using social media for your business, but here's 3 easy ways to do it right.
In this post you’ll hear about what Timely has done to comply with the GDPR, plus how we're supporting EU-based businesses to meet their GDPR obligations.
The salon industry is cutthroat. Here's 5 of the most common salon marketing mistakes you don't want to be making.
The joy of salon management is that you get to do things your way, but it's not all butterflies and rainbows.
Respect is something to be earned. In this post (read time 1:20) I'll share my advice on gaining the respect of your team.
A growing salon needs to make a decision around staff. Should you rent a chair out to contractors, or employ stylists to become a part of your business?
Reliable cash management is key to running a profitable business. This includes being able to refund customers when the situation arises.
Your business can't grow if you're only focussed on getting new customers. You also need to work on retaining clients that you already have.
I’m dialling your salon number right now. What can I expect?
Social video content generates 1200% more shares that just images and text combined. Is your salon capitalising on this trend?
Massage therapy is a competitive industry. It's important for businesses in this space to keep promoting their services to attract new clients.
Technology has reinvented almost every aspect of our lives. It’s about time that salons hopped on the bandwagon.
For new clients, this massage space comes with a warning. Expect to receive a hearty greeting from Murphy and Mason, Peter’s two English Cocker Spaniels. Introducing our latest Customer of the Week: Peter Grant Massage.
Last week we introduced our brand new cash up feature, which makes balancing your till at the end of the day an absolute breeze.
Imagine looking at your schedule at the beginning of next week and it's fully booked? In this post (read-time: 1:45) I'll give you 3 steps to making this a reality in your salon.
Successful salon owners make it look so easy. How do they do it?
Sugaring is a method of hair removal that existed for hundreds of years before waxing. It requires a lot more skill and technique, but it’s much easier on the skin and uses just three natural ingredients: sugar, water and lemon juice. Meet our latest Customer of the Week: Sugaring NYC
One of the challenges of many small businesses is planning ahead.
With a million and one things occupying you as a business owner, it can be hard to think of new profitable ideas for your salon.
Your salon is running smoothly and is known for providing top-notch hair care for your clients, all thanks to your hardworking group of stylists! Isn’t it only fair that they are rewarded for all of their hard work?
At the end of a busy day, doing the daily cash up and balancing the till is no one’s favourite task.
Olivia Arkin has always been obsessed with skin care. Many of her baby photos feature little Olivia holding lipstick and a mirror, and as a child in elementary school she used to make her own face masks. Meet our latest Customer of the Week: Perfekt Skin.
Imagine a takeaway that’s good for you. One with zero calories, no fats and zilch sugar. It doesn’t matter how much of this takeaway you enjoy, the more you indulge, the healthier you look and feel. What takeaway wizardry is this? Follow my lead, and learn more about the takeaway we should all be enjoying more often.
Twelve years ago Julaine Booth was considering a career change when a meeting with her former dance teacher steered her in the right direction. Meet our latest Customer of the Week, Nest Remedial Massage.