The big list of Timely’s features

Bookings, reminders, invoicing, reports – all the things!

Calendar Tick iconThe Timely tick

  • Appointments, classes and busy time
  • Drag and drop calendar events
  • Daily, weekly and monthly views
  • Staff and location views
  • "Reschedule" and "Book next" options for easy appointment management
  • Calendar shading to show hours worked by staff
  • View multiple staff side-by-side
  • Different coloured events for different services
  • Recurring appointments, classes and busy time
  • Multi-service appointments: add multiple services to one appointment record (no need for duplicate appointments)
  • Pencilled-in appointments
  • Indicators for appointments including "Completed", "Did not show", VIP customers, contra/alerts, notes, invoices/sales
  • Print calendar to staff day sheet report
  • Jump calendar dates by day, week, month or year
  • Edit staff working hours right from the calendar
  • Appointments can be linked to an address for "on-site" visits
  • Send emails and SMS directly to customers from the calendar
  • Two-way integration with Google Calendar
  • One-way integration with Microsoft Outlook, Apple iCal or any calendaring program
  • Customise your calendar - choose slot intervals, default start time, default view
  • Keyboard shortcuts for quick calendar navigation
  • Cancel bookings and specify the reason for cancellation

Online bookings Tick iconThe Timely tick

  • Customers can book directly into your calendar using a universal booking button
  • Configure staff, services and times that are available for customers to book online
  • Customise booking buttons by service, staff, location or category
  • Choose whether to accept bookings instantly or accept/decline them as they come in
  • Track conversions by integrating with Google Analytics
  • Mobile optimised - works on any smart phone
  • Setup your own cancellation policy / terms and conditions for customers booking online
  • Choose what contact details to collect
  • Accept online payment of bookings
  • Set policies for online bookings including lead time and advance booking period
  • Setup questions to ask customers
  • Allow customers to change or cancel their booking online
  • Setup your own content to appear in the online booking process

Invoicing Tick iconThe Timely tick

  • Create invoices for appointments and classes from the calendar (multiple appointments/classes supported)
  • Setup invoice templates, taxes and payment types
  • Add retail products to invoices
  • Apply discounts to invoices (line items, or invoice total)
  • Print invoices to PDF
  • Print receipts to thermal receipt printers
  • Create a single invoice for multiple customers
  • Search invoices by date range or customer
  • Add notes and/or reference when creating invoices
  • Apply one or more payments to invoices
  • Print a list of customers with unpaid invoices
  • Assign staff members to invoices for commission tracking

Online payments Tick iconThe Timely tick

  • Accept online payment for bookings using an online payment gateway
  • Email customers an invoice with a link to make online payment
  • Setup full payment, part payment or deferred payment policies
  • Customise payment policies by service being booked
  • Works with PayPal, Authorize.Net, Stripe and others

Customer management Tick iconThe Timely tick

  • Fully searchable database of customers - search by name, contact details, etc
  • View a summary of appointments, sales, notes and messaging history for any customer
  • Flag VIP's or repeat "no show" customers
  • Record gender, date-of-birth, timezone, referral source and occupation
  • Merge customer function
  • Send an email marketing campaign by customer segment
  • Import customers using CSV file
  • Send an email or SMS to customers without leaving Timely
  • Setup email and SMS notification and reminder rules for individual customers
  • Manage email marketing opt-in
  • Upload photos of customers
  • Print a report of appointments, notes or a transaction statement by customer
  • Record notes against customers

Promotion Tick iconThe Timely tick

  • Get a free mini-website and link it to your own domain name
  • Embed a booking widget/calendar directly into your website
  • Facebook integration
  • Send email marketing campaigns
  • Socal media integration - customers can Tweet, Like and Share once they've booked
  • Upload your business logo and branding

Reminders and notifications Tick iconThe Timely tick

  • Automated SMS and email reminders to customers and staff
  • Notify customers and staff of new bookings, or cancellations and changes to existing bookings
  • Two-way confirmation feature for customers – simply text "Y" to confirm a booking
  • Setup reminder and notification rules for individual customers
  • Get notified when a customer books online
  • Customise SMS messages using templates
  • View a log of all emails and SMS sent and recieved
  • Easily reply to two-way messages

Services, classes and products Tick iconThe Timely tick

  • Create unlimited services
  • Create unlimited classes
  • Create unlimited products
  • Categorise and order services and classes
  • Packages – sell and track bundles of services, or multiples of a single service
  • Assign costs and tax rates to services, classes and products
  • Assign SKU codes to products
  • Setup padding time for services that require pre- or post- preparation
  • Setup padding time for services that require pre- or post- preparation

Staff and locations Tick iconThe Timely tick

  • Create unlimited staff
  • Create unlimited administrators
  • Create unlimited locations
  • Assign staff to locations
  • Assign staff to services
  • Roster staff holidays, annual leave, etc
  • Activity log of staff actions
  • Automated daily email of appointments to staff
  • Upload photos of your staff
  • Add a bio and job title
  • Sync staff calendars to their Google Calendar, or other calendar program
  • Give each staff member or administrator their own login
  • Setup staff roles and restrict access
  • Archive staff that are no longer employed
  • Send staff email/SMS notifications and reminders of bookings
  • Setup fixed or "mobile" locations (i.e. vehicles for on-site visits)

Add-ons Tick iconThe Timely tick Connect Timely with other great apps

  • Use Xero to sync invoices and customers
  • Use Google Calendar for two-way calendar sync
  • Use MailChimp for advanced customer segmentation, newsletters and email campaigns
  • Use Vend for the ultimate point-of-sale
  • Use MYOB to sync invoices and customers
  • Use Google Contacts to sync your Timely customers
  • Use dozens of payment gateways including PayPal, Stripe, Authorize.net and more
  • Wordpress plug-in
  • WIX plug-in
  • SquareSpace plug-in

Reporting and analytics Tick iconThe Timely tick

  • Dashboard to see a summary of all your bookings and how your business is tracking
  • Business performance - summary of bookings including rebooking rate, time between bookings and more
  • Financial reports - sales by service, staff and product
  • Appointment reports - day sheets, appointments by status and more
  • Staff reports - rostering, utilization, services booked and more
  • Customer reports - segment customers, birthdays, date since last booking, duplicate customers and more

Mobile and devices Tick iconThe Timely tick

  • Access your bookings anywhere - work, home or on-the-go
  • No special hardware to install - works on any web browser
  • Optimized for iPad's
  • Mobile web app that works from your iPhone, Android phone or Windows phone
  • Customers and book and pay from their smartphones too

Additional configuration Tick iconThe Timely tick

  • Setup your own cancellation reasons
  • Create your own appointment statuses
  • Choose the currency, country and timezone you operate in

Security and upgrades Tick iconThe Timely tick

  • Secure, private and backed-up
  • High availability
  • Encrypted using bank technology
  • PCI compliant
  • Free upgrades