On hectic days, you can’t afford to wait. So we’re making Timely support even more timely.

Skip the Queue with Timely Premium Phone Support

Hectic days are common in the beauty industry. Sometimes you can’t even find a minute to sit down, let alone check your emails. On those days, when you need customer support, you need it now. With our new premium phone support, those hectic days are about to get a lot easier.

We’ve listened to your feedback

We like to think Timely’s phone and email support is pretty great – and our customers seem to agree! But we’ve heard from some customers that they’d love a way to get in touch directly to resolve their issues even faster. We’ve listened to your feedback, and we’ve put the resource in place to make this happen. Introducing our exciting new premium phone support.

Skip the queue for just $30 a month

With premium phone support, you get a direct line to our wonderful support staff, anytime between 8.30am – 5.00pm AEST & NZT, Monday to Friday. You can add premium phone support to any existing Timely plan for just $30 a month, letting you skip the queue and get back to work with minimal fuss.

There’s only a limited number of premium support slots available, so act fast!

Regular phone and email support is still free (of course!)

If you have a request that isn’t urgent, or you’re happy to use email, our regular support options are of course still available – and free, as they’ve always been.

If you choose not to add premium phone support to your plan, everything will carry on as usual – no changes to your plan price, and no changes to your support options or our response times.

For more information, head over to our support page. If you’d like to chat to one of our friendly staff to see if premium phone support is right for your business, reach out to [email protected].

Premium phone support only currently available for customers in New Zealand and Australia.