Welcome to Sam our new full stack developer who is already hard at work building cool stuff into Timely!
The hairdressing industry has always given Ryan Reed endless inspiration and energy. After working in London as a hairdresser, Ryan returned to his hometown of Brisbane armed with fresh concepts and skills. Meet our latest Customer of the Week: RYAN.CO Barbershop and Supplies.
Helping customers solve problems in a fast and friendly way is what we do at Timely...and we love it!
Beauty comes at a price, and at the moment it’s an expensive one for our environment. Hair and beauty salons have a huge impact on the health of our planet, and the way they're run makes more of a difference than you might think.
When you’re running a salon or spa, the last thing you want is to trap your client at the front counter. Our brand new point of sale system makes the payment experience a breeze.
Health, fitness and massage are well engrained in the Wallis family psyche. Driven by their passion for the human body, Theo and Matthew Wallis opened their sports massage therapy clinic, The Muscle Mechanics, in 2014 — and their business is growing from strength to strength.
We’re back with another selection of tips and tricks to level up your Timely skills! This month we’re delving into some ways in which you can up your customer communication game.
Sustainably-run salons are popping up all over the place and the more popular they become, the more that their practices are expected by customers.
Stuck for social media ideas? Healthinomics make getting more online bookings easy with a range of FREE social media image bundles.
Hairdressing is one industry that Laurie Carter doesn’t see slowing down anytime soon, so to make sure that she can be in it for the long haul, she takes a sustainable approach to hairdressing — one where people and the environment are at the heart of everything they do. Meet our latest Customer of the Week: Salem Hair Co.
If you own a hair, beauty, or massage business, then at some point in time you must have considered your impact on the environment.
We have a new recruit in Marketing here at Timely and we’re tickled pink. Amy Potter has joined the team to help us out with Social Media and we already love everything about her, right down to her pink hair.
Divine London launched five years ago in a single room in Rupal’s house. Now, the business has grown into a home of its own! Meet our latest Customer of the Week: Divine London.
Joel’s role here at Timely is to welcome anyone starting their free trial. He's the first point of contact, the friendly face, and the helping hand.
In the age of instant communication it’s possible to nurture customer relationships even after they leave your building. In fact, it’s become an expectation.
Going green requires effort, but not as much as you might think. In fact, adopting modern technology saves you time and money, and can save the environment at the same time.
Carla Lawson puts her name and reputation to everything she does, which is why customer service and quality never slips. Meet our latest Customer of the Week: Carla Lawson Hair Extensions.
In case you missed it, our new set and forget rebooking reminders and follow-up messages are live!
Eco-friendliness and sustainability have been buzzwords in the salon industry for more than a decade, but being green is now more than just a trend, it’s a responsibility.
For most businesses, the service you provide to your customers doesn’t stop when they step out the door.
It’s a truth universally acknowledged that life happens. Somewhere amongst checking out a client and bidding them farewell, from time to time they may not end up getting rebooked.
Scout Hair is a sustainable salon in inner-city Wellington. Annabel Kinley has created a haven amidst the bustle of the big city. Meet our latest Customer of the Week: Scout Hair.
A year ago I talked about how proud I felt watching Timely turn 4. This year is no different, and the feeling hasn’t faded.
The philosophy they live by at Shear Hustle is "Do to others as you would have them do to you." Their goal is to offer clients the kind of service and style that they would expect for themselves.
We’re back with another selection of tips and tricks to level up your Timely skills! We’re still finding new and exciting ways to save time with Timely, so here are a few things you might like to try!
We're thrilled this week to be announcing the appointment of Timely's new Chief Commercial Officer, Paul Shingles.
Simply Stretch LA offers personalised Fascial Stretch Healing which helps people restore natural movement and revitalise their bodies. Although a fairly new phenomenon, these methods are becoming well-recognised and so is Lindsay’s business.
Matthew Cleary is taking a holistic approach to myotherapy — one that goes deeper than simply treating muscular issues. It’s this personalised approach and attention to detail that makes him one of the best in Melbourne. Meet our latest Customer of the Week: Advanced Myotherapy.
Finding a Digital Marketing Specialist in New Zealand right now is crazy difficult. The pace of an ever-moving digital space and the brain power needed to keep up, means that few people are up to the challenge.
A massive welcome to Jo Stokes, our new dedicated front end developer. She's already been busy poking around the app, adding polish and pizazz!
Karl Bloxham, a strength and conditioning coach at Otago Rugby, first heard about floating in 2015. Inspired by its diverse benefits he went out and gave it a go. Now a float evangelist, Karl shares the benefits of the floating to the entire sporting community through his business FloatFix.
Mucktaru Karbo, or MK, has an exuberant personality. You can't help but feel inspired and ready to tackle anything when you're around him. Like attracts like, and that's the key to MK’s success.
With so many amazing people joining the Timely team this year, we just couldn't wait till the end of year bash to meet them all in person.
Chloe Moir always had a love for health and well-being, but it wasn’t until she met her partner Brendin that their passions collided. Meet our latest Customer of the Week!
We’re back with another batch of tips and tricks on how to be awesome at Timely! There are so many things you can do in Timely, but these are some you might not know about.
Hair Expo Australia is the place to be if you are looking to become a more successful salon manager. From Guy Tang’s colourful presentation to the polished showcases at the Next Gen Gala, there was no shortage of inspiration for every stylist or business person.
We first visited Nicky and Kelvin from (as it was known then) OFF Wax in 2014. They now go by OFF Wax and ON Browhaus, with over four locations and over 40 staff throughout New Zealand, so we thought it was time for another visit.
Timely CEO Ryan Baker speaks about his latest experience at the third SaaStr Annual in San Francisco.
If you've been wondering what we've been up to the past couple of months, you'll be pleased to know that we've been beavering away on some exciting new features.
Pettina Stranghon knew that mental health wasn’t one-dimensional, and couldn’t be treated that way. Noosa Confidential opened in 2009 with the aim of offering a holistic approach to treatment. Their objective is to help people feel better and stay better, long term.
Amber Mugridge wasn’t concerned about running a business. In fact, it took her a long time to feel comfortable calling herself a 'business woman'. Instead, her motivation was simple — Amber just wanted to help people!
Hair Expo Australia is just around the corner and we can’t wait to get in on the action!
Uncle Rocco’s is an old-school barber shop in the industrial area of Port Melbourne. The shop is steeped in tradition, specialising in classic and timeless cuts. Meet this third generation barber and our latest Customer of the Week, Uncle Rocco’s Barber Shop.
It's always super sad to say goodbye to valued team members and it was extremely bittersweet to wave goodbye to Grace Phillips as she jetted away to start her new life in DC. But there's always a silver lining! And for us that means that we got to snaffle up this wonderful human being and add him to our team as our new Content Manager.
Mikki Williden is a ‘real food’ Nutritionist. She encourages clients to eat real food and enjoy real health, instead of fad diets. Mikki’s method is to make nutrition simple again.
The NZ Hi-Tech Awards celebrate New Zealand’s most successful high-tech companies and highest achieving individuals. Guess what? We won!
We’re back with another batch of tips and tricks on how to be awesome at Timely! There are so many things you can do in Timely, but these are some you might not know about.
“I’ve never worried about the money. I truly believe that if you do what you love, the money follows.”
Working in tech is exhilarating, frustrating, rewarding, nerve-wracking, and fascinating. Sometimes all in one day.
After watching some of the greats, filling his body with tattoos, and travelling throughout Europe and Asia, Rhys Gordon was finally ready to become a businessman. This Melbourne-born tattoo artist has made it his livelihood to tell stories with ink and a needle. Meet our latest Customer of the Week, Little Tokyo.
New Zealand might be small, but it’s mighty in tech! As a bustling little country, we’re proud to be the home to quite a few tech companies, both established and upcoming. We've got branches around the world, and are fast becoming known as a country of innovators and industry leaders.
Attention all salons, spas and beauty businesses! Timely can help you prepare for Mother's Day.
Do you ever wonder why some businesses manage to keep such loyal and devoted customers? Why they have clients who rave about their services to family and friends?
Historically, one of the biggest issues owners of salon and spa businesses face is attracting new, loyal customers on an ongoing basis.
After years of working for others, Jen had developed a pretty clear idea of how she wanted to run her business, and it wasn’t with a rub and run mentality! Combining physiotherapy with pilates rehabilitation, Jen's goal is to never have to see her clients again.
Michael started his business out of a desire to create an environment that was in line with his core values: one that he would want to train at. Unable to find that perfect space, he built Integra: a gym with a client-defined approach to training.
When you start a beauty or wellbeing business, you are an entrepreneur. Which means on top of providing amazing service, you have a business to run. We collected some advice from five entrepreneurs to give you a bit of a leg up, because we love helping in every way we can.
This month, we’ve rustled up some tips from across the board, so there should be something to tempt you all!
Appointment scheduling software: it’s what Timely is! But what does that actually mean? If you’re just starting to think about switching over from a paper diary, here’s a little crash course on what you can expect.
For Lesley Logan, becoming a Remedial Massage Therapist was a very personal journey. And it’s that personal journey (and personal experience with chronic pain) that has brought a deep empathy to her practice.
HAUS No3 combines a passion for health and fitness, with an admiration for good design and craftsmanship. And when you step foot in this beautifully crafted studio, you witness their skills coming to life.
We’re super excited to announce that we’re opening an Aussie office!
Like athletes whose sport is their livelihood, we massage therapists rely on high-performing bodies. We might not be sprinting around or ducking any punches, but to do our job efficiently, enjoyably and without injury, we still need to think of our bodies as athletic tools and care for them accordingly. So who takes care of us massage therapists?
We’ve all been there. Someone says something horrible about your business after you’ve worked so hard to serve them well. You stare at your screen and just wish they had said it to your face. So what do you do about negative feedback?
Okay, so BookFresh is closing up shop for non-US customers. But there’s no need to panic! Timely can help.
I had the pleasure of going to Beauty Expo Melbourne this year with Anna, Maddy and John, and what a whirlwind it was! We chatted with customers, talked to people in the industry, made new friends, and saw some experts wowing the crowds. Recap and pics after the jump!
With over 30 years experience between them, Sally and Sonya Clark are experts in their field. The sisters have perfected the suburban salon, offering top-quality hairdressing that rivals any inner-city salon. Meet our latest Customer of the Week: Verge Hairdressing.
It has been exciting to see Timely grow over the months and years, and with growth comes change. Redefining and tweaking roles and responsibilities to meet the demands of a fast-growing company means that we’re constantly on the lookout for exceptionally talented people to join our team.
It may seem tempting to bring on apprentices or younger staff who don't cost as much, or perhaps you like the idea of training someone up from scratch. Let's take a look at the positives, and the negatives, of hiring young people!
We've hired not one but two new team members to help our customers get the most out of Timely. I'm super proud to announce our new Customer Support person, Strahan Cole.
As a trained nurse, Anita Turner was becoming increasingly concerned about the lack of regulations surrounding cosmetic laser treatments in Australia. With some solid research and training, plus a leap of faith, Gippsland Cosmetic Laser opened its doors in 2013.
Providing fast and friendly support to our customers is an essential trait of Timely. To ensure we keep doing this, we have two new support specialists joining the close-knit Support team. We're so pleased to welcome Danni Gunn to the team!
Last year we added our brand new resources feature, and there was much rejoicing. From today you’ll be able to view those resources on their very own calendar!
Sarah Hamilton and Aaron Brewer opened their barbershop in 2016, with the aim to offer high-end cuts in a friendly, laid-back environment. The Unruly isn’t just a business, it’s a lifestyle brand: one that depends on the community its built around as much as the people who work there.
Our mission at Timely is to give you back more of your day. We want you to spend more time with your customers, and less time dealing with your systems and software.
Co-marketing campaigns are popping up all over the place, especially with the rise of social media marketing. This marketing method has been a huge success for my fitness business, Barre Base. It’s made our brand more reputable and helped us reach more clients. Here's what I've learned from our experiments in co-marketing.
On a quest to find a better work/life balance, Catherine Heppinstall opened The Mulberry House Beauty Salon. It began as a home-based and mobile beauty therapy business, but has become much more.
International Women’s Day is something dear to our hearts at Timely. The theme this year is #BeBoldForChange: a call to help forge a better, more inclusive working world. One that supports diversity, and equality, and makes room for us all.
For this experienced hair stylist, it's taken 18 years to find enough time to spend with his clients. And it’s not because he has more staff members, more coworkers or a larger space. In fact, it’s the opposite.
While circumnavigating Australia, Paul Frasca and Ewelina Sorocko had lots of time to reflect on the future of their industry. After four months in the car (and a solid $7k petrol spend) the pair had a plan: to find a solution to the exorbitant waste that salons create in Australia.
Creativity is in Jacqueline Kornmann's blood. Whether she’s on the dance floor or in her office, Jac is constantly creating.
No shows are, simply put, the worst.
Last year, Raylee van Leeuwen noticed a gap in her local market; there were few barber shops that catered for the growing trend of high-end men's grooming. A true family success story, Schaartje is the perfect example of why support from family and friends is vital for any entrepreneur!
Although we at Timely believe online bookings, email marketing and social media marketing is the way of the future, we still get suckered in by a good footpath sign! Street signage helps you establish brand awareness and is a great marketing tool which can lure further business from the street.
Louise Beckley is an academic who takes a unique, holistic approach to her pilates studio. And with eight staff, and a jam-packed timetable, her methods are clearly working. We're pleased to introduce Timely's Customer of the Week, Pilates Northwest!
January is always a great time of year for fitness professionals — our class numbers spike as a flurry of new clients sign up for personal training sessions and exercise classes. New year, new you, right?
Abbie O'Rourke opened Feel Fresh Nutrition in 2015 on a quest to challenge the status quo. Due to their refreshing and personal approach to wellbeing, this team of nutritionists are becoming increasingly sought after.
Welcome to 2017! I hope you all had an amazing festive season and got some time off to have a break with your families and friends.
Valentine’s Day (and the lead-up to it) can be a very profitable time for salons, spas, barbers and beauty businesses. On the flip side, it can also mean you're being run off your feet with walk-ins and last-minute gift seekers! Don't let the money turn into madness: get prepared!
From a very young age, Kerry was passionate about all things beauty. A natural communicator, who could “talk for England like her nan,” the beauty industry seemed like the perfect fit for an ambitious 16-year-old.
Upselling. To some people, the word sounds like opportunity and profit. To others, it sounds like hard work and awkward hassle. Becoming the master of the upsell (and cross-sell) is all about making sure you've got the right tools and education in place.
Today's update to our iPad and iPhone app includes the ability to redeem packages against your appointments. Be sure to check it out!
With Friday the 13th and “Blue Monday” under our belts, we've got our fingers crossed that the new year will be all up from here. I hope you’ve all got some exciting plans in motion for the year ahead – it’s certainly going to be a big one for us here at Timely!
A talented hair pro and cosmetologist, Natalia Han has many strings to her bow. She spent years specialising in bridal makeup, collaborating with talented photographers for magazine publications, beauty pageants and bridal events. As with many all-rounders, though, Natalia also had trouble finding the business path that was the right fit.
You might have noticed your business posts on Facebook, Instagram or Twitter haven’t been getting as many likes and comments as they used to. We knew that pay to play was coming on social media, and it’s finally arrived. Lucky for us all, there are some new apps and features available that you can still use for free!
This blog by Tyler Colton is an excerpt from the Salon Trends 2017 ebook.
You’ll already have heard the word on the street – that we’re working on a native Timely iOS app. We can barely contain our excitement!
We’re delighted to share with you our first ever Customer of the Week, Matt Mckay. Matt is a personal trainer based in Dunedin, New Zealand and is the first in our series celebrating customer success.
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