What’s new in Timely

Our latest upgrade to tiered pricing enables you to apply tiered pricing for services within service groups. You will still have the option to define fixed prices for services within a service group as well! WHAT IS TIERED PRICING Assign …

Selling retail products online is a great way to boost your business and keep money coming in, even when your doors are closed! We know online product sales might seem daunting, so we’ve joined forces with Shopify – the world’s …

At Timely we believe that everyone deserves a safe and supportive environment, and all people have the right to feel like they belong. Surfacing pronouns is a small step that can have a big impact on staff and clients at …

We’re thrilled to announce that customers on Timely’s Build plan now have access to our industry leading payments system – TimelyPay! What is TimelyPay? TimelyPay is the easiest instore and online payment experience for both you and your clients. Designed …

Our new and improved packages are now available to all Timely customers! We’ve rolled out big changes to the way packages are sold, redeemed and most importantly tracked – and your account is going to LOVE you for it! What …

At Timely our goal is to support your business’ evolving needs and help keep you and your clients safe. To assist you with new business conditions around vaccine requirements for your clients, we are introducing a new optional setting for …

Did you know voucher sales through Timely are 480% higher in December than in any other month? Online voucher sales not only provide a second stream of income over the busy holiday period, but they help you discover new clients …

Frustrated by clients removing their saved card details so you can’t charge a cancellation fee when they don’t show up? This won’t happen again! From now on, if you have card capture enabled as a part of your online booking …

As much as we try and always go above and beyond to create the very best experience for our clients, every business will come across problem clients who need to be handled differently. Some clients may consistently fail to turn …

In service industries such as hair, beauty and medi-spa, experience matters.  When clients book they expect to be able to see the seniority of the person performing their service, and as practitioners, your team expects to compensated accordingly. A robust …

Simplify the booking process for your most important clients with new VIP services. Reward your VIPs by offering them exclusive VIP only services, special pricing and deposit policies on VIP services compared to regular services, or allow them to book …

We’ve updated our colours to reflect our Timely brand, which have a much more clean and modern look, and we’ve ensured our text and buttons meet accessibility colour contrast guidelines for easy viewing. This change is purely cosmetic and no …

• Enter custom text into Staff > Edit Staff Member > Confirmation and reminder emails input.
• Enter custom text into Setup > Email Settings > Additional Text.
• Enter custom text into Setup > Online Payment Custom Cancellation Terms.

• Applying promo codes from the appointment modal.
• Report updates to split out promo code discounts from other discounts.
• A minimum spend rule to control how much must be sold to receive a discount, when setting up a code.
• Further display refinements and polish.

From today European users will be able to access everything that TimelyPay has to offer! Take a look at all the great features now available with TimelyPay! Revenue Protection Timely has two great options to help reduce your no shows …

Everyone likes to feel like they’re getting a good deal. With Timely you can now create custom promo codes to reward your clients, encourage bookings and help support your goals! What is a promo code? A promo code is a …

We’ve received some awesome feedback regarding your clients on the receiving end for Gift vouchers (or recipients) would often mistake the email as the gift voucher and the attachment file for GV would go unnoticeable during the redemption process. On …

We now allow notification messages to be setup to send pencilled-in sms or email to clients. From the settings page for Customer messages > Add a message, select the “Appointment pencilled-in” message type to add this notification.

We’ve added another industry expert form to our Consult Expert tab, this time Jazz Pampling! This form is all about getting the full picture of a client’s new brows before they come to the business.

We’ve released a new version of the Android app that fixes a number of issues the previous version faced – including new sales flow, being able to upload customer photos, and being able to contact our support team from within …

Businesses using TimelyPay are now able save a credit card and use it to pay for the sale all in one smooth step. Check out this help doc for more information.

• Making sure when just a recipient name is added that the voucher isn't linked to a specific customer. Previously we were searching the client list and attaching a gift voucher to an existing record if it matched the entered client name.
• Recipient name can be left blank on gift vouchers. This change lets you leave the recipient field blank if required, great for situations where who the voucher is for, might not yet be known.
• Improve display on the sale complete page when there is no recipient name on a gift voucher. This change supports the previous one, improving the display of a just purchased gift voucher to account for the fact that there is no recipient specified.
• No longer automatically email the gift voucher to the sending/purchasing client Previously we would always email the sender the gift voucher if they had an email, we now only send an email if the user explicitly chooses to at the end of the sale

Looking for a detailed guide? Click here for a step-by-step walk-through of the new checkout and it’s key features. Even better Gift Vouchers  We know gift vouchers are super important to our customers and their clients, so we’ve made a …