Why no-shows suck…
No-shows are a killer for an appointment-based business. When a customer fails to turn up for an appointment you are faced with lost revenue and wasted time.
Sure you might be able to put the time to good use with a bit of admin or tidying, but that requires you to change gear. This is never as efficient as having a plan for your time and sticking with it.
At Timely we are dedicated to providing tools to save you time and help you grow your business. A big part of this is helping you to reduce no-shows. There are a number of ways that you can do this and bear in mind that every business is unique. But for most businesses a good place to start is with appointment reminders. Your customers can receive an automated email and/or SMS reminder prior to their appointment. These reminders are not only convenient for your customer, but they portray a level of professionalism that lets the customer know that you are running to a schedule and you are expecting them there on time for their appointment.
We looked at the data from Timely to date, and found that appointments where no reminder is sent, have a whopping 103% higher no-show rate when compared to appointments that have an email and SMS/TXT reminder sent.
Putting it simply, you could halve your number of no-shows overnight simply by turning on the reminder features in Timely!
What can I say? I like the service, but the use of the word "suck" in the title of a business email campaign conveys a profound lack of imagination. Up your game, Timely.
I really do like the service. This came across as, well, just wrong.
^^ Mark,
I disagree. Caught my attention and accurately reflects how I feel about no-shows - they SUCK!