Andrew Long Posted by Andrew Long, Head of Support

At Timely we love our customers and our reputation for providing outstanding customer support is a testament to our passion and hard work. We’re looking for someone who embraces this legacy and simply loves to help people every single day.

What you’ll do:

As a Customer Support Specialist you will work with a dedicated and focused support team. We’ve got a high work ethic and tons of initiative, so you’ll be equally motivated and passionate.

You’ll be the first point of contact for our existing customers when they get stuck or need a hand with anything. Your responses will be fast, friendly, thoroughly investigated and well thought out.

You will communicate primarily by email and phone and technical jargon will not be a challenge as you seamlessly translate it into every­day language.

In addition to providing solutions, you’ll help expand revenue from our wonderful customers and ensure that they make the best use of Timely. You’ll also understand what it means to go the extra mile and enjoy empowering people to use technology well.

What we’re looking for:

We’re looking for someone who is passionate about helping people with a view to a long term career in SaaS customer support. We’re after someone with SaaS support experience but fundamentally solving problems and trouble-shooting has to be your jam – you must get a kick out of finding solutions to make a customer’s day.

You’ll be a naturally gifted communicator with outstanding writing skills, who can seamlessly translate complex technological language into plain English. You appreciate writing that is clear and succinct.

Initiative is absolutely necessary, along with solid investigative skills and working with a sense of urgency. Your listening skills are second to none and you have a keen attention to detail.

We also want someone who is passionate about start-ups, SaaS, cloud technologies and small business. After all, Timely is a cloud-based app and you’ll have to know it better than most.

We are a distributed team who all work primarily from home. If you have remote working experience then that’s something in your favour. Regardless, you’ll need to be someone who thrives without micromanagement, can achieve a healthy work/life balance and embraces flexible work hours when required.

Finally, experience with modern support software such as HelpScout or productivity apps such as Trello and Slack, would be very handy.

About the role:

  • This role is full-time and permanent
  • Dunedin based
  • You’ll be working from home
  • We’ll set you up with the right equipment
  • Start date ASAP
  • Applications close when we find the perfect person (is that you?)

Send us your CV along with a cover letter explaining why you’re the best person for this role and how you would fit into our culture (make sure you read about how we do what we do). Submit your application here and we’ll be in touch.