Tap to Pay on iPhone is officially live in New Zealand! You can now accept payments anywhere, anytime right from the Timely iOS app. To get started with Tap to Pay, all you need is an iPhone XS or newer, running the iOS version 16.7 or newer. Read on to… Read More
We’ve been working behind the scenes to deliver a better, faster, and more streamlined calendar experience for you, designed with accessibility and ease-of-use at its core. Our goal? To ensure that everyone—no matter how they work or what their needs are—has a smooth and efficient scheduling… Read More
We fixed a bug which was resulting a difference in stock levels between the product page and the stock movement report. The correct stock level will be shown in both reports now. Read More
To reduce errors and ensure campaigns target the right people every time, we’ve changed how Mailchimp syncs with Timely. We know that Mailchimp has been a frustrating experience for some of our customers. The data sync between Mailchimp and Timely hasn’t been up to our standards… Read More
We have fixed a bug which resulted an error when trying to set custom SMS reminder settings. Read More
We have fixed a bug where the product list for each supplier was not loading when accessing using the supplier page. Read More
We’ve added more options for automatically sending your Timely Consult forms to clients before their appointments! When you create a rule for automatically sending forms from your Consult library, you’ll now have the option to send the form at the point that they make the booking, with their… Read More
In some cases an error would occur when cancelling an appointment with a Promo Code. This is now resolved. Read More
As some of you might be aware, we had a technical issue last year where reward balances weren’t expiring correctly over a period of time resulting incorrect reward balances for your clients. We noticed in certain instances when you tried to adjust those inaccuracies manually, still there were errors and… Read More
If you have multiple MailChimp lists available, you can update the MailChimp list that will be updated with your Timely customers. Read More
We’ve updated the Notes section text of the online waitlist to refer to Appointment preferences now based on your feedback. Additionally, it is also now mandatory. This should make it clearer what the expectation is from clients. Read More
Previously the waitlist sort order would change upon converting a waitlist item to a booking. This is now resolved. Read More
On 30 June 2023, Google will be retiring their old Universal Analytics programme and replacing it with their new GA4 system. In order to keep using Google to track your Timely client bookings, you will need to add your new GA4 Measurement ID to Timely before the… Read More
When a payment gateway is disabled after gift vouchers are set up, the client will no longer be offered the option to purchase them when booking online. Read More
There was an issue where the previous waitlist item was beng used when being added as an appointment from the sidebar, this is no longer the case. Read More
We’re so thrilled to let you know that you’ll now receive notifications when clients add themselves to your waitlist! From now on when a client adds themselves to your online waitlist you’ll get a notification on your calendar letting you know… Read More
Your waitlist is a fantastic way to fill last minute spots in your calendar and offer loyal clients sought after treatment times. However, most clients will really only be interested in sitting on your waitlist for a few weeks; beyond that they can make an appointment the old fashioned way… Read More
We have made some cosmetic changes to the waitlist settings page. Activate your waitlist now to charge up your booking leads. Keep your eyes peeled for more additions in this space, coming soon!… Read More
We have fixed various service issues in online booking: Service Prices were being shown even if “Visible on Calendar Only” setting was enabled, this is fixed now. Some fixes to the Tiered Price range shown for Services. Service was shown when the Resource has been deleted at that location, this… Read More
In 2023, we will be introducing waitlist archiving to Timely. Today we release a banner in your waitlist area, should you wish to opt out. However, we recommend archiving to keep you waitlist view uncluttered and managable. More information on the future release will come in the New Year. … Read More
The error popping up avoiding editing invoices containing a redeemed package as a line item has been fixed. Now you can edit invoices with redeemed packages with no hassle. Read More
The all new Timely stock app is now available for free download for iOS devices from the Apple app store. It empowers you to get your stock related tasks done quick and easy with an advanced set of features combining the goodness of a mobile app and a barcode scanner!… Read More
The error popping up when you try to checkout a package service with zero dollar value has been corrected. Now you can add a package service with any price to an appointment and check the customer out smoothly!… Read More
Our latest upgrade to tiered pricing enables you to apply tiered pricing for services within service groups. You will still have the option to define fixed prices for services within a service group as well! WHAT IS TIERED PRICING Assign different pricing tiers to your staff based on their… Read More
You may have a promotion in mind for all of your clients, but on other occasions you may want to provide a deal for only your most valuable clients. Now you can create promo codes for VIP customers only, which will allow you to offer VIP specific deals and… Read More
Selling retail products online is a great way to boost your business and keep money coming in, even when your doors are closed! We know online product sales might seem daunting, so we’ve joined forces with Shopify – the world’s leading E-commerce platform – to make selling your… Read More
When downgrading from Innovate, the automation rules for consult were not being halted. This is now resolved. Read More
We have released a banner that links to the registration form for early interest in Dedicated SMS. This is located in the SMS inbox for Innovate customers in the UK and Australia wishing to sign up for their own Dedicated SMS business number in the New Year. Read More
Did you know voucher sales through Timely are 480% higher in December than in any other month? Online voucher sales not only provide a second stream of income over the busy holiday period, but they help you discover new clients and encourage clients to try new services and products. They’re… Read More
Frustrated by clients removing their saved card details so you can’t charge a cancellation fee when they don’t show up? This won’t happen again! From now on, if you have card capture enabled as a part of your online booking policy, clients who have future appointments… Read More
If you are in Switzerland, or Norway, or Hungary, from today you will be able to access everything that TimelyPay has to offer! Learn more about the easiest in-store and online payment experience. Read More
We’ve smashed a bug allowing clients to make an online booking without saving a card if they were using Safari and refreshed the page, even though saving the card was required. Read More
The confirmation page now better reflects the balance remaining in various scenarios, when a promo code is applied to the booking. Read More
In service industries such as hair, beauty and medi-spa, experience matters. When clients book they expect to be able to see the seniority of the person performing their service, and as practitioners, your team expects to compensated accordingly. A robust tiered pricing system not only help you and… Read More
Simplify the booking process for your most important clients with new VIP services. Reward your VIPs by offering them exclusive VIP only services, special pricing and deposit policies on VIP services compared to regular services, or allow them to book services online that are usually restricted. VIP services also reduce… Read More
By no means dealing with a dispute is a pleasant experience! We strove to make it at least less confusing when you have to reconcile your transaction data in TimelyPay. Now if you have had a disputed transaction, it will show up on the TimelyPay transaction history page. Read More
With this release, we’ve added additional capabilities to our promo codes: Applying promo codes from the appointment modal. Report updates to split out promo code discounts from other discounts. A minimum spend rule to control how much must be sold to receive a discount, when setting up a code. Further… Read More
Making sure you are able to take online payments following the latest security rules is critical for us. Ahead of the Strong Customer Authentication (SCA) regulations coming into effect in the UK, we have removed all the online payments providers from Timely that don’t support these new rules intended to… Read More
We found that clients who were spending a long time filling in a Consult form were having their progress lost. This was due to their session timing out and so progress was lost. We now auto-save a form every 5 minutes which means progress will not be lost for the… Read More
From today European users will be able to access everything that TimelyPay has to offer! Take a look at all the great features now available with TimelyPay! Revenue Protection Timely has two great options to help reduce your no shows by more than 60% and make sure your booked appointments… Read More
Weekly payouts don’t work for you and you’d rather have them daily to improve your cash flow or monthly for simpler accounting? Now you can choose the payout schedule that suits you best! Daily, or weekly, or monthly – change the frequency of TimelyPay automatic payouts of your… Read More
If you’ve chosen TimelyPay as your payment solution, you can be confident that your clients’ payments will not fail when additional level of authentication is required! Financial Conduct Authority have applied the rules that affect the way banks and other payment services providers check that the person trying to… Read More
We found that when clients were sent more than one Consult form, they were only filling in one form as it wasn’t clear there were multiple to complete. Now we’re telling the client how many forms they have left and have a nice big ‘Next Form’ button front and… Read More
Everyone likes to feel like they're getting a good deal. With Timely you can now create custom promo codes to reward your clients, encourage bookings and help support your goals! What is a promo code? A promo code is a unique code that a customer can enter when they book with you to unlock a special offer. They can be a fixed price discount or a percentage off the total that they pay for their service. Promo codes are a fantastic way to encourage clients to book in with you, and used carefully are a brilliant way to offer your clients a treat and build an amazing client experience. Read More
Keen to see all your transactions made since you’ve started using TimelyPay? We have extended the date range picker on the transaction history page so now you can see the data from the day you enabled TimelyPay, no matter how long you’ve been with us!… Read More
We’re happy to announce that we have fixed an annoying issue when some clients couldn’t save their card details while making an online booking. Read More
With the 3D Secure method to authenticate cards being more and more commonly introduced by banks across the world, we have enabled a client to authenticate their card/cards in Client Login to ensure most of the time Cardless Checkout won’t need authentication for a seamless in-store client experience. Read More
When configuring your custom confirmation page redirect, its now possible to redirect your clients immediately rather than waiting the default five seconds. Custom confirmation pages allow you to send clients back into your own website after they make a booking with your. Learn more. Read More
When a cancellation fee is charged, we send an email advising this if a client has an email address. Additionally, you can optionally send a text message if a client has an SMS number. Read More
When you want to charge the cancellation fee, you will be taken to the checkout flow, so you can use the client’s saved card to charge it. Read More
If you use cancellation fees, you will see that we have changed the button on the cancel appointment screen from “Cancel” to “Close” when you are charging a no-show fee. Learn more about cancellation fees. Read More
Now when you save a client’s card details from the Saving Credit Card Details In-Store Screen, the client will automatically receive a respective email. We have also added functionality allowing you to save a card from the Checkout and optionally send a pre-polutated SMS to the client to reassure them… Read More
Businesses using TimelyPay are now able save a credit card and use it to pay for the sale all in one smooth step. Check out this help doc for more information. Read More
If a client has at least 2 saved cards, we now show a Default tag on the first card shown on the new checkout flow, so the staff knows that it is the client’s preferred card. Learn more about saved cards. … Read More
If a client has at least 2 saved cards, we now show a Default tag on the first card shown on the new checkout flow, so the staff knows that it is the client’s preferred card. Read More
We’ve updated the warning alerts when a staff member is trying to charge a No-Show fee too early in order to make the wording more succinct and consistent with the rest of the app. Read More
This feature allows you to send their clients a link to join you waitlist without having to go through the booking flow. Sharing a link for the waitlist is a fantastic way for our customer’s to build up their cancellation list. This link can be sent to clients or added… Read More
TimelyPay is now shown as a separate payment type from Credit Card in all places on the app. This will reduce discrepancies and confusion in the cash up report and/or when reconciling payments for accounting integrations for TimelyPay businesses. Please note that this change will not be retrospective and will… Read More