We take security seriously

We’ve implemented multiple layers of protection and take many steps to ensure the security of our systems and data. If you’ve identified any security concerns, please send us an email at [email protected], or use your PGP key if you’d like to contact us securely.


  • We have a dedicated in-house security team
  • Regular security training and awareness programs
  • Security card access to our physical offices
  • Centralised employee device management 
  • Logging and auditing of staff activity


  • Servers protected by state-of-the-art physical security
  • Network and edge protection by world-class providers
  • Automated security monitoring and alerting 

Timely App 

  • Regular and ongoing system testing
  • Security is factored into everything we build
  • Automated system vulnerability scanning
  • Secure sessions with HTTPS browsing


  • Timely is compliant with the Payment Card Industry Data Security Standard (PCI-DSS) as a Level 1 Service Provider and a Level 3 Merchant (PCI DSS v3.2.1, SAQ A)
  • Compliance is regularly reviewed, including third party providers
  • EU General Data Protection Regulation (GDPR) compliant
  • Australian Security Standard for Add-on Marketplaces compliant

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