Three reasons to add a payment surcharge
Boost your business
One surcharge might not seem like a lot, but across the year they can add up to thousands of dollars in savings. It’s really the business-savvy thing to do.
Be confident in your decision
Most of your clients won’t mind paying the extra couple of bucks to support your business. Let them know about the change and back your business!
So easy to set up
Getting set up is easy. Just turn on surcharges in TimelyPay and it’ll automatically get added to every in-salon transaction.
“I'll save $7,000 this year with Timely by surcharging. It's a life changing amount of money for me and my team. It may seem small from day to day, but it's a big change in the long run.”
Emma McCulloch,
Blush Brows & Beauty
Introduction to surcharging
Surcharging is becoming more and more common. Find out all about it and how it works with Timely.
Setting it up on the web app
Get set up with surcharges on the Timely web app and start passing on card processing fees.
Setting it up on the iOS app
Find out how surcharges work with the Timely iOS app and start making savings for your salon.
“I was really nervous, but I'm really happy I've started surcharging. It's given me a good pathway to saving and having money to reinvest in my business. It was so easy to set up!”
Lisa Tristam,
Thalassa Spa
Download our free-to-use resources
If you decide to add a surcharge to in-salon payments, legally you’ve got to give your clients a heads up. To help you do that, we’ve put together a bundle of resources that you can adapt and use as you see fit.
Customisable flyer
Let your clients know about your surcharge fee with this flyer. Simply add your logo and stick it in the window or on your reception desk.
Customisable flyer
Let your clients know about your surcharge fee with this flyer. Simply add your logo and stick it in the window or on your reception desk.
Tricky questions tips
Introducing a surcharge can make the most seasoned salon owner nervous. Here’s a list of questions you might get from customers and how to answer them.
SMS surcharge message
When they’ve booked their appointment, send them a confirmation message and let them know about surcharges.
Common questions
Yes, Timely’s surcharge feature is only available on a TimelyPay terminal. It works on both a mini or touchscreen terminal. Find out more about terminals or order one today.
The surcharge feature on TimelyPay is designed to only cover your card processing fees. If you are surcharging through Timely, the amount you pass on to your client will be the exact amount of the card processing fees for the transaction.
For example, for in-salon payments through a TimelyPay terminal, the surcharge will be used to cover your rate + 5¢ per transaction.
Yes, the surcharge feature meets all regulations and guidelines provided by the respective Australian and New Zealand governments. Find out more about those regulations and guidelines and your obligations when surcharging.
Yes, you can. If you want to remove the surcharge from a transaction for VIP customers, friends, family, or any other case, you can remove the surcharge by turning it off in the settings, processing the transaction, and then turning it back on again.
At this stage no, surcharging is only available for transactions made using our TimelyPay terminals.
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