Getting Started with Follow-up Messages

Sarah Ley-Hamilton Posted by Sarah Ley-Hamilton

This video will show you how to send automated follow-up messages to your customers after they visit.

Perhaps you have some specific information you’d like to send them (like after-care instructions), or you’d like to collect some feedback from them about their experience.

In Timely, you can create any number of follow-up messages, which can be sent via SMS and/or email. You can restrict and customise these messages to specific services, new customers or particular booking statuses and make sure a message is only sent to a customer once.

For more information, check out our guide here.