Tour / Feature List

The big list of Timely’s features

Appointments, reminders, resources, invoicing, reports – all the features you need to run a successful business.


  • Appointments, breaks and busy times
  • Drag and drop calendar events
  • Daily, weekly and monthly views
  • All staff, all rostered staff or one staff member views
  • Location views
  • View calendar filtered by resources
  • "Reschedule" and "Book next" options for easy appointment management
  • Calendar shading to show hours worked by staff
  • Different coloured events for different services
  • Recurring appointments and busy times
  • Multi-service appointments: add multiple services to one appointment record (no need for duplicate appointments)
  • Pencilled-in appointments
  • Indicators for appointments including "Completed", "Did not show", VIP customers, contra/alerts, notes, invoices/sales, resources
  • Print calendar to staff day sheet report
  • Jump calendar dates by day, week, month or year
  • Edit staff working hours right from the calendar
  • Appointments can be linked to an address for "on-site" visits
  • Send emails and SMS directly to customers from the calendar
  • Two-way integration with Google Calendar
  • One-way integration with Microsoft Outlook, Apple iCal or any calendaring program
  • Customise your calendar - choose slot intervals, default start time, default view, default first day of the week
  • Keyboard shortcuts for quick calendar navigation
  • Cancel bookings and specify the reason for cancellation
  • Keyboard shortcut to blur customer names and prices on the calendar
  • Sidebar to search customers and view a summary of customer's details without leaving the calendar
  • Sidebar also shows your upcoming appointments for a quick overview of what's coming up

Online bookings

  • Customers can book directly into your calendar using a universal booking button
  • Configure staff, services and times that are available for customers to book online
  • Choose whether to accept bookings instantly or accept/decline them as they come in
  • Track conversions by integrating with Google Analytics
  • Mobile optimised - works on any smart phone
  • Set up your own cancellation policy / terms and conditions for customers booking online
  • Choose what contact details to collect
  • Accept online payment of bookings
  • Allow customers to apply Timely issued gift vouchers to payment
  • Set policies for online bookings including lead time and advance booking period
  • Set up questions to ask customers
  • Allow customers to change or cancel their booking online
  • Set up your own content to appear in the online booking process


  • Create sales for appointments from the calendar (multiple appointments supported)
  • Set up invoice templates, taxes and payment types
  • Sell retail products
  • Sell gift vouchers
  • Sell packages
  • Sell credit
  • Sell walk-in services
  • Apply discounts to sales (line items, or invoice total)
  • Apply credit to sales
  • Apply Timely issued gift vouchers to sales
  • Print invoices to PDF
  • Print receipts to thermal receipt printers
  • Create a single invoice for multiple customers
  • Search invoices by date range or customer
  • Add notes and/or reference when creating invoices
  • Apply one or more payments to invoices
  • Print a list of customers with unpaid invoices
  • Assign staff members to invoices for commission tracking

Online Payments

  • Accept online payment for bookings using an online payment gateway
  • Email customers an invoice with a link to make online payment
  • Set up full payment, part payment or deferred payment policies
  • Customise payment policies by service being booked
  • Works with PayPal, Authorize.Net, Stripe and others

Customer management

  • Fully searchable database of customers - search by name, contact details, etc
  • View a summary of appointments, sales, notes and messaging history for any customer
  • Flag VIP's or repeat "no show" customers
  • Record gender, date-of-birth, timezone, referral source and occupation
  • Merge customer function
  • Send an email marketing campaign by customer segment
  • Import customers using CSV file
  • Send an email or SMS to customers without leaving Timely
  • Set up email and SMS notification and reminder rules for individual customers
  • Manage email marketing opt-in
  • Upload photos of customers
  • Print a report of appointments, notes or a transaction statement by customer
  • Record notes against customers


  • Get a free mini-website and link it to your own domain name
  • Embed a booking widget/calendar directly into your website
  • Facebook integration - customers can book an appointment straight from your Facebook page
  • Get your customers coming back with rebooking reminders
  • Send email marketing campaigns with MailChimp
  • Send SMS marketing campaigns
  • Upload your business logo and branding
  • Sell gift vouchers online with 'Buy Gift Voucher' button and widget

Reminders and notifications

  • Automated SMS and email reminders to customers and staff
  • Notify customers and staff of new bookings, or cancellations and changes to existing bookings
  • Two-way confirmation feature for customers - text "Y" to confirm
  • Send rebooking reminders to customers who haven't been in for a while
  • Follow-up your appointments with automated messages
  • Set up reminder and notification rules for individual customers
  • Get notified when a customer books online
  • Customise SMS messages using templates
  • View a log of all emails and SMS sent and received
  • Easily reply to two-way messages

Managing services, packages and products

  • Create unlimited services
  • Create unlimited products
  • Create unlimited service groups
  • Create unlimited packages to sell services in bulk to customers
  • Categorise and order services and service groups
  • Assign costs and tax rates to services, packages and products
  • Assign SKU codes to products
  • Set up padding time for services that require pre- or post- preparation
  • Set up processing time for services that require waiting times post-service -- works great with service groups

Managing staff, resources and locations

  • Create unlimited staff
  • Create unlimited administrators
  • Create unlimited locations
  • Create unlimited resources
  • Assign staff to locations
  • Assign staff to services
  • Assign resources to locations
  • Assign resources to services
  • Roster staff holidays, annual leave, etc
  • Automated daily email of appointments to staff
  • Upload photos of your staff
  • Add a bio, nickname and job title
  • Sync staff calendars to their Google Calendar, or other calendar program
  • Give each staff member or administrator their own login
  • Customise staff access to Timely per individual login
  • Archive staff that are no longer employed
  • Send staff email/SMS notifications and reminders of bookings
  • Set up fixed or "mobile" locations (i.e. vehicles for on-site visits)
  • Add a Provider Number for staff to display on invoices

Connect to add-ons

  • Integrate with Xero to sync invoices and customers
  • Integrate with Google Calendar for two-way calendar sync
  • Integrate with MailChimp for advanced customer segmentation and email campaigns
  • Integrate with Vend for the ultimate point-of-sale
  • Integrate with MYOB to sync invoices and customers
  • Integrate with QuickBooks to sync invoices and customers
  • Integrate with Google Contacts to sync your Timely customers
  • Integrate with dozens of payment gateways including PayPal, Stripe, and more
  • Add Timely to your website with our plug-ins for Squarespace, Wordpress and Wix

Dashboards and reporting

  • Business dashboard to see how your business is tracking with transactions, appointment bookings, customer retention and more
  • Staff performance dashboard to see service sales, product sales, rebooking rate and more
  • Activity dashboard to see what's coming up for the day and what bookings have been made recently
  • Business performance reports - summary of bookings including rebooking rate, time between bookings, future value and more
  • Financial reports - sales by service, staff and product
  • Appointment reports - day sheets, appointments by status and more
  • Staff reports - rostering, utilisation, services booked and more
  • Customer reports - segment customers, birthdays, date since last booking, duplicate customers and more

Works on any device, anywhere

  • Access your bookings anywhere - work, home or on-the-go
  • No special hardware to install - works on any web browser
  • Mobile app version that works from your Android phone or Windows phone
  • Native app built for iPhone and iPad devices
  • Customers can book and pay from their smartphones too

Additional configuration

  • Set up your own cancellation reasons
  • Create your own appointment statuses
  • Choose the currency, country and timezone you operate in

Security and updates

  • Secure, private and backed-up
  • High availability
  • Encrypted using bank technology
  • PCI compliant
  • We are always adding new features and making improvements to Timely!

Call us

Australia: +61 3 8518 4957
New Zealand: +64 4 488 7012
United Kingdom: +44 20 3808 0465

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Call us

Australia: +61 3 8518 4957
New Zealand: +64 4 488 7012
United Kingdom: +44 20 3808 0465

Request a demo

Fill out this form and we’ll be in touch. We’ll chat to you about your business, answer any questions, and show you how Timely can help with the things that matter most to you.

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Australia: +61 3 8518 4957
New Zealand: +64 4 488 7012
United Kingdom: +44 20 3808 0465

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To book a call fill out this form and we’ll be in touch. We’ll chat to you about your business, answer any questions, and show you how Timely can help with the things that matter most to you.


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