In the second episode of 'People of Timely' we meet Dawn from Madam Frou Frou, and talk about the importance of the client experience.
Managing your retail and professional stock is an important part of running a profitable business, and Timely’s new stock management features have made keeping track of your stock a breeze!
I recently attended Hair Expo Australia in Melbourne and had an absolute blast meeting new people, chatting with existing customers, and showcasing our software.
Salon owners come across opportunities to help their clients on a daily basis. In this post (read time 2:00) I explain how to recognise these opportunities.
We recently caught up with one of our favourite Timely users, Dario Cotroneo, Dario Salon & Founder of DCI Education. We talked about how Timely has helped him with the flexibility and control of his business.
When a client comes into your business we know how important it is to have the relevant details available at your fingertips.
Mel Morris looks at how to keep existing clients from going cold towards your services.
We have been searching for an amazing person to add to our board of directors at Timely and I'm very excited to announce that Tabatha Coffey will be joining us in this role.
We sat down with Australian Brow Artist and long-time Timely user, Jazz Pampling, to talk about how Timely has changed the way she does business.
Please say hello to our Chief Financial Officer, Colin Rohloff!
On hectic days, you can’t afford to wait. So we’re making Timely support even more timely.
A good spa menu will help clients decide what sort of treatments they'd like. When done exceptionally well, a menu will even sell treatments for you.
Every salon and spa wants to go the extra mile to make their client's day. You need to surprise and delight your clients in order to succeed.
Three years ago my daughter came home from school and I could tell something was wrong.
Client retention just got even easier, from the moment your clients walk through your door to the moment they leave.
We recently caught up with Danny from Nexus Barbershop, located in West Auckland, New Zealand. We talked about life, love, and giving back to the community.
Salons actually don’t sell haircuts, they sell time...and finding 15 minutes in your appointment book could make you $23,000.
An improvement by 2% in the number of clients that you retain, is equal to a 10% decrease in costs.
Spa decor has a huge impact on making clients feel welcome and ensuring they come back. Here's some tips on what to do...and what to avoid.
Reuben Yonatan breaks down the best sales KPIs to be tracking as a spa business.
A salon group photo can be used in many different ways: Facebook cover photo, reception decoration, etc. Here's how to get a great one.
There are certain things that every salon reception needs, regardless of your specialty. Here's five salon reception essentials that you can't do without.
You’ve seen posts on your Facebook timeline that say ‘Sponsored’ on them. So what are they, and why do they keep popping up on your news feed?
I recently came across a book I had read back at the beginning of my business life that totally changed my mindset.
Today's salon clients expect value. In this post (read time 1:45) I explain the three types of value I work with, and encourage.
There are two main methods of salon expansion: moving to a larger location, or opening a second location. Here's what you need to know.
Busy salons, we have you covered. New features you’ll love are on their way.
Accountability is the fuel for success. Let me explain why and how accountability can turbocharge your salon business.
Salons differ in the amount that they pay their stylists, as well as the pay structures they use to do so. We explain the four main types of pay structures for salon salaries, and their pros and cons for your stylists.
We all know the benefits of using social media for your business, but here's 3 easy ways to do it right.
In this post you’ll hear about what Timely has done to comply with the GDPR, plus how we're supporting EU-based businesses to meet their GDPR obligations.
The salon industry is cutthroat. Here's 5 of the most common salon marketing mistakes you don't want to be making.
The joy of salon management is that you get to do things your way, but it's not all butterflies and rainbows.
Respect is something to be earned. In this post (read time 1:20) I'll share my advice on gaining the respect of your team.
A growing salon needs to make a decision around staff. Should you rent a chair out to contractors, or employ stylists to become a part of your business?
Reliable cash management is key to running a profitable business. This includes being able to refund customers when the situation arises.
Your business can't grow if you're only focussed on getting new customers. You also need to work on retaining clients that you already have.
I’m dialling your salon number right now. What can I expect?
Social video content generates 1200% more shares that just images and text combined. Is your salon capitalising on this trend?
Massage therapy is a competitive industry. It's important for businesses in this space to keep promoting their services to attract new clients.
Technology has reinvented almost every aspect of our lives. It’s about time that salons hopped on the bandwagon.
For new clients, this massage space comes with a warning. Expect to receive a hearty greeting from Murphy and Mason, Peter’s two English Cocker Spaniels. Introducing our latest Customer of the Week: Peter Grant Massage.
Last week we introduced our brand new cash up feature, which makes balancing your till at the end of the day an absolute breeze.
Imagine looking at your schedule at the beginning of next week and it's fully booked? In this post (read-time: 1:45) I'll give you 3 steps to making this a reality in your salon.
Successful salon owners make it look so easy. How do they do it?
Sugaring is a method of hair removal that existed for hundreds of years before waxing. It requires a lot more skill and technique, but it’s much easier on the skin and uses just three natural ingredients: sugar, water and lemon juice. Meet our latest Customer of the Week: Sugaring NYC
One of the challenges of many small businesses is planning ahead.
With a million and one things occupying you as a business owner, it can be hard to think of new profitable ideas for your salon.
Your salon is running smoothly and is known for providing top-notch hair care for your clients, all thanks to your hardworking group of stylists! Isn’t it only fair that they are rewarded for all of their hard work?
At the end of a busy day, doing the daily cash up and balancing the till is no one’s favourite task.
Olivia Arkin has always been obsessed with skin care. Many of her baby photos feature little Olivia holding lipstick and a mirror, and as a child in elementary school she used to make her own face masks. Meet our latest Customer of the Week: Perfekt Skin.
Imagine a takeaway that’s good for you. One with zero calories, no fats and zilch sugar. It doesn’t matter how much of this takeaway you enjoy, the more you indulge, the healthier you look and feel. What takeaway wizardry is this? Follow my lead, and learn more about the takeaway we should all be enjoying more often.
Twelve years ago Julaine Booth was considering a career change when a meeting with her former dance teacher steered her in the right direction. Meet our latest Customer of the Week, Nest Remedial Massage.
Lisa Conway looks at boosting less common services such as hair-up and smoky eyes to a whole new level.
I hear you: you don’t have time to train your team. But guess what…you have to MAKE time.
Maria Arora knows the power of natural medicine first-hand. After suffering a stroke that left her paralysed she discovered that the only practitioner prepared to offer her a solution was a naturopath, and it was her own journey to recovery that inspired Maria to start her career in natural medicine.
Team building activities are an essential part of managing staff, and this is perhaps especially true in the hair & beauty industries.
From the day they first opened their doors, Abby Hall and the team have set out to make every customer experience exceptional. Meet our latest Customer of the Week: Vogue Avenue Hair.
Preparation is key to running a successful business. In this post (read-time: 1:30) I'll share my advice on starting each day the right way.
It was fictional detective Sherlock Holmes who famously said “It is a capital mistake to theorise before one has data. Insensibly, one begins to twist the facts to suit theories, instead of theories to suit facts.”
Don’t let the relaxed vibe and casual nature fool you, running a salon is serious business. Bringing in clients is a big part of that business, and what better way to market your services than by running hair salon promotions?
There’s no getting around it — any SEO campaign, no matter how brilliantly executed, stands or falls based on the target keywords.
Big changes are coming to EU data regulations. Here’s how Timely is preparing to meet our obligations for the GDPR.
Lisa Travis has built her business with one simple goal in mind... to empower women. Meet our latest Customer of the Week: The Beauty Clinic.
The very first step to growing your salon sales is to charge correctly for all of your services and ensure your services aren’t unnecessarily being discounted or undercharged.
At Timely, our customers are our sun. We revolve around them in everything we do, and nowhere does that show clearer than in our Customer Support team.
You love doing working with people so much that you want to open up your own salon? Awesome! One of your first tasks is to come up with a business proposal.
When Shelly decided to take on the challenge of owning her own salon, she had a clear vision of what she wanted to bring to her community. Meet Reine Des Fleurs Hair & Beauty, our latest Customer of the Week.
Here we are already through one month of 2018, hopefully refreshed from a few days off over holiday period. Resolutions may have been made and broken and hopefully some still remain.
Nick Little brings 8 years of IT industry experience to the Timely team, ensuring our infrastructure is solid and the cloud stays up.
The sun is shining on the last day of the week, you’re heading home from work, favourite song blasting on the radio, and your hair game is on point. There’s a name for a day like that. It’s a Dime Friday, and they’re our latest Customer of the Week.
When you tell people that you’re opening your own salon, everyone is quick to envision a plush studio with bright lights, fancy equipment, and a professional stylist...
Valentine’s Day is a great opportunity for salons and spas, as people look for relaxing and luxurious gifts for their partners. Let's look at how salon owners can take advantage of this opportunity.
With 20 years of IT experience, Ben Chartrand is a very welcome addition to the Timely dev team.
Launched in 2009, Elegant Lashes is leading the way in lash and brow services. Elegant Lashes has the largest range of eyelash extensions in Australia and is one of the few salons that can claim to be able to truly custom tailor a lash set for each individual. Meet our latest Customer of the Week: Elegant Lashes.
We’re stoked to be able to welcome Sarah Flutey to the team, as Timely’s head of marketing.
Gone are the days of beauty being aligned solely to vanity, instead the beauty industry is now offering holistic wellness services that treat your body from the inside out. Meet the latest Customer of the Week: The Beauty Bar.
The new year is an exciting time for salon and spa owners. New customers, new trends, and maybe even some new products and services.
Jazz Pampling is a Sydney-based eyebrow artist and educator who is redefining the ways in which women shape their brows. Her client list is rapidly growing and includes Paula Abdul, Naomi Watts, Jessica Mauboy, Samantha Harris, Heather Maltman, Cassie Howarth, and Network Ten's Natarsha Belling. Meet our latest Customer of the Week!
Now that the Xmas decorations are packed away and the holiday hangovers are wearing off, it’s time to get cracking with those all-important goals for the year ahead!
Anna Moine combines an affinity for business with her passion for the spa industry to provide a comprehensive, strategic and motivated approach to the projects she undertakes. Overseeing the development process for a diverse group of clients, including Estee Lauder, Ralph Lauren and Michael Kors, Anna is hugely knowledgeable when it comes to helping businesses grow. Anna shares her insights into the ever-developing hair and beauty industry.
As we approach the festive season, it's time to look back over what we've added to Timely over the past year. It's been a huge year for us, and we're excited to bring you even more goodness in 2018!
Hey Timely family! 👋🏼 We have some amazing things planned to help make the experience of running your busy salon or spa even easier, so buckle in and let me give you a sneak peek!
Purely Polished was founded by Iman Davamoni shortly after she became a mother. It was motherhood that brought her to the realisation that getting to a nail salon was a real challenge for busy mum's, professionals and shift workers. Meet our latest Customer of the Week: Purely Polished.
Dario’s passion for perfection and his uncompromising attention to detail has seen him become one of Australia's most successful hairdressers. His sophisticated and sexy hairstyles have featured in the likes of Harpers Bazaar, Singapore Elle, New Woman, and Cosmopolitan. Dario Cotroneo shares his tips on salon success.
Here's everything you need to know about when Support, Sales, and the Techbots will be available over the holiday period.
Being in the aesthetics industry, Janna Hayes is aware of the pressure put on people today to live up to unrealistic body standards. Palms Body Clinic is about keeping things real while providing reliable treatments for people who are finding that body image issues are stopping them from enjoying life.
Tanya Chernova is a voice of inspiration, empowering people worldwide to know their power, live with purpose, and to ignite their passions. As a salon industry expert and a personal growth guru, Tanya Chernova is a tour de force at maximising human and business potential. Tanya shares her thoughts on what success looks like in the beauty industry going forward.
We’re beyond thrilled to introduce our new Timely Test Analyst, Keri van der Westhuizen.
Built in an industrial area of Brisbane, Veronica has transformed a warehouse into a browspace. Filled with greenery, graffiti, and polished concrete floors, Brow Lust offers a unique experience. One that is highly sought-after amongst its customers.
We’re very pleased to welcome Emily Rae Jenkins to our Customer Support team. Emily is joining our growing UK guild so we can ensure our customers are supported in all time zones and locations.
Faye Murray has been a salon coach for over 17 years, so she’s certainly witnessed its developments and changes. An absolute salon whizz, Faye shares her thoughts on this ever-changing industry.
Che Kavanagh opened Fresh Prince Barbers earlier this year, with the goal to create a space that reflects the evolving needs of young men. Fresh Prince Barbers is a place where all men can relax, absorb the atmosphere and feel well-groomed. Inspired by all things 90s, Che and his team are challenging the barber scene.
At only 27, Caitlyn Menzel has built a strong industry presence. She has a reputation for being an amazing leader and an expert in salon management and mentoring. Her achievements have earned her numerous awards, the opportunity to speak at events and seminars, and allow her to continue to grow her loyal circle of coaching clients. Caitlyn shares her tips for salon success.
We’ve been in the news a bit recently with our funding announcement and people are always interested in our remote working model, which we call #timelylife. The benefits to our team are pretty obvious, but why is it good for our company and our customers?
As a young boy, Joe watched on as his Grandfather cut hair. Inspired by his forebears, Joe opened his very own salon named aptly after his late Grandfather, Stanley. Meet our latest Customer of the Week: Stanley and Co.
We’re back with another selection of tips and tricks to level up your Timely skills! We’re still finding new and exciting ways to save time with Timely, so here are a few things you might like to try.
Spanning over 25 years, Rae Morris is one of the most influential makeup artists in the world. Four times Australian Makeup Artist of the Year, and the longest-serving makeup director for L’Oreal Paris, Rae's work has graced the covers of Vogue and Harper’s Bazaar, illuminating the faces of Naomi Campbell and Cate Blanchett. A go-with-the-flow personality, Rae shares her tips on succeeding in this hugely competitive industry.