I hear you: you don’t have time to train your team. But guess what…you have to MAKE time.
Maria Arora knows the power of natural medicine first-hand. After suffering a stroke that left her paralysed she discovered that the only practitioner prepared to offer her a solution was a naturopath, and it was her own journey to recovery that inspired Maria to start her career in natural medicine.
Team building activities are an essential part of managing staff, and this is perhaps especially true in the hair & beauty industries.
From the day they first opened their doors, Abby Hall and the team have set out to make every customer experience exceptional. Meet our latest Customer of the Week: Vogue Avenue Hair.
Preparation is key to running a successful business. In this post (read-time: 1:30) I'll share my advice on starting each day the right way.
It was fictional detective Sherlock Holmes who famously said “It is a capital mistake to theorise before one has data. Insensibly, one begins to twist the facts to suit theories, instead of theories to suit facts.”
Don’t let the relaxed vibe and casual nature fool you, running a salon is serious business. Bringing in clients is a big part of that business, and what better way to market your services than by running hair salon promotions?
There’s no getting around it — any SEO campaign, no matter how brilliantly executed, stands or falls based on the target keywords.
Big changes are coming to EU data regulations. Here’s how Timely is preparing to meet our obligations for the GDPR.
Lisa Travis has built her business with one simple goal in mind... to empower women. Meet our latest Customer of the Week: The Beauty Clinic.
The very first step to growing your salon sales is to charge correctly for all of your services and ensure your services aren’t unnecessarily being discounted or undercharged.
At Timely, our customers are our sun. We revolve around them in everything we do, and nowhere does that show clearer than in our Customer Support team.
You love doing working with people so much that you want to open up your own salon? Awesome! One of your first tasks is to come up with a business proposal.
When Shelly decided to take on the challenge of owning her own salon, she had a clear vision of what she wanted to bring to her community. Meet Reine Des Fleurs Hair & Beauty, our latest Customer of the Week.
Here we are already through one month of 2018, hopefully refreshed from a few days off over holiday period. Resolutions may have been made and broken and hopefully some still remain.
Nick Little brings 8 years of IT industry experience to the Timely team, ensuring our infrastructure is solid and the cloud stays up.
The sun is shining on the last day of the week, you’re heading home from work, favourite song blasting on the radio, and your hair game is on point. There’s a name for a day like that. It’s a Dime Friday, and they’re our latest Customer of the Week.
When you tell people that you’re opening your own salon, everyone is quick to envision a plush studio with bright lights, fancy equipment, and a professional stylist...
Valentine’s Day is a great opportunity for salons and spas, as people look for relaxing and luxurious gifts for their partners. Let's look at how salon owners can take advantage of this opportunity.
With 20 years of IT experience, Ben Chartrand is a very welcome addition to the Timely dev team.
Launched in 2009, Elegant Lashes is leading the way in lash and brow services. Elegant Lashes has the largest range of eyelash extensions in Australia and is one of the few salons that can claim to be able to truly custom tailor a lash set for each individual. Meet our latest Customer of the Week: Elegant Lashes.
We’re stoked to be able to welcome Sarah Flutey to the team, as Timely’s head of marketing.
Gone are the days of beauty being aligned solely to vanity, instead the beauty industry is now offering holistic wellness services that treat your body from the inside out. Meet the latest Customer of the Week: The Beauty Bar.
The new year is an exciting time for salon and spa owners. New customers, new trends, and maybe even some new products and services.
Jazz Pampling is a Sydney-based eyebrow artist and educator who is redefining the ways in which women shape their brows. Her client list is rapidly growing and includes Paula Abdul, Naomi Watts, Jessica Mauboy, Samantha Harris, Heather Maltman, Cassie Howarth, and Network Ten's Natarsha Belling. Meet our latest Customer of the Week!
Now that the Xmas decorations are packed away and the holiday hangovers are wearing off, it’s time to get cracking with those all-important goals for the year ahead!
Anna Moine combines an affinity for business with her passion for the spa industry to provide a comprehensive, strategic and motivated approach to the projects she undertakes. Overseeing the development process for a diverse group of clients, including Estee Lauder, Ralph Lauren and Michael Kors, Anna is hugely knowledgeable when it comes to helping businesses grow. Anna shares her insights into the ever-developing hair and beauty industry.
As we approach the festive season, it's time to look back over what we've added to Timely over the past year. It's been a huge year for us, and we're excited to bring you even more goodness in 2018!
Hey Timely family! 👋🏼 We have some amazing things planned to help make the experience of running your busy salon or spa even easier, so buckle in and let me give you a sneak peek!
Purely Polished was founded by Iman Davamoni shortly after she became a mother. It was motherhood that brought her to the realisation that getting to a nail salon was a real challenge for busy mum's, professionals and shift workers. Meet our latest Customer of the Week: Purely Polished.
Dario’s passion for perfection and his uncompromising attention to detail has seen him become one of Australia's most successful hairdressers. His sophisticated and sexy hairstyles have featured in the likes of Harpers Bazaar, Singapore Elle, New Woman, and Cosmopolitan. Dario Cotroneo shares his tips on salon success.
Here's everything you need to know about when Support, Sales, and the Techbots will be available over the holiday period.
Being in the aesthetics industry, Janna Hayes is aware of the pressure put on people today to live up to unrealistic body standards. Palms Body Clinic is about keeping things real while providing reliable treatments for people who are finding that body image issues are stopping them from enjoying life.
Tanya Chernova is a voice of inspiration, empowering people worldwide to know their power, live with purpose, and to ignite their passions. As a salon industry expert and a personal growth guru, Tanya Chernova is a tour de force at maximising human and business potential. Tanya shares her thoughts on what success looks like in the beauty industry going forward.
We’re beyond thrilled to introduce our new Timely Test Analyst, Keri van der Westhuizen.
Built in an industrial area of Brisbane, Veronica has transformed a warehouse into a browspace. Filled with greenery, graffiti, and polished concrete floors, Brow Lust offers a unique experience. One that is highly sought-after amongst its customers.
We’re very pleased to welcome Emily Rae Jenkins to our Customer Support team. Emily is joining our growing UK guild so we can ensure our customers are supported in all time zones and locations.
Faye Murray has been a salon coach for over 17 years, so she’s certainly witnessed its developments and changes. An absolute salon whizz, Faye shares her thoughts on this ever-changing industry.
Che Kavanagh opened Fresh Prince Barbers earlier this year, with the goal to create a space that reflects the evolving needs of young men. Fresh Prince Barbers is a place where all men can relax, absorb the atmosphere and feel well-groomed. Inspired by all things 90s, Che and his team are challenging the barber scene.
At only 27, Caitlyn Menzel has built a strong industry presence. She has a reputation for being an amazing leader and an expert in salon management and mentoring. Her achievements have earned her numerous awards, the opportunity to speak at events and seminars, and allow her to continue to grow her loyal circle of coaching clients. Caitlyn shares her tips for salon success.
We’ve been in the news a bit recently with our funding announcement and people are always interested in our remote working model, which we call #timelylife. The benefits to our team are pretty obvious, but why is it good for our company and our customers?
As a young boy, Joe watched on as his Grandfather cut hair. Inspired by his forebears, Joe opened his very own salon named aptly after his late Grandfather, Stanley. Meet our latest Customer of the Week: Stanley and Co.
We’re back with another selection of tips and tricks to level up your Timely skills! We’re still finding new and exciting ways to save time with Timely, so here are a few things you might like to try.
Spanning over 25 years, Rae Morris is one of the most influential makeup artists in the world. Four times Australian Makeup Artist of the Year, and the longest-serving makeup director for L’Oreal Paris, Rae's work has graced the covers of Vogue and Harper’s Bazaar, illuminating the faces of Naomi Campbell and Cate Blanchett. A go-with-the-flow personality, Rae shares her tips on succeeding in this hugely competitive industry.
As Timely grows in size and scale, so too do our accounting responsibilities. To help wrangle the numbers, our finance team welcomes a new member: Ange Travers-Jones.
It’s that time of year where consumers are searching for great presents to give to family and friends. With so many choices in the market, how do you make your brand stand out and make money during this time? Here are my top 5 tips to benefit your business with gift cards. #Winning.
Salon de elephant is a place for inner-city residents to escape. Offering more than just a haircut, the salon is a space where clients can recharge and feel good. Meet our Customer of the Week: Salon de elephant.
Stepping foot in Edwards and Co, you’ll be greeted with the familiar sounds and smells of a salon. A rush of hairspray, the familiar hum of the hair dryer and the chatter between client and stylist.
We have more information at our fingertips now than ever before, and when a prospective client makes the decision to look for a new service provider, they jump online to do it.
I'm pleased to share some news with you that we've raised $7 million in funding to help us make Timely bigger, better and faster for you. Thank you for your support to this point, but buckle in folks. We're just getting started!
Natalie Anne has a created a unique business model, driving marketing so hard to the consumer that salons had to take notice. Not shy of hard work, Natalie Anne has created an esteemed salon, education system and hair-care line in the space of a few years. Here’s how she’s done it.
Gift vouchers can be a major revenue driver over the holiday period, which is why we are pleased to announce the ability to sell and redeem gift vouchers on Timely’s iOS app.
STUDIO SASHIKO isn’t your generic cosmetic tattooing parlour. Inspired by the decorative embroidery styles that adorn traditional indigo dyed fabrics in Japan, their mission is to provide a high quality and unique experience for their clients. Meet our latest Customer of the Week, STUDIO SASHIKO.
We’re very pleased to introduce Adam Burns to the Timely team as our new Account Executive. Adam has many strings to his bow, which makes him a handy weapon in our Timely Sales team.
A topic which seems to be in constant discussion among hair and beauty salons is client ownership and contact information. In the hair and beauty industry, customers build very personal relationships with their stylist or therapist.
The inspiration for Laura Soszynski’s business was to live simply, and organically. A Willow tree symbolizes magic, healing, inner vision and dreams; this is the true essence of her Brisbane spa. Meet our latest Customer of the Week: Willow Day Spa.
One of the most difficult elements of running any business is how to best manage your staff. Salon business coach, Lisa Conway, uncovers some of best ways to build a kick-arse team of people that you can love and trust.
Have you tried SMS marketing in your small business yet?
Gift vouchers can be a great addition to your salon. If left unchecked though, they can quickly become more hassle than they’re worth.
Gift giving can be tough, especially when the recipient seems to have everything! People like this love receiving experiences rather than material gifts, and often the best way to do this is through a gift voucher.
Rachel Kruger finds the solution to a successful business simple — hard work and good people. Meet our latest Customer of the Week, The Hair Boutique Oakura.
Our UK presence has just grown stronger! Sally Conchie has joined our budding sales team, providing another friendly first point of contact.
Hair and beauty businesses are about to be booked solid, so it’s a good idea to get your social media strategy sorted now. With a few of these simple tricks, you can set it and forget it for the next couple of months.
Mollie Clegg was on a mission to create a unique salon experience for her clients. Situated amongst the hustle and bustle of Brunswick, Lola Fortune offers clients an escape from their busy city lives. Meet our latest Customer of the Week: Lola Fortune.
With Timely on your side, you’ll be set to take this season to new heights. We’ve put together a few tips and tricks to help you thrive (and not just survive) this silly season.
We’re super pleased to welcome our new Customer Support Specialist, Stephanie Dickinson-Cole.
The perfect union of skills, aesthetic beauty specialist Gillian Lowe and entrepreneur Jennie Wallace have created an award-winning skin clinic in Belfast! Meet our latest Customer of the Week: Beyond Skin.
The days of the one-stop shop may not ever be over, but as hair and beauty grows, there’s room for a more bespoke approach. One that prioritises quality and skill over ease of access or familiarity.
Life is about to get extremely busy for many people, but if you’re organised you can capitalise on the busy season. Make it a successful time of year, rather than a stressful one.
In a world full of photoshop and false realities, Kate Devlin brings transparency back to the beauty industry. Meet our latest Customer of the Week: Kate Devlin Makeup.
Our Melbourne team is growing fast! Alex has just joined us here in the sales team as another friendly first point of contact.
The Lip Lab has revolutionised the cosmetology industry, allowing consumers to maintain creativity and individuality in their purchasing decisions. Business partners Sarah Emmanuel and Jenna Gnoato loved the Lip Lab concept so much that they decided to open their own branch in Ballarat. Meet our latest Customer of the Week: The Lip Lab Ballarat.
We’re back with another selection of tips and tricks to level up your Timely skills! We’re still finding new and exciting ways to save time with Timely, so here are a few things you might like to try!
The desire to be sustainable has evolved. Today, society is wanting to make greener choices, and the majority now understand that sustainability is more than a trend — it’s a responsibility. We sat down with the Director and Founder of Sustainable Salons, Paul Frasca, to find out why running businesses sustainably is a no-brainer!
We’re saying farewell to winter here in the Southern Hemisphere, and things are heating up on the Timely feature front. Here’s a roundup of what's been released over the past couple of months, and a glimpse at what's coming soon.
I’m delighted to announce the appointment of Timely's new Chief Product and Marketing Officer, Jo Blundell. Jo’s experience will take Timely to a new level for salon and spa owners around the world.
First impressions are important, especially when you’re running a professional salon. Outside of the services you provide, the best place to make a great first impression is at your front desk.
After working at a Polynesian Spa in New Zealand, Stacey Burt became increasingly interested in enhancing beauty with Earth's natural resources. Her new Melbourne-based business focusses on using organic products and services to treat and care for the largest organ in the human body: the skin. Meet our latest Customer of the Week: Little Company.
Social media and PR expert, Estelle Oliveri, tells us why she made the jump from successful architect to PR expert. Finding a strong alignment between architecture and beauty, Estelle tests, challenges, and builds digital ideas for hairdressing and beauty businesses. Here are her predictions for the future of the industry.
Welcome to Sam our new full stack developer who is already hard at work building cool stuff into Timely!
The hairdressing industry has always given Ryan Reed endless inspiration and energy. After working in London as a hairdresser, Ryan returned to his hometown of Brisbane armed with fresh concepts and skills. Meet our latest Customer of the Week: RYAN.CO Barbershop and Supplies.
Helping customers solve problems in a fast and friendly way is what we do at Timely...and we love it!
Beauty comes at a price, and at the moment it’s an expensive one for our environment. Hair and beauty salons have a huge impact on the health of our planet, and the way they're run makes more of a difference than you might think.
When you’re running a salon or spa, the last thing you want is to trap your client at the front counter. Our brand new point of sale system makes the payment experience a breeze.
Health, fitness and massage are well engrained in the Wallis family psyche. Driven by their passion for the human body, Theo and Matthew Wallis opened their sports massage therapy clinic, The Muscle Mechanics, in 2014 — and their business is growing from strength to strength.
We’re back with another selection of tips and tricks to level up your Timely skills! This month we’re delving into some ways in which you can up your customer communication game.
Sustainably-run salons are popping up all over the place and the more popular they become, the more that their practices are expected by customers.
Stuck for social media ideas? Healthinomics make getting more online bookings easy with a range of FREE social media image bundles.
Hairdressing is one industry that Laurie Carter doesn’t see slowing down anytime soon, so to make sure that she can be in it for the long haul, she takes a sustainable approach to hairdressing — one where people and the environment are at the heart of everything they do. Meet our latest Customer of the Week: Salem Hair Co.
If you own a hair, beauty, or massage business, then at some point in time you must have considered your impact on the environment.
We have a new recruit in Marketing here at Timely and we’re tickled pink. Amy Potter has joined the team to help us out with Social Media and we already love everything about her, right down to her pink hair.
Divine London launched five years ago in a single room in Rupal’s house. Now, the business has grown into a home of its own! Meet our latest Customer of the Week: Divine London.
Joel’s role here at Timely is to welcome anyone starting their free trial. He's the first point of contact, the friendly face, and the helping hand.
In the age of instant communication it’s possible to nurture customer relationships even after they leave your building. In fact, it’s become an expectation.
Going green requires effort, but not as much as you might think. In fact, adopting modern technology saves you time and money, and can save the environment at the same time.
Carla Lawson puts her name and reputation to everything she does, which is why customer service and quality never slips. Meet our latest Customer of the Week: Carla Lawson Hair Extensions.
In case you missed it, our new set and forget rebooking reminders and follow-up messages are live!
Eco-friendliness and sustainability have been buzzwords in the salon industry for more than a decade, but being green is now more than just a trend, it’s a responsibility.