Timely x Shopify is here!
Selling retail products online is a great way to boost your business and keep money coming in, even when your doors are closed! We know online product sales might seem daunting, so we’ve joined forces with Shopify – the world’s …
August 2022
Navigating around the web app on mobile devices just became so much easier!
We've got a smart new navigation experience on mobile devices when using the Timely web app. Previously it could take up to 4 clicks just to get to some parts of the web app and that again to get back to the calendar. We now provide new tabs with expanding and collapsing sections which has halved the number of steps and reduced navigation time by up to 40% in some cases! This is not only saving you time, but it's making life easier as you move around the app on your mobile device.
Its easy to now find your way back to where you were in a single click, with our menu overlay which can easily be dismissed by clicking the X in the top right corner if you change your mind.
We'd love to hear what you think of this change, please let us know in the Timely Facebook Community hub.
Its easy to now find your way back to where you were in a single click, with our menu overlay which can easily be dismissed by clicking the X in the top right corner if you change your mind.
We'd love to hear what you think of this change, please let us know in the Timely Facebook Community hub.Online payment gateways are moving home!
To keep all the supported online payment gateways in one place, we're moving them from the Add-ons section to a newly created "Payment providers" page. If you already have a payment gateway activated other than TimelyPay, you can find your "Payment provider" page in the Setup menu. If you are new to online payments in Timely and don't have any payment gateway active yet, you can access it from the bottom of the TimelyPay page if you're from the location where TimelyPay is supported or directly from the Setup menu otherwise.
Bug list for August 2022
July 2022
Bug list for July 2022
June 2022
Deposits as customer credits for everyone!
Most of you have already been taking deposits as customer credits for better accounting, easier taking, and access to some features, e.g. Promo codes. Today we're bringing those of you who haven't upgraded yet into this journey. You don't need to do anything, we'll do everything for you!
Enhancements to the matching of clients details when booking
We have made a number of changes across Online Booking, Gift Vouchers, Client Login, Waitlists and the Shopify order import to consolidate the way we display, capture and store mobile and email data. This will simplify and resolve a number of issues when trying to match to an existing customer. These changes will result in more matches and less duplicate clients being created with sub-standard or incorrect details.
One key change is that online bookings will now always show the country code at the start of the input to make it clear that this prefix shouldn't be included.
If your clients do try to use irrelevant characters we will remove them or sometimes display an error, as this is a common cause of duplicate profiles when the customer adds a note to the number for example "021123456 - evenings only" or "+6421123456".
Note: We'd like to point out that this will improve the matching of clients and reduce duplicate profiles significantly, but will not eradicate duplicates entirely, which may still be created for appropriate reasons.
If your clients do try to use irrelevant characters we will remove them or sometimes display an error, as this is a common cause of duplicate profiles when the customer adds a note to the number for example "021123456 - evenings only" or "+6421123456".
Note: We'd like to point out that this will improve the matching of clients and reduce duplicate profiles significantly, but will not eradicate duplicates entirely, which may still be created for appropriate reasons.TimelyPay balance summary for the ATO
If you're running your business in Australia, you may want to claim on your TimelyPay fees in order to get a tax return. Download your TimelyPay balance summary report for the past financial year from the TimelyPay page and submit it to the Australian Taxation Office!
Bug list for June 2022
May 2022
Now you can apply tiered pricing to services within service groups!
Our latest upgrade to tiered pricing enables you to apply tiered pricing for services within service groups. You will still have the option to define fixed prices for services within a service group as well! WHAT IS TIERED PRICING Assign …
Individual Consult response's will no longer unsubscribe users from Mailchimp
When your logged in client answers the email marketing question in a consult form, it will no longer result in a Mailchimp unsubscribe. We have made this behaviour to be consistent with how it works when a client is completing an online booking.
Blocked clients will be unsubscribed from marketing
Prior to this change, blocked clients that had been included in marketing subscriptions would continue to receive marketing after being blocked. We now unsubscribe clients from marketing when they are blocked.
Run promotions for your VIP clients with new VIP only Promo codes
You may have a promotion in mind for all of your clients, but on other occasions you may want to provide a deal for only your most valuable clients. Now you can create promo codes for VIP customers only, which will allow you to offer VIP specific deals and promotions without the risk of those promo codes getting into the hands of non-VIP's!
Find out how to run a promo code promotion now.
Helpdoc: How to create a promo code.
Find out how to run a promo code promotion now.
Helpdoc: How to create a promo code.Let your clients share their love with our hearts inspired gift voucher template
There are plenty of occasions that your clients want to express their love and appreciation to that someone special. Now they can share those feelings with a new 'hearts' template for gift vouchers! Great for those special occasions like Mother's Day, Valentines Day and birthdays.
Find out how to setup a gift voucher promotion now.
Helpdoc: How to create gift vouchers
Find out how to setup a gift voucher promotion now.
Helpdoc: How to create gift vouchersBug list for May 2022
April 2022
No more online bookings secured by expired card with TimelyPay
We all know that feeling when all of a sudden the time's come and your payment card has expired. So frustrating! While we can't make all cards work infinitely, what is under our full control is that your clients don't secure their online booking with a previously saved, but now expired, card. If the card isn't valid by the time of booking, the client will be asked to provide a new card details, which means you will still be able to charge a cancellation fee in case of a no-show or late cancellation!
Display improvements on a mobile device or Android (non iOS)
There were a number of display and consistency issues across multiple pages within the Timely web application for mobile device users (non iOS) and those on Android. Lots of polish and tidy up has made these experiences more consistent with expectations.
Bug list for April 2022
March 2022
Timely x Shopify is here!
Selling retail products online is a great way to boost your business and keep money coming in, even when your doors are closed! We know online product sales might seem daunting, so we’ve joined forces with Shopify – the world’s …
Easily share your pronouns with Timely
At Timely we believe that everyone deserves a safe and supportive environment, and all people have the right to feel like they belong. Surfacing pronouns is a small step that can have a big impact on staff and clients at …
Bug list for March 2022
February 2022
Add expiry dates for Covid vaccination policy
Customers using covid vaccination policy in Timely can now optionally record the expiry date for a pass. Once a date is set and has subsequently passed, the record will be flagged to update. This will help you keep on top of your client's vaccination status'.
Further information is available within our documentation.
TimelyPay now available on Build
We’re thrilled to announce that customers on Timely’s Build plan now have access to our industry leading payments system – TimelyPay! What is TimelyPay? TimelyPay is the easiest instore and online payment experience for both you and your clients. Designed …
Bug list for February 2022
January 2022
Charging for cancellations by deducting a new package service
If you have the new packages feature turned on you are now able to charge for cancellations by deducting/redeeming a new package service.
Redeeming remaining old packages when new packages feature is turned on
If you have new packages turned on and want to book your client in for any remaining old package services, you can do so by clicking on "Available legacy packages" when creating/ editing an appointment. You are then able to redeem the booked service.
Bug list for January 2022
December 2021
Support added for the Brunei dollar
Customers in the Sultanate of Brunei now have full support for the Brunei dollar.
Early interest registration banner for Dedicated SMS
We have released a banner that links to the registration form for early interest in Dedicated SMS. This is located in the SMS inbox for Innovate customers in the UK and Australia wishing to sign up for their own Dedicated SMS business number in the New Year.
Issuing refunds with liabilities on an invoice
We know how painful it was not being able to easily issue a refund with a redeemed liability on an invoice! From now on, you can refund invoices that include customer credits or deposits with just a click of a button! Quick and straightforward - and all is tracked in the reports for easy accounting.
New and improved packages
Our new and improved packages are now available to all Timely customers! We’ve rolled out big changes to the way packages are sold, redeemed and most importantly tracked – and your account is going to LOVE you for it! What …
New barcode field for products
Now you can store product barcodes in the dedicated barcode field when adding new products or editing existing products. You will be able to use the stored barcodes to scan products at checkout and also to search products by typing in the barcode at checkout.
Bug list for December 2021
November 2021
Easily manage vaccine requirements
At Timely our goal is to support your business’ evolving needs and help keep you and your clients safe. To assist you with new business conditions around vaccine requirements for your clients, we are introducing a new optional setting for …
Gift voucher improvements in time for the Holiday rush
Did you know voucher sales through Timely are 480% higher in December than in any other month? Online voucher sales not only provide a second stream of income over the busy holiday period, but they help you discover new clients …
Updated confirmation, amendment or cancellation messages to include promo code details if applicable
When a promo code is applied to a booking it will now be displayed for confirmations, amendments or cancellation events.
No more sneaky saved card deletions with TimelyPay
Frustrated by clients removing their saved card details so you can’t charge a cancellation fee when they don’t show up? This won’t happen again! From now on, if you have card capture enabled as a part of your online booking …
Bug list for November 2021
October 2021
Block problem clients
As much as we try and always go above and beyond to create the very best experience for our clients, every business will come across problem clients who need to be handled differently. Some clients may consistently fail to turn …
Set your team up for success with tiered pricing
In service industries such as hair, beauty and medi-spa, experience matters. When clients book they expect to be able to see the seniority of the person performing their service, and as practitioners, your team expects to compensated accordingly. A robust …
TimelyPay comes to Switzerland, Norway, and Hungary!
If you are in Switzerland, or Norway, or Hungary, from today you will be able to access everything that TimelyPay has to offer!
Learn more about the easiest in-store and online payment experience.
Google Contacts add-on update
We've updated the Google Contacts add-on to improve performance. All you need to do is sync your Google Contacts again. The update is now available to all customers.
Total Net Sales was including discounts for credits and gift vouchers
We are now filtering out discount amounts from gift vouchers or credits for the period in the Sales Report and we have added new "less discount" report rows to fully account for this change.
Tiered pricing is fully supported in the Timely iOS app
Tiered pricing is now fully supported in the Timely iOS app enabling you to create bookings and checkout services with custom tiered prices for your staff.
Booking confirmation page displays more accurate sale information when a promo code is applied
The confirmation page now better reflects the balance remaining in various scenarios, when a promo code is applied to the booking.
Bug list for October 2021
September 2021
Roll out the red carpet with VIP services
Simplify the booking process for your most important clients with new VIP services. Reward your VIPs by offering them exclusive VIP only services, special pricing and deposit policies on VIP services compared to regular services, or allow them to book …
Timely has had a makeover!
We’ve updated our colours to reflect our Timely brand, which have a much more clean and modern look, and we’ve ensured our text and buttons meet accessibility colour contrast guidelines for easy viewing. This change is purely cosmetic and no …
Disputes on TimelyPay transaction history page
By no means dealing with a dispute is a pleasant experience! We strove to make it at least less confusing when you have to reconcile your transaction data in TimelyPay. Now if you have had a disputed transaction, it will show up on the TimelyPay transaction history page.
Additional optional text options have been added to pencilled-in customer notification message
Additional text can now be added for pencilled-in customer notification message. These text additions can be setup in the following locations
- Enter custom text into Staff > Edit Staff Member > Confirmation and reminder emails input.
- Enter custom text into Setup > Email Settings > Additional Text.
- Enter custom text into Setup > Online Payment Custom Cancellation Terms.
Displaying additional appointment information on a sale
We've added the date and time details into the header of the appointment section within a sale. You can click the staff member name of that appointment to expand the section to display more information and vice versa. Editing is still available by clicking the header section for that appointment.
New additions to promo codes
With this release, we've added additional capabilities to our promo codes:
- Applying promo codes from the appointment modal.
- Report updates to split out promo code discounts from other discounts.
- A minimum spend rule to control how much must be sold to receive a discount, when setting up a code.
- Further display refinements and polish.
Google Contacts update
We've updated the Google Contacts add-on to improve performance. All you need to do is sync your Google Contacts again. We’ll be rolling it out to all customers over the next week.
Some payments providers removed from Timely in UK
Making sure you are able to take online payments following the latest security rules is critical for us. Ahead of the Strong Customer Authentication (SCA) regulations coming into effect in the UK, we have removed all the online payments providers from Timely that don't support these new rules intended to enhance the security of payments and limit fraud during the authentication process. Please make sure you activate TimelyPay which goes far beyond just being a payment gateway or PayPal to continue taking online payments if you haven't done that yet!
Auto-save added when filling in a Consult form
We found that clients who were spending a long time filling in a Consult form were having their progress lost. This was due to their session timing out and so progress was lost. We now auto-save a form every 5 minutes which means progress will not be lost for the client when filling in a form.
TimelyPay comes to Europe!
From today European users will be able to access everything that TimelyPay has to offer! Take a look at all the great features now available with TimelyPay! Revenue Protection Timely has two great options to help reduce your no shows …
Managing no shows for new services
The "Appointment complete" option is now set to empty when checking out a service with status "did not show". Previously this field was checked by default, this is no longer the case for no shows.
TimelyPay flexible payout schedule
Weekly payouts don’t work for you and you’d rather have them daily to improve your cash flow or monthly for simpler accounting? Now you can choose the payout schedule that suits you best! Daily, or weekly, or monthly - change the frequency of TimelyPay automatic payouts of your settled payments at any time with just one click on the TimelyPay settings page!
Bug list for September 2021
August 2021
TimelyPay supports Strong Customer Authentication
If you've chosen TimelyPay as your payment solution, you can be confident that your clients' payments will not fail when additional level of authentication is required! Financial Conduct Authority have applied the rules that affect the way banks and other payment services providers check that the person trying to make a payment is permitted to do so. The new rules, referred to as Strong Customer Authentication (SCA), are intended to enhance the security of payments and limit fraud during this authentication process.
Pencilled in booking email notification enabled for for customers using pencilled-in booking status.
Last month we created a new notification message type for pencilled-in bookings. Now, for all customers currently with an "Initial status for new appointments" set to Pencilled-in, we have enabled the message type. This will create immediate value as your clients will now will receive an email informing them that their booking request has been received resulting in less calls to you.
Next form button added when clients fill in Consult forms
We found that when clients were sent more than one Consult form, they were only filling in one form as it wasn't clear there were multiple to complete. Now we’re telling the client how many forms they have left and have a nice big ‘Next Form’ button front and centre! It’s now clear to clients they have more forms to go.
Promo Codes: custom promotions to support your goals
Everyone likes to feel like they’re getting a good deal. With Timely you can now create custom promo codes to reward your clients, encourage bookings and help support your goals! What is a promo code? A promo code is a …
Extended date range picker on Transaction History page
Keen to see all your transactions made since you've started using TimelyPay? We have extended the date range picker on the transaction history page so now you can see the data from the day you enabled TimelyPay, no matter how long you've been with us!
Bug list for August 2021
July 2021
"Card Declined" Page at Checkout
If your client’s payment at checkout has been declined due to an error with the card, the staff member will be presented with payment errors, allowing them to fix the errors and, therefore, try to process the payment again.
Card authentication in Client Login
With the 3D Secure method to authenticate cards being more and more commonly introduced by banks across the world, we have enabled a client to authenticate their card/cards in Client Login to ensure most of the time Cardless Checkout won’t need authentication for a seamless in-store client experience.
We've made improvements to the Gift Voucher email
We’ve received some awesome feedback regarding your clients on the receiving end for Gift vouchers (or recipients) would often mistake the email as the gift voucher and the attachment file for GV would go unnoticeable during the redemption process. On …
Confirmation email or sms notifications for Pencilled-in bookings
We now allow notification messages to be setup to send pencilled-in sms or email to clients. From the settings page for Customer messages > Add a message, select the “Appointment pencilled-in” message type to add this notification.
Individual item discounts can now override an overall discount at checkout
An individual discount can now be applied to a sale with an existing overall discount. This discount will override the discount for that line alone, providing more fine grained control of the discounts provided within your sale. Learn more about discounts.
Staff avatar in iOS calendar staff selector
Now you can see the staff avatar when you try to select a staff to view the calendar.
Immediate redirect to custom confirmation page
When configuring your custom confirmation page redirect, its now possible to redirect your clients immediately rather than waiting the default five seconds.
Custom confirmation pages allow you to send clients back into your own website after they make a booking with your. Learn more.
Notifications when charging a cancellation fee
When a cancellation fee is charged, we send an email advising this if a client has an email address.
Additionally, you can optionally send a text message if a client has an SMS number.
Cancellation fees on the Checkout flow
When you want to charge the cancellation fee, you will be taken to the checkout flow, so you can use the client’s saved card to charge it.
Individual payment and staff references on a sale
We now allow you to record a payment reference and date for each individual payment within a sale, or an custom staff reference when there are multiple staff members on a single sale.
Bug list for July 2021
June 2021
A new Consult expert form added for Jazz Pampling
We’ve added another industry expert form to our Consult Expert tab, this time Jazz Pampling! This form is all about getting the full picture of a client’s new brows before they come to the business.
"Cancel" button changed to "Close" on the appointment screen
If you use cancellation fees, you will see that we have changed the button on the cancel appointment screen from "Cancel" to "Close" when you are charging a no-show fee.
Learn more about cancellation fees.
SKU details displayed alongside the product name in the checkout
We’ve released an update to display the SKU details (where available) alongside the product name in the checkout when adding those items to the shopping cart.
New version of Android app released
We’ve released a new version of the Android app that fixes a number of issues the previous version faced – including new sales flow, being able to upload customer photos, and being able to contact our support team from within …
Client notifications when saving a client card in-store
Now when you save a client’s card details from the Saving Credit Card Details In-Store Screen, the client will automatically receive a respective email.
We have also added functionality allowing you to save a card from the Checkout and optionally send a pre-polutated SMS to the client to reassure them that their card has been saved securely.
Learn more about saving client cards
Adding a card during a sale
Businesses using TimelyPay are now able save a credit card and use it to pay for the sale all in one smooth step. Check out this help doc for more information.
Bug list for June 2021
May 2021
Default Tag on Saved Cards on the New Sales Flow
If a client has at least 2 saved cards, we now show a
Default tag on the first card shown on the new checkout flow, so the staff knows that it is the client’s preferred card.Default Tag on Saved Cards on the New Sales Flow
If a client has at least 2 saved cards, we now show a Default tag on the first card shown on the new checkout flow, so the staff knows that it is the client’s preferred card.
Gift Vouchers now display the expiry date on the sale complete page
We now show the expiry date along with the other gift voucher details at the end of a sale.
Always show the book another appointment button at checkout
When checking out a client that already had a future appointment we were not showing the booking button at the end of the sale. We have tweaked this logic so that it will show now even if there are future appointments.
Improve the options shown when removing a service from a sale
We now ask the user to choose whether they want to remove from sale, remove from calendar and sale, or replace. Previously it would default to removing from sale and calendar.
Updated Smart Alerts on No-Show Protection
We’ve updated the warning alerts when a staff member is trying to charge a No-Show fee too early in order to make the wording more succinct and consistent with the rest of the app.
Updated Smart Alerts for cancellation fees
We’ve updated the warning alerts when a staff member is trying to charge a cancellation fee too early in order to make the wording more succinct and consistent with the rest of the app.
Deposits in Timely iOS app
You can now add and accept deposits to new and existing appointments using the iOS app. Check out the help document to know more.
Showing the full staff name in the staff selector
This makes sure that if the staff member has both a first and last name we will show both in the staff selector when checking out a sale.
Set the default payment date when checking out appointments from the past
If you check out an appointment in the past, it will default the payment date to the appointment date rather than todays date.
Allow paying for customer credit and deposits with gift vouchers
We have removed the restriction so that you can now use a gift voucher as payment when issuing customer credit / deposits.
Improvements to gift voucher sales
- Making sure when just a recipient name is added that the voucher isn't linked to a specific customer. Previously we were searching the client list and attaching a gift voucher to an existing record if it matched the entered client name.
- Recipient name can be left blank on gift vouchers. This change lets you leave the recipient field blank if required, great for situations where who the voucher is for, might not yet be known.
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Improve display on the sale complete page when there is no recipient name on a gift voucher. This change supports the previous one, improving the display of a just purchased gift voucher to account for the fact that there is no recipient specified.
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No longer automatically email the gift voucher to the sending/purchasing client Previously we would always email the sender the gift voucher if they had an email, we now only send an email if the user explicitly chooses to at the end of the sale
Direct link for the client waitlist
This feature allows you to send their clients a link to join you waitlist without having to go through the booking flow. Sharing a link for the waitlist is a fantastic way for our customer’s to build up their cancellation list. This link can be sent to clients or added to social media. Learn more.
Custom domains for mini-websites removed
We’ve removed the use of custom domains for mini-websites as we had identified this as a potential security risk in the future.
Bug list for May 2021
April 2021
PCI compliance - extend auto detect logic in the Google calendar sync feature (v2.0)
For this release, we’ve extended the logic to other areas of the Timely web app to auto detect content that contains credit card information.
We’ve extended the logic to the Google calendar sync feature
Saved Card Info on the Customer Side Bar
We’ve added a new field on the customer side bar called Saved cards, so it’s easier for TimelyPay businesses to check if their client has a saved card or not from the calendar. Clicking on the link here will take them to the Merchant Form Terminal of that client’s profile too.
Updated Hierarchy of the Online Payments Page
We’ve switched components around and moved the Online Payment Terms setting at the top of the page instead of Card capture.
TimelyPay as its own Payment Type
TimelyPay is now shown as a separate payment type from Credit Card in all places on the app. This will reduce discrepancies and confusion in the cash up report and/or when reconciling payments for accounting integrations for TimelyPay businesses. Please note that this change will not be retrospective and will only apply from today.
The new checkout experience your staff and clients will love
Looking for a detailed guide? Click here for a step-by-step walk-through of the new checkout and it’s key features. Even better Gift Vouchers We know gift vouchers are super important to our customers and their clients, so we’ve made a …