Simon Christie Posted by Simon Christie, Chief Product Officer

Timely has come a long way since its inception in 2011. We’ve grown to a community of over 46,000 beauty professionals across 90 countries that use our cloud-based business management software.

2020 was a pivotal year in the history of Timely. We faced the biggest challenge we had since starting the business; with 80 staff at the start of the pandemic and 12k customers who could all cancel their accounts.

But in the face of this big challenge, we made one of the most important decisions we have in our history: Our number one priority was no one on the Timely team would lose their job and instead of thinking about how hard it was going to be for us, we put all our energy into how hard it will be for our customers and helping them to survive.

And it was noticed by our community “What you’ve done for the beauty industry during this critical period highlights how good Timely is. We’re really appreciative.It’s not just a software company it’s a community. This will catapult Timely.” ~ Haylee Benton, UK

So it’s been a rollercoaster, and we’re just getting started with a purpose to grow beauty to a 1 trillion dollar industry and increase the wealth of all its participants.

If the prospect of joining a company with this purpose, culture and response to adversity gets you fizzing, read on.

Who you are

As a Product Owner, you deeply understand the needs of our customers and our industry and how the projects and features you are responsible for solve their problems. You will work closely with designers, developers, testers and product marketers throughout the life cycle of a project, driving the initiative from inception through to release, leading the translation of customer benefits into technical requirements, and keeping the team focused on successful delivery.

A typical day might look like

  • Prioritising and maintaining your team’s backlog with a clear view of how each item helps achieve the goals set out in the company strategy and what benefits it provides to our customers
  • Facilitating the requirements gathering process and leading the creation of user stories and business rules within your cross-functional teams
  • Conducting customer and competitor research to validate and improve the product choices you and your team make
  • Developing a deep understanding of our target customers, the industries they operate in, and the problems they face
  • Being responsible for defining, monitoring, and communicating the goals for each project/feature
  • Collaborating closely with Product Marketing to ensure your product releases are successful and to identify opportunities to drive up existing feature usage
  • Working closely with Support and Sales to better understand the impact of new features/product releases, and also how the items on your backlog could contribute to the success of those teams


  • You have strong empathy for our customers, you will be able to deeply understand our users, their environment, the issues they face, and how Timely can help them be more successful
  • You’ve got a solid few years experience using Agile methodologies to deliver software in a comparable product role
  • You have experience driving product decisions
  • Your communication skills are on point
  • Building strong relationships is second-nature to you, you will be the glue that brings multiple teams together to ensure great outcomes
  • Building strong relationships is second-nature to you, you will be the glue that brings multiple teams together to ensure great outcomes


  • This is a permanent, full time position.
  • You’ll work from home and/or in our offices in Auckland, Wellington or Dunedin – as you see fit.
  • We provide all the shiny new equipment you’ll need, a health & wellbeing budget as well as a fully-funded professional development plan which you can use for extra training, conferences, workshops, etc.
  • Applications close when we find the right person

People join us because they want to belong to a company that walks the walk and actually puts their people first. Sound good to you? Don’t wait any longer…click ‘Apply’ and we can chat!