What’s new in Timely

We constantly improve Timely by releasing new features, squashing bugs and improving performance. Here's what we've been working on recently.

January 2024

By Para Muraleedharan, 25 Jan 2024
By Para Muraleedharan, 25 Jan 2024

Looking forward - Our 2024 Product Direction

Welcome to our product update! In 2023, we invested in some big under-the-hood upgrades, ensuring a faster, more stable, and reliable experience. In doing this, we’ve laid the groundwork for some exciting developments. This year, we’re all about innovations that …

Learn more
By Scott McDonald, 24 Jan 2024
By Scott McDonald, 24 Jan 2024

'Aesthetics Medical History and Consultation' Consult template update

We've updated the 'Aesthetics Medical History and Consultation' industry Consult template. The following changes have been applied:
  • Removed checkboxes for HIV and birthmarks/vitiligo
  • Combined Hepatitis and blood disorders into one box
  • Added ‘recent’ to the questions about sunburn, abrasions and bruises
  • Added a question about currently suffering from a bacterial, viral or fungal infection
  • Changed “breastfeeding” to “nursing”
  • Added vaping to the smoking questions
If you want to use the updated template, remove any existing custom templates in use and add the new template to your custom library. Don't forget to update any automation rules and messages that use the existing template. See our help guide for more information.
By Scott McDonald, 18 Jan 2024
By Scott McDonald, 18 Jan 2024

User friendly error message when trying to login making a booking online, with an invalid mobile number

We now provide a more appropriate error message to users if they try to login using an invalid mobile number.
By Scott McDonald, 11 Jan 2024
By Scott McDonald, 11 Jan 2024

Importing your customers from another system is now simpler

We have updated the customer import process and documentation to enhance clarity, thereby simplifying each step in the process.  

November 2023

By Scott McDonald, 28 Nov 2023
By Scott McDonald, 28 Nov 2023

Consultation forms can now be sent at the time of booking, and via email

We’ve added more options for automatically sending your Timely Consult forms to clients before their appointments! When you create a rule for automatically sending forms from your Consult library, you’ll now have the option to send the form at the …

Learn more

Bug list for November 2023

October 2023

By Arina Kukovkina, 30 Oct 2023
By Arina Kukovkina, 30 Oct 2023

We’ve made payouts even faster

You asked, we listened! We’re changing your TimelyPay payouts so you get faster access to the money you’ve made over the weekend.    We know Monday is your salon admin day –  you’ve got bills and wages to pay, and …

Learn more

September 2023

By Scott McDonald, 14 Sep 2023
By Scott McDonald, 14 Sep 2023

Nepalese customers can now set up business with us

The Nepalese Rupee is a currency option for your business.

August 2023

By Arina Kukovkina, 29 Aug 2023
By Arina Kukovkina, 29 Aug 2023

TimelyPay terminals – a better way to take payments

Meet TimelyPay terminals, our new card readers, giving you a professional way to take in-salon payments. Our Terminals integrate directly with Timely and TimelyPay, giving you loads of great benefits: No room for error Because everything’s connected to Timely, you …

Learn more

July 2023

By Inas Jenabdeen, 07 Jul 2023
By Inas Jenabdeen, 07 Jul 2023

Improvements to make sure reward balances are accurate!

As some of you might be aware, we had a technical issue last year where reward balances weren't expiring correctly over a period of time resulting incorrect reward balances for your clients. We noticed in certain instances when you tried to adjust those inaccuracies manually, still there were errors and launched an investigation into what's causing these inaccuracies.. We are glad to let you know that we have been able to identify the issues causing these inaccurate reward balances and we have now fixed them for good! This means your reward balances will get expired at the right time going forward! However, we are unable to reverse the errors caused by the technical issue or reinstate the correct balances since we are not 100% sure what's the correct current reward balance for each of your clients.. But you can go ahead and manually fix any inaccuracies caused by the technical issue and be sure that it won't happen again!

Bug list for July 2023

June 2023

By Scott McDonald, 21 Jun 2023
By Scott McDonald, 21 Jun 2023

Waitlist notes terminology updated

We've updated the Notes section text of the online waitlist to refer to Appointment preferences now based on your feedback. Additionally, it is also now mandatory. This should make it clearer what the expectation is from clients.

Bug list for June 2023

May 2023

By Scott McDonald, 02 May 2023
By Scott McDonald, 02 May 2023

Google are retiring their old analytics on 30 June, update to new GA4 analytics

On 30 June 2023, Google will be retiring their old Universal Analytics programme and replacing it with their new GA4 system. In order to keep using Google to track your Timely client bookings, you will need to add your new GA4 Measurement ID to Timely before the 30th June. We have created a step by step guide to help you update your Google Analytics integration, and the change should only take 15 minutes to implement. Update your settings now.

Bug list for May 2023

April 2023

By Scott McDonald, 19 Apr 2023
By Scott McDonald, 19 Apr 2023

Cancellation terms are now logged in the booking history

As part of making an online booking, client's will now need to actively tick the cancellation terms check box each time they make a booking. Ticking the checkbox will now log this action in the booking history log.

Bug list for April 2023

March 2023

By Scott McDonald, 09 Mar 2023
By Scott McDonald, 09 Mar 2023

Waitlist notifications have arrived!

We’re so thrilled to let you know that you’ll now receive notifications when clients add themselves to your waitlist!  From now on when a client adds themselves to your online waitlist you’ll get a notification on your calendar letting you know …

Learn more

Bug list for March 2023

February 2023

By Arina Kukovkina, 20 Feb 2023
By Arina Kukovkina, 20 Feb 2023

Next business day payout with TimelyPay

Payouts through TimelyPay are faster than ever before. You can now get your settled payments in your bank account as fast as the next business day. No more waiting around for client’s payments to process and no more confusion about …

Learn more
By Arina Kukovkina, 20 Feb 2023
By Arina Kukovkina, 20 Feb 2023

All you need is TimelyPay transaction history!

Trying to understand where a payment has come from may, at times, be pretty overwhelming. Not for the TimelyPay payments though! We have improved the TimelyPay transaction history report to make the end of day reconciliation process super easy for you!
  • The Transaction type column has become way more informative so you can see at a glance how you’ve taken each payment - either online or in-store as cardless checkout.
  • A new column Fee rate has been added that shows the TimelyPay fee rate that was applied to each transaction.
  • Each page now shows up to 100 entries as opposed to 10 so you don’t need to jump between the pages to see all your transactions.
  • To make it easier for you to find the TimelyPay transaction history, on top of the TimelyPay page we’re also surfacing it in the Financial reports section in Reports.
By Arina Kukovkina, 13 Feb 2023
By Arina Kukovkina, 13 Feb 2023

Error-free TimelyPay invoices

To ensure you're able to reconcile all your payments easily, we now prevent you from accidental voiding an invoice if it has a successful TimelyPay payment on it.
By Scott McDonald, 13 Feb 2023
By Scott McDonald, 13 Feb 2023

Auto-expire old waitlist requests to keep your list fresh and relevant

Your waitlist is a fantastic way to fill last minute spots in your calendar and offer loyal clients sought after treatment times. However, most clients will really only be interested in sitting on your waitlist for a few weeks; beyond that they can make an appointment the old fashioned way and come in at a time that suits them. This can mean that your waitlist gets clogged up with old requests that are no longer relevant making it harder to find the clients who really do want to come in ASAP.

To help you keep your list fresh, we’ve introduced a new auto-expiry feature to archive old requests. From today, your waitlist will only show recent, valuable requests, and we have cleaned up any old, out of date requests. The default expiry period is 8 weeks, though you can choose to set a custom expiry time, or turn off this feature entire.

 

Bug list for February 2023

January 2023

By Arina Kukovkina, 24 Jan 2023
By Arina Kukovkina, 24 Jan 2023

Even easier payment reconciliation with TimelyPay

We've brought some awesome news for our TimelyPay customers in Australia and New Zealand! From now on, your TimelyPay payment reconciliation is going to be less confusing as we have changed your TimelyPay payout cut-off time from 12am UTC to 12am AET (for Australia) and 12am NZT (for New Zealand). This means you may receive two payouts in one day, as we adjust to the new cut-off time. From then on, your payouts will include earnings in 24 hour batches based on the new cut-off time of 12am. These will be paid out at the payment schedule you've chosen.   Our dear customers in Great Britain and Europe, this change doesn't effect you as your payout cut-off time has always been midnight!

December 2022

By Scott McDonald, 16 Dec 2022
By Scott McDonald, 16 Dec 2022

Activate your waitlist

We have made some cosmetic changes to the waitlist settings page. Activate your waitlist now to charge up your booking leads.

Keep your eyes peeled for more additions in this space, coming soon!

By Scott McDonald, 05 Dec 2022
By Scott McDonald, 05 Dec 2022

Issues with services resolved in online booking

We have fixed various service issues in online booking:
  • Service Prices were being shown even if "Visible on Calendar Only" setting was enabled, this is fixed now.
  • Some fixes to the Tiered Price range shown for Services.
  • Service was shown when the Resource has been deleted at that location, this is no longer the case

November 2022

By Scott McDonald, 23 Nov 2022
By Scott McDonald, 23 Nov 2022

Automated waitlist clean up is coming to Timely!

In 2023, we will be introducing waitlist archiving to Timely. Today we release a banner in your waitlist area, should you wish to opt out. However, we recommend archiving to keep you waitlist view uncluttered and managable. More information on the future release will come in the New Year.  
By Nicole Henke, 03 Nov 2022
By Nicole Henke, 03 Nov 2022

Accessing the client's detail page from the Client Overview report

You can now access a client's detail page from the Client Overview report. Simply click on the client's "full name" and a pop-up will show you the client's details including the link to "View client details".

September 2022

By Nicole Henke, 20 Sep 2022
By Nicole Henke, 20 Sep 2022

Additional filters on the new Client Overview report

You can now filter your clients using the new Client Overview report by five additional attributes:
  • The number of weeks a client has been absent for
  • The number appointments
  • Next appointment date
  • Staff assigned to the next appointment and
  • Staff assigned to the last appointment
By Catherine Strydom, 16 Sep 2022
By Catherine Strydom, 16 Sep 2022

First look: Improved reporting

Our reports are getting a complete upgrade! Starting with the new Client overview report. You can now customise, sort and filter your data to show you exactly what you need. This combines 4 reports, customer list, customers by date added, customer birthday and client marketing reports, making it easier than ever to quickly narrow down your search. Keep an eye out over the coming months as we roll out more reporting upgrades, and be sure to share your feedback with us to help us make reports even better. Don’t worry if you still want see your old reports, there will still be a link to old report. Helpdoc: How to use the Client reports
By Nicole Henke, 16 Sep 2022
By Nicole Henke, 16 Sep 2022

Mailchimp sync errors

You can now see and follow up on Mailchimp sync errors in the Add-ons section. Mailchimp syncs can fail for various reasons. If a Mailchimp syn error occurs, you can fix it by for example ensuring the API key, lists, and emails are correct. Here is a list of possible reasons for failed syncs:
  • You have exceeded the maximum number of 30 merge fields for this list
  • This account has been deactivated
  • Your API key may be invalid, or you've attempted to access the wrong datacenter
  • XXX has signed up to a lot of lists very recently
  • XXX is already a list member
  • A Merge Field with the tag XXX
  • Your merge fields were invalid
  • You can only update email addresses for members with a status of XXX
  • It already exists on the list
  • Was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
  • Your account is currently under maintenance. Please check back later
By Laura Harkness, 09 Sep 2022
By Laura Harkness, 09 Sep 2022

New field to add an email address to receive replies sent by your customers to 'no-reply' emails

We have added a new field to the email settings section. Go to (setup > notifications > email settings ) to which you can add a new email address to receive replies sent to 'no-reply' emails. This could be booking confirmations, reminders etc by your customers. This will allow you to free your personal or work email inbox from receiving these emails and also enable you to better manage them all in one place.

Bug list for September 2022

August 2022

By Inas Jenabdeen, 29 Aug 2022
By Inas Jenabdeen, 29 Aug 2022

Simplify your stock management with the Timely stock app!

The all new Timely stock app is now available for free download for iOS devices  from the Apple app store. It empowers you to get your stock related tasks done quick and easy with an advanced set of features combining …

Learn more
By Scott McDonald, 23 Aug 2022
By Scott McDonald, 23 Aug 2022

Purchasing custom gift vouchers just became easier

We've made some small wording changes to the terminology we use when purchasing a custom amount gift voucher. We now recommend clients use Select an Amount for this and have clarified they specify a Custom Amount. 
By Scott McDonald, 22 Aug 2022
By Scott McDonald, 22 Aug 2022

Your calendar will now consume much less resources and be more performant

We're always looking at ways to make Timely run smoother so we've made a change to the way icons are loaded and used on your calendar to improve the day to day use of this. You should see no physical changes in how the calendar looks, but behind the scenes the calendar should be alot less resource intensive meaning petter performance of Timely and less interruptions in your day to day operations.
By Arina Kukovkina, 02 Aug 2022
By Arina Kukovkina, 02 Aug 2022

Online payment gateways are moving home!

To keep all the supported online payment gateways in one place, we're moving them from the Add-ons section to a newly created "Payment providers" page. If you already have a payment gateway activated other than TimelyPay, you can find your "Payment provider" page in the Setup menu. If you are new to online payments in Timely and don't have any payment gateway active yet, you can access it from the bottom of the TimelyPay page if you're from the location where TimelyPay is supported or directly from the Setup menu otherwise.

Bug list for August 2022

July 2022

Bug list for July 2022

June 2022

By Arina Kukovkina, 30 Jun 2022
By Arina Kukovkina, 30 Jun 2022

Deposits as customer credits for everyone!

Most of you have already been taking deposits as customer credits for better accounting, easier taking, and access to some features, e.g. Promo codes. Today we're bringing those of you who haven't upgraded yet into this journey. You don't need to do anything, we'll do everything for you!
By Scott McDonald, 16 Jun 2022
By Scott McDonald, 16 Jun 2022

Enhancements to the matching of clients details when booking

We have made a number of changes across Online Booking, Gift Vouchers, Client Login, Waitlists and the Shopify order import to consolidate the way we display, capture and store mobile and email data. This will simplify and resolve a number of issues when trying to match to an existing customer. These changes will result in more matches and less duplicate clients being created with sub-standard or incorrect details. One key change is that online bookings will now always show the country code at the start of the input to make it clear that this prefix shouldn't be included. If your clients do try to use irrelevant characters we will remove them or sometimes display an error, as this is a common cause of duplicate profiles when the customer adds a note to the number for example "021123456 - evenings only" or "+6421123456". Note: We'd like to point out that this will improve the matching of clients and reduce duplicate profiles significantly, but will not eradicate duplicates entirely, which may still be created for appropriate reasons.
By Arina Kukovkina, 07 Jun 2022
By Arina Kukovkina, 07 Jun 2022

TimelyPay balance summary for the ATO

If you're running your business in Australia, you may want to claim on your TimelyPay fees in order to get a tax return. Download your TimelyPay balance summary report for the past financial year from the TimelyPay page and submit it to the Australian Taxation Office!

Bug list for June 2022

May 2022

By Inas Jenabdeen, 17 May 2022
By Inas Jenabdeen, 17 May 2022

Now you can apply tiered pricing to services within service groups!

Our latest upgrade to tiered pricing enables you to apply tiered pricing for services within service groups. You will still have the option to define fixed prices for services within a service group as well! WHAT IS TIERED PRICING Assign …

Learn more
By Scott McDonald, 16 May 2022
By Scott McDonald, 16 May 2022

Individual Consult response's will no longer unsubscribe users from Mailchimp

When your logged in client answers the email marketing question in a consult form, it will no longer result in a Mailchimp unsubscribe. We have made this behaviour to be consistent with how it works when a client is completing an online booking.
By Scott McDonald, 16 May 2022
By Scott McDonald, 16 May 2022

Blocked clients will be unsubscribed from marketing

Prior to this change, blocked clients that had been included in marketing subscriptions would continue to receive marketing after being blocked. We now unsubscribe clients from marketing when they are blocked.
By Scott McDonald, 06 May 2022
By Scott McDonald, 06 May 2022

Run promotions for your VIP clients with new VIP only Promo codes

You may have a promotion in mind for all of your clients, but on other occasions you may want to provide a deal for only your most valuable clients. Now you can create promo codes for VIP customers only, which will allow you to offer VIP specific deals and promotions without the risk of those promo codes getting into the hands of non-VIP's! Find out how to run a promo code promotion now. Helpdoc: How to create a promo code.
By Scott McDonald, 04 May 2022
By Scott McDonald, 04 May 2022

Let your clients share their love with our hearts inspired gift voucher template

There are plenty of occasions that your clients want to express their love and appreciation to that someone special. Now they can share those feelings with a new 'hearts' template for gift vouchers! Great for those special occasions like Mother's Day, Valentines Day and birthdays. Find out how to setup a gift voucher promotion now. Helpdoc: How to create gift vouchers

Bug list for May 2022

April 2022

By Arina Kukovkina, 11 Apr 2022
By Arina Kukovkina, 11 Apr 2022

No more online bookings secured by expired card with TimelyPay

We all know that feeling when all of a sudden the time's come and your payment card has expired. So frustrating! While we can't make all cards work infinitely, what is under our full control is that your clients don't secure their online booking with a previously saved, but now expired, card. If the card isn't valid by the time of booking, the client will be asked to provide a new card details, which means you will still be able to charge a cancellation fee in case of a no-show or late cancellation!
By Scott McDonald, 07 Apr 2022
By Scott McDonald, 07 Apr 2022

Display improvements on a mobile device or Android (non iOS)

There were a number of display and consistency issues across multiple pages within the Timely web application for mobile device users (non iOS) and those on Android. Lots of polish and tidy up has made these experiences more consistent with expectations.

Bug list for April 2022

March 2022

By Catherine Strydom, 22 Mar 2022
By Catherine Strydom, 22 Mar 2022

Easily share your pronouns with Timely

At Timely we believe that everyone deserves a safe and supportive environment, and all people have the right to feel like they belong. Surfacing pronouns is a small step that can have a big impact on staff and clients at …

Learn more
By Catherine Strydom, 07 Mar 2022
By Catherine Strydom, 07 Mar 2022

Timely x Shopify is here!

Selling retail products online is a great way to boost your business and keep money coming in, even when your doors are closed! We know online product sales might seem daunting, so we’ve joined forces with Shopify – the world’s …

Learn more

Bug list for March 2022

February 2022

By Scott McDonald, 15 Feb 2022
By Scott McDonald, 15 Feb 2022

Add expiry dates for Covid vaccination policy

Customers using covid vaccination policy in Timely can now optionally record the expiry date for a pass. Once a date is set  and has subsequently passed, the record will be flagged to update. This will help you keep on top of your client's vaccination status'. Further information is available within our documentation.
By Catherine Strydom, 01 Feb 2022
By Catherine Strydom, 01 Feb 2022

TimelyPay now available on Build

We’re thrilled to announce that customers on Timely’s Build plan now have access to our industry leading payments system – TimelyPay! What is TimelyPay? TimelyPay is the easiest instore and online payment experience for both you and your clients. Designed …

Learn more

Bug list for February 2022

January 2022

By Nicole Henke, 20 Jan 2022
By Nicole Henke, 20 Jan 2022

Charging for cancellations by deducting a new package service

If you have the new packages feature turned on you are now able to charge for cancellations by deducting/redeeming a new package service.
By Nicole Henke, 19 Jan 2022
By Nicole Henke, 19 Jan 2022

Redeeming remaining old packages when new packages feature is turned on

If you have new packages turned on and want to book your client in for any remaining old package services, you can do so by clicking on "Available legacy packages" when creating/ editing an appointment. You are then able to redeem the booked service.

Bug list for January 2022

December 2021

By Scott McDonald, 20 Dec 2021
By Scott McDonald, 20 Dec 2021

Support added for the Brunei dollar

Customers in the Sultanate of Brunei now have full support for the Brunei dollar.
By Scott McDonald, 17 Dec 2021
By Scott McDonald, 17 Dec 2021

Early interest registration banner for Dedicated SMS

We have released a banner that links to the registration form for early interest in Dedicated SMS. This is located in the SMS inbox for Innovate customers in the UK and Australia wishing to sign up for their own Dedicated SMS business number in the New Year.
By Arina Kukovkina, 16 Dec 2021
By Arina Kukovkina, 16 Dec 2021

Issuing refunds with liabilities on an invoice

We know how painful it was not being able to easily issue a refund with a redeemed liability on an invoice! From now on, you can refund invoices that include customer credits or deposits with just a click of a button! Quick and straightforward - and all is tracked in the reports for easy accounting.
By Nicole Henke, 10 Dec 2021
By Nicole Henke, 10 Dec 2021

New and improved packages

Our new and improved packages are now available to all Timely customers! We’ve rolled out big changes to the way packages are sold, redeemed and most importantly tracked – and your account is going to LOVE you for it! What …

Learn more
By Inas Jenabdeen, 10 Dec 2021
By Inas Jenabdeen, 10 Dec 2021

New barcode field for products

Now you can store product barcodes in the dedicated barcode field when adding new products or editing existing products. You will be able to use the stored barcodes to scan products at checkout and also to search products by typing in the barcode at checkout.

Bug list for December 2021

November 2021

By Catherine Strydom, 22 Nov 2021
By Catherine Strydom, 22 Nov 2021

Gift voucher improvements in time for the Holiday rush

Did you know voucher sales through Timely are 480% higher in December than in any other month? Online voucher sales not only provide a second stream of income over the busy holiday period, but they help you discover new clients …

Learn more
By Scott McDonald, 12 Nov 2021
By Scott McDonald, 12 Nov 2021

Updated confirmation, amendment or cancellation messages to include promo code details if applicable

When a promo code is applied to a booking it will now be displayed for confirmations, amendments or cancellation events.
By Arina Kukovkina, 08 Nov 2021
By Arina Kukovkina, 08 Nov 2021

No more sneaky saved card deletions with TimelyPay

Frustrated by clients removing their saved card details so you can’t charge a cancellation fee when they don’t show up? This won’t happen again! From now on, if you have card capture enabled as a part of your online booking …

Learn more
By Catherine Strydom, 04 Nov 2021
By Catherine Strydom, 04 Nov 2021

Easily manage vaccine requirements

At Timely our goal is to support your business’ evolving needs and help keep you and your clients safe. To assist you with new business conditions around vaccine requirements for your clients, we are introducing a new optional setting for …

Learn more

Bug list for November 2021

October 2021

By Scott McDonald, 20 Oct 2021
By Scott McDonald, 20 Oct 2021

Block problem clients

As much as we try and always go above and beyond to create the very best experience for our clients, every business will come across problem clients who need to be handled differently. Some clients may consistently fail to turn …

Learn more
By Arina Kukovkina, 19 Oct 2021
By Arina Kukovkina, 19 Oct 2021

TimelyPay comes to Switzerland, Norway, and Hungary!

If you are in Switzerland, or Norway, or Hungary, from today you will be able to access everything that TimelyPay has to offer! Learn more about the easiest in-store and online payment experience.
By Nicole Henke, 12 Oct 2021
By Nicole Henke, 12 Oct 2021

Google Contacts add-on update

We've updated the Google Contacts add-on to improve performance. All you need to do is sync your Google Contacts again. The update is now available to all customers.
By Scott McDonald, 12 Oct 2021
By Scott McDonald, 12 Oct 2021

Total Net Sales was including discounts for credits and gift vouchers

We are now filtering out discount amounts from gift vouchers or credits for the period in the Sales Report and we have added new "less discount" report rows to fully account for this change.
By Inas Jenabdeen, 08 Oct 2021
By Inas Jenabdeen, 08 Oct 2021

Tiered pricing is fully supported in the Timely iOS app

Tiered pricing is now fully supported in the Timely iOS app enabling you to create bookings and checkout services with custom  tiered prices for your staff.
By Scott McDonald, 05 Oct 2021
By Scott McDonald, 05 Oct 2021

Booking confirmation page displays more accurate sale information when a promo code is applied

The confirmation page now better reflects the balance remaining in various scenarios, when a  promo code is applied to the booking.
By Catherine Strydom, 01 Oct 2021
By Catherine Strydom, 01 Oct 2021

Set your team up for success with tiered pricing

In service industries such as hair, beauty and medi-spa, experience matters.  When clients book they expect to be able to see the seniority of the person performing their service, and as practitioners, your team expects to compensated accordingly. A robust …

Learn more

Bug list for October 2021

September 2021

By Scott McDonald, 30 Sep 2021
By Scott McDonald, 30 Sep 2021

Roll out the red carpet with VIP services

Simplify the booking process for your most important clients with new VIP services. Reward your VIPs by offering them exclusive VIP only services, special pricing and deposit policies on VIP services compared to regular services, or allow them to book …

Learn more
By Scott McDonald, 30 Sep 2021
By Scott McDonald, 30 Sep 2021

Timely has had a makeover!

We’ve updated our colours to reflect our Timely brand, which have a much more clean and modern look, and we’ve ensured our text and buttons meet accessibility colour contrast guidelines for easy viewing. This change is purely cosmetic and no …

Learn more
By Arina Kukovkina, 30 Sep 2021
By Arina Kukovkina, 30 Sep 2021

Disputes on TimelyPay transaction history page

By no means dealing with a dispute is a pleasant experience! We strove to make it at least less confusing when you have to reconcile your transaction data in TimelyPay. Now if you have had a disputed transaction, it will show up on the TimelyPay transaction history page.
By Scott McDonald, 27 Sep 2021
By Scott McDonald, 27 Sep 2021

Additional optional text options have been added to pencilled-in customer notification message

Additional text can now be added for pencilled-in customer notification message. These text additions can be setup in the following locations
  • Enter custom text into Staff > Edit Staff Member > Confirmation and reminder emails input.
  • Enter custom text into Setup > Email Settings > Additional Text.
  • Enter custom text into Setup > Online Payment Custom Cancellation Terms.
By Scott McDonald, 24 Sep 2021
By Scott McDonald, 24 Sep 2021

Displaying additional appointment information on a sale

We've added the date and time details into the header of the appointment section within a sale. You can click the staff member name of that appointment to expand the section to display more information and vice versa. Editing is still available by clicking the header section for that appointment.
By Scott McDonald, 22 Sep 2021
By Scott McDonald, 22 Sep 2021

New additions to promo codes

With this release, we've added additional capabilities to our promo codes:
  • Applying promo codes from the appointment modal.
  • Report updates to split out promo code discounts from other discounts.
  • A minimum spend rule to control how much must be sold to receive a discount, when setting up a code.
  • Further display refinements and polish.
By Nicole Henke, 17 Sep 2021
By Nicole Henke, 17 Sep 2021

Google Contacts update

We've updated the Google Contacts add-on to improve performance. All you need to do is sync your Google Contacts again. We’ll be rolling it out to all customers over the next week.
By Arina Kukovkina, 15 Sep 2021
By Arina Kukovkina, 15 Sep 2021

Some payments providers removed from Timely in UK

Making sure you are able to take online payments following the latest security rules is critical for us. Ahead of the Strong Customer Authentication (SCA) regulations coming into effect in the UK, we have removed all the online payments providers from Timely that don't support these new rules intended to enhance the security of payments and limit fraud during the authentication process. Please make sure you activate TimelyPay which goes far beyond just being a payment gateway or PayPal to continue taking online payments if you haven't done that yet!
By Alex Davies-Parmenter, 14 Sep 2021
By Alex Davies-Parmenter, 14 Sep 2021

Auto-save added when filling in a Consult form

We found that clients who were spending a long time filling in a Consult form were having their progress lost. This was due to their session timing out and so progress was lost. We now auto-save a form every 5 minutes which means progress will not be lost for the client when filling in a form.
By Catherine Strydom, 02 Sep 2021
By Catherine Strydom, 02 Sep 2021

TimelyPay comes to Europe!

From today European users will be able to access everything that TimelyPay has to offer! Take a look at all the great features now available with TimelyPay! Revenue Protection Timely has two great options to help reduce your no shows …

Learn more
By Scott McDonald, 01 Sep 2021
By Scott McDonald, 01 Sep 2021

Managing no shows for new services

The "Appointment complete" option is now set to empty when checking out a service with status "did not show". Previously this field was checked by default, this is no longer the case for no shows.
By Arina Kukovkina, 01 Sep 2021
By Arina Kukovkina, 01 Sep 2021

TimelyPay flexible payout schedule

Weekly payouts don’t work for you and you’d rather have them daily to improve your cash flow or monthly for simpler accounting? Now you can choose the payout schedule that suits you best! Daily, or weekly, or monthly - change the frequency of TimelyPay automatic payouts of your settled payments at any time with just one click on the TimelyPay settings page!

Bug list for September 2021

August 2021

By Arina Kukovkina, 31 Aug 2021
By Arina Kukovkina, 31 Aug 2021

TimelyPay supports Strong Customer Authentication

If you've chosen TimelyPay as your payment solution, you can be confident that your clients' payments will not fail when additional level of authentication is required! Financial Conduct Authority have applied the rules that affect the way banks and other payment services providers check that the person trying to make a payment is permitted to do so. The new rules, referred to as Strong Customer Authentication (SCA), are intended to enhance the security of payments and limit fraud during this authentication process.
By Scott McDonald, 26 Aug 2021
By Scott McDonald, 26 Aug 2021

Pencilled in booking email notification enabled for for customers using pencilled-in booking status.

Last month we created a new notification message type for pencilled-in bookings. Now, for all customers currently with an "Initial status for new appointments" set to Pencilled-in, we have enabled the message type. This will create immediate value as your clients will now will receive an email informing them that their booking request has been received resulting in less calls to you.
By Alex Davies-Parmenter, 20 Aug 2021
By Alex Davies-Parmenter, 20 Aug 2021

Next form button added when clients fill in Consult forms

We found that when clients were sent more than one Consult form, they were only filling in one form as it wasn't clear there were multiple to complete. Now we’re telling the client how many forms they have left and have a nice big ‘Next Form’ button front and centre! It’s now clear to clients they have more forms to go.
By Catherine Strydom, 17 Aug 2021
By Catherine Strydom, 17 Aug 2021

Promo Codes: custom promotions to support your goals

Everyone likes to feel like they’re getting a good deal. With Timely you can now create custom promo codes to reward your clients, encourage bookings and help support your goals! What is a promo code? A promo code is a …

Learn more
By Arina Kukovkina, 17 Aug 2021
By Arina Kukovkina, 17 Aug 2021

Extended date range picker on Transaction History page

Keen to see all your transactions made since you've started using TimelyPay? We have extended the date range picker on the transaction history page so now you can see the data from the day you enabled TimelyPay, no matter how long you've been with us!

Bug list for August 2021

July 2021

By Arina Kukovkina, 26 Jul 2021
By Arina Kukovkina, 26 Jul 2021

"Card Declined" Page at Checkout

If  your client’s payment at checkout has been declined due to an error with the card, the staff member will be presented with payment errors, allowing them to fix the errors and, therefore, try to process the payment again.
By Arina Kukovkina, 26 Jul 2021
By Arina Kukovkina, 26 Jul 2021

Card authentication in Client Login

With the 3D Secure method to authenticate cards being more and more commonly introduced by banks across the world, we have enabled a client to authenticate their card/cards in Client Login to ensure most of the time Cardless Checkout won’t need authentication for a seamless in-store client experience.
By Alex Davies-Parmenter, 26 Jul 2021
By Alex Davies-Parmenter, 26 Jul 2021

We've made improvements to the Gift Voucher email

We’ve received some awesome feedback regarding your clients on the receiving end for Gift vouchers (or recipients) would often mistake the email as the gift voucher and the attachment file for GV would go unnoticeable during the redemption process. On …

Learn more
By Scott McDonald, 22 Jul 2021
By Scott McDonald, 22 Jul 2021

Confirmation email or sms notifications for Pencilled-in bookings

We now allow notification messages to be setup to send pencilled-in sms or email to clients. From the settings page for Customer messages > Add a message, select the “Appointment pencilled-in” message type to add this notification.

Learn more
By Catherine Strydom, 13 Jul 2021
By Catherine Strydom, 13 Jul 2021

Individual item discounts can now override an overall discount at checkout

An individual discount can now be applied to a sale with an existing overall discount.  This discount will override the discount for that line alone, providing more fine grained control of the discounts provided within your sale. Learn more about discounts.
By Jeffry Ghazally, 12 Jul 2021
By Jeffry Ghazally, 12 Jul 2021

Staff avatar in iOS calendar staff selector

Now you can see the staff avatar when you try to select a staff to view the calendar.
By Catherine Strydom, 08 Jul 2021
By Catherine Strydom, 08 Jul 2021

Immediate redirect to custom confirmation page

When configuring your custom confirmation page redirect, its now possible to redirect your clients immediately rather than waiting the default five seconds. Custom confirmation pages allow you to send clients back into your own website after they make a booking with your. Learn more.
By Jeffry Ghazally, 05 Jul 2021
By Jeffry Ghazally, 05 Jul 2021

Notifications when charging a cancellation fee

When a cancellation fee is charged, we send an email advising this if a client has an email address. Additionally, you can optionally send a text message if a client has an SMS number.
By Jeffry Ghazally, 05 Jul 2021
By Jeffry Ghazally, 05 Jul 2021

Cancellation fees on the Checkout flow

When you want to charge the cancellation fee, you will be taken to the checkout flow, so you can use the client’s saved card to charge it.
By Catherine Strydom, 01 Jul 2021
By Catherine Strydom, 01 Jul 2021

Individual payment and staff references on a sale

We now allow you to record a payment reference and date for each individual payment within a sale, or an custom staff reference when there are multiple staff members on a single sale.

Bug list for July 2021

June 2021

By Jeffry Ghazally, 30 Jun 2021
By Jeffry Ghazally, 30 Jun 2021

A new Consult expert form added for Jazz Pampling

We’ve added another industry expert form to our Consult Expert tab, this time Jazz Pampling! This form is all about getting the full picture of a client’s new brows before they come to the business.

Learn more
By Catherine Strydom, 25 Jun 2021
By Catherine Strydom, 25 Jun 2021

"Cancel" button changed to "Close" on the appointment screen

If you use cancellation fees, you will see that we have changed the button on the cancel appointment screen from "Cancel" to "Close" when you are charging a no-show fee. Learn more about cancellation fees.
By Catherine Strydom, 24 Jun 2021
By Catherine Strydom, 24 Jun 2021

SKU details displayed alongside the product name in the checkout

We’ve released an update to display the SKU details (where available) alongside the product name in the checkout when adding those items to the shopping cart.
By Catherine Strydom, 24 Jun 2021
By Catherine Strydom, 24 Jun 2021

New version of Android app released

We’ve released a new version of the Android app that fixes a number of issues the previous version faced – including new sales flow, being able to upload customer photos, and being able to contact our support team from within …

Learn more
By Catherine Strydom, 21 Jun 2021
By Catherine Strydom, 21 Jun 2021

Client notifications when saving a client card in-store

Now when you save a client’s card details from the Saving Credit Card Details In-Store Screen, the client will automatically receive a respective email. We have also added functionality allowing you to save a card from the Checkout and optionally send a pre-polutated SMS to the client to reassure them that their card has been saved securely. Learn more about saving client cards
By Jeffry Ghazally, 08 Jun 2021
By Jeffry Ghazally, 08 Jun 2021

Adding a card during a sale

Businesses using TimelyPay are now able save a credit card and use it to pay for the sale all in one smooth step. Check out this help doc for more information.

Learn more

Bug list for June 2021

May 2021

By Catherine Strydom, 26 May 2021
By Catherine Strydom, 26 May 2021

Default Tag on Saved Cards on the New Sales Flow

If a client has at least 2 saved cards, we now show a Default tag on the first card shown on the new checkout flow, so the staff knows that it is the client’s preferred card.
 
By Jeffry Ghazally, 26 May 2021
By Jeffry Ghazally, 26 May 2021

Default Tag on Saved Cards on the New Sales Flow

If a client has at least 2 saved cards, we now show a Default tag on the first card shown on the new checkout flow, so the staff knows that it is the client’s preferred card.
By Catherine Strydom, 24 May 2021
By Catherine Strydom, 24 May 2021

Gift Vouchers now display the expiry date on the sale complete page

We now show the expiry date along with the other gift voucher details at the end of a sale.

By Catherine Strydom, 19 May 2021
By Catherine Strydom, 19 May 2021

Always show the book another appointment button at checkout

When checking out a client that already had a future appointment we were not showing the booking button at the end of the sale. We have tweaked this logic so that it will show now even if there are future appointments.

By Catherine Strydom, 13 May 2021
By Catherine Strydom, 13 May 2021

Improve the options shown when removing a service from a sale

We now ask the user to choose whether they want to remove from sale, remove from calendar and sale, or replace. Previously it would default to removing from sale and calendar.
By Jeffry Ghazally, 12 May 2021
By Jeffry Ghazally, 12 May 2021

Updated Smart Alerts on No-Show Protection

We’ve updated the warning alerts when a staff member is trying to charge a No-Show fee too early in order to make the wording more succinct and consistent with the rest of the app.
By Catherine Strydom, 12 May 2021
By Catherine Strydom, 12 May 2021

Updated Smart Alerts for cancellation fees

We’ve updated the warning alerts when a staff member is trying to charge a cancellation fee too early in order to make the wording more succinct and consistent with the rest of the app.

By Catherine Strydom, 11 May 2021
By Catherine Strydom, 11 May 2021

Deposits in Timely iOS app

You can now add and accept deposits to new and existing appointments using the iOS app. Check out the help document to know more.
By Catherine Strydom, 10 May 2021
By Catherine Strydom, 10 May 2021

Showing the full staff name in the staff selector

This makes sure that if the staff member has both a first and last name we will show both in the staff selector when checking out a sale.

By Catherine Strydom, 10 May 2021
By Catherine Strydom, 10 May 2021

Set the default payment date when checking out appointments from the past

If you check out an appointment in the past, it will default the payment date to the appointment date rather than todays date.
By Catherine Strydom, 10 May 2021
By Catherine Strydom, 10 May 2021

Allow paying for customer credit and deposits with gift vouchers

We have removed the restriction so that you can now use a gift voucher as payment when issuing customer credit / deposits.
By Catherine Strydom, 07 May 2021
By Catherine Strydom, 07 May 2021

Improvements to gift voucher sales

  • Making sure when just a recipient name is added that the voucher isn't linked to a specific customer. Previously we were searching the client list and attaching a gift voucher to an existing record if it matched the entered client name.
  • Recipient name can be left blank on gift vouchers. This change lets you leave the recipient field blank if required, great for situations where who the voucher is for, might not yet be known.
  • Improve display on the sale complete page when there is no recipient name on a gift voucher. This change supports the previous one, improving the display of a just purchased gift voucher to account for the fact that there is no recipient specified.
  • No longer automatically email the gift voucher to the sending/purchasing client Previously we would always email the sender the gift voucher if they had an email, we now only send an email if the user explicitly chooses to at the end of the sale
By Catherine Strydom, 07 May 2021
By Catherine Strydom, 07 May 2021

Direct link for the client waitlist

This feature allows you to send their clients a link to join you waitlist without having to go through the booking flow. Sharing a link for the waitlist is a fantastic way for our customer’s to build up their cancellation list. This link can be sent to clients or added to social media. Learn more.
By Catherine Strydom, 06 May 2021
By Catherine Strydom, 06 May 2021

Custom domains for mini-websites removed

We’ve removed the use of custom domains for mini-websites as we had identified this as a potential security risk in the future.

Bug list for May 2021

April 2021

By Alex Davies-Parmenter, 15 Apr 2021
By Alex Davies-Parmenter, 15 Apr 2021

PCI compliance - extend auto detect logic in the Google calendar sync feature (v2.0)

For this release, we’ve extended the logic to other areas of the Timely web app to auto detect content that contains credit card information.   We’ve extended the logic to the Google calendar sync feature
By Jeffry Ghazally, 14 Apr 2021
By Jeffry Ghazally, 14 Apr 2021

Saved Card Info on the Customer Side Bar

We’ve added a new field on the customer side bar called Saved cards, so it’s easier for TimelyPay businesses to check if their client has a saved card or not from the calendar. Clicking on the link here will take them to the Merchant Form Terminal of that client’s profile too.
By Jeffry Ghazally, 14 Apr 2021
By Jeffry Ghazally, 14 Apr 2021

Updated Hierarchy of the Online Payments Page

We’ve switched components around and moved the Online Payment Terms setting at the top of the page instead of Card capture.
By Jeffry Ghazally, 09 Apr 2021
By Jeffry Ghazally, 09 Apr 2021

TimelyPay as its own Payment Type

TimelyPay is now shown as a separate payment type from Credit Card in all places on the app. This will reduce discrepancies and confusion in the cash up report and/or when reconciling payments for accounting integrations for TimelyPay businesses. Please note that this change will not be retrospective and will only apply from today.
By Jeffry Ghazally, 07 Apr 2021
By Jeffry Ghazally, 07 Apr 2021

The new checkout experience your staff and clients will love

Looking for a detailed guide? Click here for a step-by-step walk-through of the new checkout and it’s key features. Even better Gift Vouchers  We know gift vouchers are super important to our customers and their clients, so we’ve made a …

Learn more

Bug list for April 2021