Timely Updates

We've had a few big updates lately, so this week we're doing a bit of tidying! We've made some visual tweaks, as well as sorting some bugs.

Our iOS development team are working hard on getting the POS feature added to the app, but today we've added a few tweaks for new users and squished a few bugs!

Today's update is full of goodness! The brand new resource calendar is here, along with some tweaks to the sidebar and a new 'Blur' button in the calendar.

Today's update includes a couple of highly requested tidbits that we know you're going to love!

Today's update includes a tweak to online bookings. If your clients are booking online using Apple devices, it'll now be way clearer that there are more available times to scroll down to! Plus, we've got important bug fixes for you.

Today's update includes some performance improvements in the web app, as well as some fixes and tweaks to the UI for staff access. As always, we've also squished some bugs!

We've added some sweet new stuff into the iOS app today to make your customer interactions smoother, like days since last booking and whether a staff member was requested by the customer.

Some weeks you've just got to do some tidying! Today's update contains some important bug fixes.

Today's update includes some love for the customer sidebar, some staff notification tweaks and bug stomping.

This is the 'you asked for it' update! We value your feedback about our app for iPad and iPhone, so all these changes have been inspired by you. Enjoy!

Today's update is host to a whole lot of bug fixes! We've made some performance improvements to the mini-website, as well as fixing some customer/staff notification bugs, and more.

Two releases in one week! Our Techbots have been busy! Today's update includes some important bug fixes as well as a few sweet treats!

In today's update we've launched a brand new sign-up process for new customers starting a trial, made it possible to reactivate gift vouchers that have expired, and some other handy enhancements!

Today's update to our iPad and iPhone app includes the ability to redeem packages against your appointments. Be sure to check it out!

A short and sweet, mid-week update, squishing a few pesky bugs.

Today’s update includes clarification around timezone settings for customer bookings, minor UI tweaks and some bug stomping.

In today’s update we’re introducing a brand new report, more options around requesting online payment for invoices, and a whole lot more. Read about it below!

Welcome to 2017! We’ve got a big feature for you in today’s update: walk-in services! We’ve also added some new options around applying taxes, plus a whole lot of other goodness.

2017 continues to deliver! Our iOS app has had an update today, with the brand new Activity view.

Short and sweet, right before Christmas! Thanks to our wonderful preview users, we've ironed out some bugs in the app. If you'd like to sign up to become a preview user, head over here and give us your details!

We’re days away from Christmas now, and so this will be our last update for the year. We’ve made some changes to gift voucher descriptions, tidied up the desktop view on mobile, and squished some pesky bugs.

We're getting close to the end of the year, so this week's updates include a bunch of bug fixes, as well as some handy online payment, online booking and sidebar tweaks.

We're getting ready for Christmas with some housekeeping and pest control! Today's release includes a whole host of bug fixes, as well as some tweaks to the customer sidebar.

This week we’ve made some tweaks to resource conflict error messages, enhanced the online bookings flow and dealt to a bunch of pesky bugs.

We’ve been working hard on adding a bunch of improvements to our native iOS app, and we’re going to add the release notes for each version here too! You can also keep an eye on our iOS app page over here for the overall timeline.

Things might look a little different when you log in to Timely today! We’ve added some nifty buttons to the main navigation, which let you quickly add a new appointment or make a sale from anywhere. So easy!  

This week we’ve been dealing with some pesky bugs, as well as adding a few Easter eggs here and there.

Our Resources feature has been released, wahoo! Now you can add your rooms and equipment to Timely and book them out on your appointments.

You may notice when you’re making appointments in Timely today that something is a little different! We’ve given the appointment screen a makeover, with a more logical flow (customer details first!) and a more condensed look. Even better, the redesign has given a performance boost, whoop! 

Performance is the focus this week, with some enhancements to make things faster! We know how busy you are, so we're going to keep making Timely run just that bit speedier, so you'll have more time in your day to do the things you love.

We've introduced some changes to the app to support the new pricing structure.  Check out our blog post over here for more information on these changes.

Some general wording and UI tweaks throughout the app. Added an SMS config link to the dashboard setup screen. The new invoice icons in the Customers > Appointments tab now…

Added a tax row to online bookings that accept payments online, to let the customer know what component of their payment is made up of tax. We now display a…

Added in some UI tweaks and twangs across the Calendar and Dashboard.

Added an "invoiced" icon to the items in the Customers > Appointments tab.

Added a sell gift voucher button to the calendar sidebar. Added the handle/SKU to the product sales report.

Added an option in the Add ons > Integration log to only show recent errors.

Added a "Go to customer" link to view the customer record for attendees in a class. Rephrased the subject line in booking amended emails, to make changes in date less…

Improved the error handling for the MYOB integration.  In the past, a generic error was shown which made it difficult to troubleshoot. Added a 'Processed by' column to transaction summary…

We've revamped the staff access area of our app, giving you finer control over who can access what parts of your account and delivering it in a more user-friendly interface.…

Added dates to the auto-expire message for appointments, to make the time that the appointment expires clearer.

We've added appointment details to the customer change/cancel appointment screen to give them more information on their appointment before adjusting it. We've increased the online booking month skip retry period…

The price for calendar items can now be blurred (along with customer names) by pressing 'b' on your keyboard when viewing the calendar. Added an issue customer credit button to…

We've made the registration page more accurate when automatically assigning country and currency.  This can still be adjusted manually if you like, or you can also change it at any…

If a telephone number is set for a location, this will now show with the business address on receipts.

We've improved the price type dropdown options for services and classes, including an option to hide prices for online bookings.  To check it out, go to Setup > Services, select…

Released a new lightweight booking booking modal for the calendar - this change improves the performance when creating a booking, and looks a lot nicer too!

Customer credit is here! Customers can have credit assigned to them, and then use it to make purchases from the business.  For more info, check out our blog.

The email/SMS delay option now applies to notifications for confirming/declining online bookings. Customer comments made when booking a class online are now shown in confirmation emails.

We've listened to your feedback, and have made some improvements to the Dashboard!  Check out the blog for more info on these changes.

Classes have been split out from services/service groups, and now act as their own separate section.  Class categories are also now shown in online bookings.  A lot of the work here has…

You can now add a custom message above the invoice information in Invoice emails. Gave a little bit of polish to online bookings where no services are available to be…

We've changed the way that we display multi service appointments - the individual services in the appointment (and location if it's a multi location business) now display under one heading,…

Made a change to allow custom invoice numbers from Timely to be synced to MYOB. We now display the date and time in the reminder, confirmation and amendment email subject…

Made a change to allow packages to be redeemed against class customers with a "Did not attend" status. When redeeming a package against a service on a booking, the value…

We now add the last service and last class booked to MailChimp merge tags. Added new options for the question available on services - now you can choose to make a…

Your customers can now book their service group appointments online - head on over to our blog for more information.

We now show the change required if a customer pays by cash and a greater amount than the balance is paid. When setting the SMS sending window times, the window…

Gift vouchers are now live - head over to the gift voucher blog post to find out more.

Removed the old dashboard from the app. Added an 'Account owner' row to the user access page, to make it clearer that this login is separate to staff members.  If…

If a customer makes an online booking and chooses to have their information remembered, any changes they make to their phone numbers or email address in subsequent bookings will update…

We now pass on country information for displaying Google maps - this avoids Google returning a map for an address in an incorrect country in situations where a full address isn't…

Fixed a bug that was causing SMS and email notifications for cancelled appointments to not send.

We released a range of security updates to the app, some of the changes include: Better password controls for new customers on signup, and existing customers when requesting a new…

Released a huge makeover to the dashboard, making it easier to view information relevant to your business.  Read more about the specifics over on our blog.

Overhauled the Online booking buttons and widgets page.  It's now a lot easier to customise the buttons, links, and/or widgets that you provide on your website for online booking.

Fixed an issue where processing times set on services were not carrying through correctly to service groups. Reinstated the timepicker that used to exist when setting an auto-expire time for…

Made adjustments to the Help menu and Contact support form to support HelpScout.

Added a message to the end of the online booking process that lets the customer know if the appointment is not yet confirmed. In online bookings the date selector is…

Added the total appointment value from online bookings into staff emails. Start and end dates for customer concessions are now set to 12am/11:59pm.

When creating a new sale and selecting "Add other appointments", we now show a package icon beside the appointments that have had packages redeemed.

Added the option to take payments for online class bookings.

Released an update to invoices which allows the numbering to increase sequentially.  Businesses also have the ability to set a new starting point number from the Invoices & taxes setup section.

Released Service Groups and Processing Time functionality from beta testing to all users.

Added “Last 14 days” as a reporting date range option.

Added a timeframe of 72 hours to the cancellation lead-time options for online bookings. Added an option to send email and SMS customer reminders 4 or 5 days before an…

Tweaked the UI of radio buttons in the online booking process, and added the new design to the Locations step. Added a messages tab to the customer record. Adjusted the…

Redesigned the mobile dashboard and navigation menus, adding appointments can now be done from the dashboard.

Deployed a new look for the location and service selectors in online bookings. Added an option to create customers from the calendar – click the green ‘+’ icon and select “Add…

Fixed a bug where packages weren’t available for accounts connected to Vend. Fixed an issue where the staff name wasn’t showing on the invoice description.

We now show the class status against classes on the customer record. Adjusted the “Time since last booking” feature in the sidebar, so it doesn’t include the current appointment. Added a footer…

Added a “Booked online” icon to the calendar to identify appointments created via online booking. Added the ability to redeem minutes across multiple packages for a single appointment.

Added the ability to edit invoices.

We now include “Did not Show”, “Cancelled”, and “Completed” against appointments in the customer record (currently for services only). Added the age of the customer next to the date of…

Added the ability to apply classes to packages.

Adjusted the roster so that when it loads,  it loads on today’s date rather than the first of the month. Loosened the maximum minutes restriction for packages to 9,999.

Updated the timepicker UI in MYOB and QuickBooks settings to align them with other integrations. In Online bookings the ‘i’ hover button next to the staff picker has changed to display as…

Added a staff selector to the Apply payments process to indicate which staff member is processing the payment. When package expiry emails are sent they will now show up on the…

Added a series of enhancements to the mobile experience.

Added AMEX support for subscription payments for AUD, GBP, and NZD.

Added support for uncommon email addresses – e.g. [email protected] Added 2-way SMS support for Canada, Hong Kong, Sweden, and Norway.

Added integration with QuickBooks online.

Added a tooltip to the Staff dropdown on the calendar to make it easier to identify on smaller displays.

The customer import can now be re-run to update details for existing customers. We’ve added Xero account codes to Packages. Added a confirmation dialog to the customer delete process, and put…

The “No services available” text in the online bookings dialog is now customisable (via Setup > Online Bookings). Added 4 and 5 hour options to the lead time. Added an alert…

Added a contact form to the mini website. Class no-shows now appear on the customer record. Made tweaks to the timesheet report following feedback, including an option to add or…

Fixed a bug where removing a tax-based integration would leave some artifacts behind. The “Can Login” cell on the roster is now select-all. Fixed a scenario where redeeming a package…

We now log the IP address for a customer when they book a service or class online (you can view this under Edit appointment > History). Added staff timesheeting to reports.

Added new merge fields to MailChimp integration that indicate future bookings.