Discover all the latest customer stories, TimelyFit blogs, expert business tips, product updates, and everything else we value at Timely.
With Greater Sydney in a month-long lockdown and Melbourne in a snap lockdown, many salons and spas are once again finding the halt in their business heartbreaking. We’ve paired up with Tamara Reid from Beaute Industrie to get her take on the best financial strategies to help pay your expenses while you’re closed.
Hate selling products because you feel pushy? We hear ya! But guess what? You’re holding yourself back from providing first-class customer service and hindering your business from better financial success. In this Timely Fit class, Julie Piantadosi teaches us about having a sales mindset, and how to sell naturally, close the sale, and make money during a lockdown 💪 Watch the LIVE here on Monday 12th July, 6pm AEST
Gift cards, gift vouchers, or gift certificates – whatever you choose to call them, they’re your salon or spa’s best marketing friend. Not only can they help to lift your cash flow; they’re a great way to share new services and product bundles with existing clients, and gain new clients! So, how can you increase your gift voucher sales? Salon business coach, Phil Jackson, has some amazing words of gift voucher wisdom!⚡️
A client rewards program is a powerful tool to invite your clients to spend more, and book often. Unfortunately, a lot of salon loyalty programs miss the mark and are unsuccessful and costly. But yours doesn’t have to be! We spoke with beauty industry pro Natasha Smits to find out what works, what doesn’t, and how to make your rewards program the best in town!⚡️
We love to support our customers in any way we can, and our Facebook community group is the place where you can let us know what you need help with. We recently polled the group, and the resounding answer was “I want to increase my client spend”. Your wish is our command! In this TimelyFit, Jessica Crane will teach you how to increase your average client spend by leveraging a powerful client journey 🤩
We get it; tax isn’t exactly the most glamorous topic to talk about. But, every business needs to take it into account! See what we did there? Join us and the lovely Ria-Jaine Lincoln, the brains behind The Beauty Accountant, to chat about the ins and outs of making your tax digital. ⚡️
You’re waiting for your client to show up, watching the clock tick deeper into their appointment time. You call them and they don’t pick up. Once, twice. Or, they answer and sheepishly tell you they forgot. You look back at the clock, grimacing.ㅤㅤㅤ Yeah…no-shows SUCK. 💩
Not charging what your services are worth can not only have big financial consequences for your business; it can also affect your personal life and mental health and wellbeing. Join us as we chat to educator and hair and beauty business mentor, Maddi Cook, about how and why to charge what you’re really worth! ✨
“Don’t let the door hit you on the way out” might be what you want to say, but handling a difficult client is never that easy. Jay Chapman, a senior ZING salon coach, is here to help us turn breaking up with a client into an art.
You know what they say: you never get a second chance at a first impression. For salons who offer online booking, this might be your client’s very first impression of your business. We spoke with salon owner and entrepreneur, Sarah Parmenter, on creating an online booking experience that truly reflects your brand.
In the words of Vanessa McDonald, also known as the queen of retention marketing: “all clients are new clients”. We spoke with Vanessa about looking after your existing clients with a great retention strategy and what tools she uses in Timely to help her client’s salons reach their business potential.🦩
If you don’t appear near the top of the first page when a potential client searches for ‘salons near me’, your chances of ever meeting them are almost zero. We asked Ryan Power for some practical advice on how salons can jump the queue through online reviews.