Welcome back to Timely Tips & Tricks, where we show you some tips for how you can make the most out of your Timely account and get more out of your today.
At Timely we love hearing stories of small business owners succeeding.
We understand that communication is the key to any healthy relationship and the relationship you have with your customers is no different. So we've made some changes in Timely to give you greater control over conversations with your customers.
We're stoked to announce that the Massage Association of Australia (MAA) has endorsed Timely as a leading booking software provider for massage therapists in Australia.
With the number of businesses joining Timely growing every day, we're excited to welcome John Bollen into the onboarding team as a Customer Onboarding Specialist. Every day, he'll help give our customers the special…
When it comes to marketing your small business, there are any number of different methods you can use. I've dealt with a lot of small business owners in a range of industries, and one thing I've consistently noticed is that many are reluctant to try email marketing, despite it being one of the most powerful and affordable ways to reach your clients. In this post, we're going to debunk some of the myths and objections surrounding email marketing so that can get you started!
Recently, we brought Gerard Barbalich into the Timely team as an intern within the Business Development crew.
Welcome back to our social media blog series, where in this post we take a look at Instagram.
We're all looking for an extra 5 minutes in our day, and when you're pushed for time you need to be able to find what you're looking for as quickly as possible.
Customer service is something that's very important to us here at Timely. Although our customers are spread out in over 2,160 cities around the world, we're dedicated to giving them all the…
We know we're not perfect. That's why we love getting feedback from customers, because it allows us to take your suggestions and use them to improve Timely.
Here at Timely we’re the masters of efficiency and we’re always looking for ways to make your life easier; we've released some great new time-saving features over the last few days which we think you’re going to love!
Thinking of starting a new hair or beauty business in 2015? There's some things you need to know first. Like, did you know that 33% of all new businesses fail within the first six months?
We're always looking for ways to save you time, so when you asked for a better way to manage breaks and shifts we put the wheels in motion.
Something we've been working on for a long time is the SMS marketing feature. We wanted it, our customers told us they wanted it, and thanks to a lot of hard…
This is a guest post by Julie Killick from VK Hair Styling.
As a salon business owner, one of my key focus areas was client retention, ensuring that my business would survive tomorrow and my staff would continue to be productive.
On behalf of the Timely team I'd like to thank you for your continued support in 2014. It is you, our passionate customers, partners and advocates, who make Timely better every year with your feedback and willingness to help us spread the word.
Here's how to survive the silly season in a salon.
Our friendly and positive attitude towards business culture is a vital part of our team here at Timely.
SMS reminders can help reduce no-shows by 50%, which makes it important that you never run out of SMS credits!
It's that time of year again where everyone who owns a business is thinking about how they can make the next year better than the last.
Welcome back to our social media blog series! This post will take a look at Pinterest, the super-visual social network that’s grown at a phenomenal rate over the past couple of years.
Christmas newsletters are a great way to show that you appreciate the part your customers play in your success. They don't have to be long or fancy to be effective, and with the right tools and a little bit of work, you could be sending out a well-designed newsletter to your customers in less than 30 minutes.
The Timely crew is growing quickly. Last year there were 7 staff at the Christmas party. This year, there are 20 on the team. We gathered most of the Timely crew together in Dunedin last week to celebrate a big year of progress!
Shaun Thornburgh from Hair Boutique shares 5 marketing strategies with Timely users to help them get more referrals from their existing clients.
Hold on, let's not get too excited! Pop down that gingerbread spiced latte and press pause on the Christmas carols for a minute, because we've got some Timely tips in time for the silly season.
I'm very pleased to welcome our latest Timely team member, Jose Mathias, who has recently joined Timely in a marketing position.
Award-winning personal trainer Jess Rule uses Timely to manage bookings and client information, which helps her business to be more efficient. We bumped into her at the Fitex conference and she gave us her story.
Everyone wants more customers, right?! Getting your customers to book online is a great way to streamline your appointment sales funnel and maximise the number of new and returning bookings you get. All you need to do is point potential customers in the direction of your booking button or page, and Timely will take care of the rest, from appointment times to payment.
One of the fastest ways to annoy a business owner is to not show up to appointments. It's a problem that plagues the salon industry and frustrates business owners all over the world. It can cost a lot of money if not properly addressed. Fortunately, Timely has tools to help you minimise no-shows at your appointments.
Being in control of your business means more than just having a handle on your bookings. It means knowing how much you've made, how much you will make, and what your customers are worth. That's why Timely automatically gathers and displays the data collected from your clients and bookings so that you have the information you need to make better business decisions and get more customers.
We are excited to announce that Timely has recently become the latest Corporate Member at Supporter Level for HABIA (Hair & Beauty Industry Authority) in the United Kingdom. Timely holds associations like HABIA in high esteem, as they offer so much knowledge and support to small business owners, so it's great to be on board!
We are super excited to announce that we won the Emerging Business Award for 2014 at the Otago Business Excellence Awards in Dunedin on the 6th of November. Some of the Timely crew went along to enjoy the night and celebrate with the other finalists.
We get heaps of feedback and feature ideas for Timely. And we love it! We're committed to making these changes quickly and cohesively, to support our small business customers and their aspirations. That means having an awesome team of techbots at Timely.
At Timely, our mission is to build the best booking system in the entire universe. To do that, we're building a team of tech experts who are obsessed with providing a trusted, robust and reliable platform. Our customers rely on Timely to run their business. (If you want to be part of the team, read on, we're hiring!)
Welcome back to our social media blog series! This time around we help you get set up and running in Twitter land with some helpful Twitter tips.
There's a chance that reading this post might be difficult because of visual impairments, older monitors or some other condition. Irrespective of these restrictions, we want everyone to enjoy using Timely
Did you notice that Timely looks a little different today? Well you'd be right - we've given Timely a new coat of paint to spruce things up!
Beauty clinics of all shapes and sizes are still using paper diaries to take care of their calendar and bookings.
A guest post from contributor Becky Crouch, author of the Lifestyle Ninja Blog.
A little while ago we added a few sparkly touches to the calendar. Very shortly, we plan to follow this up with a beautiful revamp of the Timely interface to improve the experience for everyone.
I talk with small business owners every day and the questions I get asked the most about social media are: I don’t know what to post? Where do I find the time? Shall I do Facebook or Pinterest, I just don’t know? In today’s social media frenzy, business owners can feel the pressure to get amongst social media.
As the owner of a beauty clinic, you are a busy person! After attending to clients, staff and admin, there is just not enough time left.
There’s a revolution happening in the world all around you.
We are all short of time with a million and one things to do.
We now have well over 1,000 people evaluating Timely on our 30 day free trial on any given day. Many of them have come to Timely having heard how great the customer service is. That's where Keegan comes in.
Facebook - well over 1 billion users and counting, and likely to be completely ingrained in the daily life of most people you know. That's a pretty big audience to tap into for a small business. Here's some Facebook tips from Timely.
Every business needs to examine their pricing from time to time and Timely is no exception. With this in mind, we have improved pricing coming into effect on the 1st of October. But don't worry, if you're an existing customer your price won't change this time.
Reports are essential for monitoring business health. In fact, reports are so essential, we made overhauling them our number 1 priority!
The Timely crew is buzzing. On Monday next week we welcome "Database" Dave Curlewis to the team!
Before we take a close look at the different social networks out there, let’s run through some social media fundamentals.
Saving the world from crappy booking systems, since this week.
Many Timely businesses run retail operations alongside their services. To do this properly they need stock control to track how much they have of each product.
I'm stoked to announce that Larissa Macleman has joined the Timely team, based in Wellington. Larissa is a "Mumtrepreneur", wearing the Timely cape as our new Business Development Manager by day... and a happy mother of two by night.
Welcome back to our social series! In our last post we ran through some online basics, and suggested a few ways to start promoting your website address. In this post we'll focus on your customers. We're going to look at who they are, and how to start speaking their language.
The team here at Timely is growing! Following our recent funding news, we've been on the recruitment drive. The bar is high and we're meeting lots of amazing people that are excited about joining the Timely crew.
When your business sells services, time is money. We are committed to providing time-saving features for you in Timely wherever possible. With that in mind, we've now added support for thermal receipt printers and cash drawers to Timely!
Payment gateways such as PayPal enable convenient, secure and reliable payment handling when online payments are needed. Until now, Timely just had PayPal.
Yesterday we gave you a peek at a few presentation tweaks that we've made to the calendar. The response was so positive that we went ahead and added the changes today!
Switching to a new system can be a little bit daunting but with Timely it doesn't have to be. It can be as simple as 1, 2, 3 to get your business up and running and back on track.
Welcome back to our series on getting the most out of your online presence.
The Internet. It’s a wonderful place full of helpful resources, social interactions, games, apps and adorable cat photos. But with almost one billion sites on the web - where does your business fit into the picture? And how can you connect with your customers?
We are super excited to announce that Timely is now the preferred appointment software provider for the New Zealand Association of Registered Beauty Therapists (NZARBTh). Last month we hopped on a plane to visit them in Auckland, and show them what Timely is all about, why beauty therapists love using Timely, and what we can offer to their members.
Last week we released the newly revised roadmap for the remainder of 2014. While we're all jumping around excitedly about what's coming, we still had a couple of things to finish first.
Back in February we announced three big things we wanted to work on in the first half of 2014. Now we're announcing our development roadmap for the next six months!
Today is a happy day, as I can announce that Timely has attracted a further $1.3m in funding almost a year after we announced our first external investment from Rowan Simpson.
We were sorry to hear the news of the passing of Mark Demicoli, founder of ClickBook.net. It is clear from the comments on the company's website and Facebook page that…
We are committed to Timely being the most beautiful appointment scheduling solution available. To that end, I am very excited to welcome our new Designer, Alan Bauchop, to the Timely team.
Hi! I’m Megan Murano and I run the portrait side of photography business Insight Creative.
The techbots have just delivered another popular feature from our payment and invoicing roadmap. Lots of you wanted to invoice your customers less by combining multiple appointments into a single invoice.
Refer a Friend to Timely in the next 30 days and be in to win a sweet iPad Mini!
As an accountant for most of her career, Kathy Chowles likes to keep a sharp eye on the numbers. Timely's reporting features have made this job a lot easier for Kathy, so she can spend more time on growing her business.
Most class users are typically fitness and heath related but you never know - you might want to hold a spontaneous class or get a group of people together. Well now you can!
One key aspect of business software like Timely is "reporting". Businesses like your's require reporting to monitor how healthy your business is, detailed financials, how well your staff are performing and a multitude of other must have information.
Earlier this week I experienced an unexpected parenting highlight.
Google Calendar is one of the most widely used calendars in the world and Timely has happily synced appointments with it since day one.
Back in early April we added a simple method of applying discounts to invoices. We also promised that a more sophisticated approach was on the way. That day has arrived!
We have all sorts of people using Timely appointment scheduling software. These people are from a range of businesses, both large and small, across many industries. Some come from using another software option which just wasn't doing the job they wanted it to. Others have just started up their business, or they were using a paper diary.
The calendar is the heart and soul of Timely, and we're committed to making it better and better with your feedback. Here's another neat change that'll make life easier for those of you with heaps of staff.
We love nothing more than hearing stories of success from our small business customers. Yesterday there we all were, beavering away behind the scenes at Timely, when we heard from our customer Ria, from Aurum Hairsylists.
Ben Roberts of InSsentif Fitness in Melbourne has a passion for health. This certainly includes fitness, but he is also a passionate advocate of living a healthy life in all aspects. This includes helping to educate others about harmful chemicals that are in our personal care and cleaning products. Ben and his wife became involved with a company that distributes non-toxic products, including a full range of nutritional products and supplements.
At Timely we love making it easy for you to work wherever you might be. It's also essential that your staff know where they need to be and when!
Our team at Timely continues to expand with the new hire of Sarah Ley-Hamilton.
Last night two of our crew (Scoff and Justin) attended the announcement of the finalists for the NZ Hi-Tech Awards 2014. And it proved worthwhile. Timely have been selected as a finalist in the NZ Start-Up Company of the Year 2014. Woop!
Timely is carving out a reputation for constant improvement. We're hearing that our customers love how often we release new features to make their lives easier. That's good because we have no plans of slowing down any time soon!
So you've had a play with Timely, decided it’s totally amazing (aww, shucks!), and have signed up to get going. You’re now using the coolest appointment scheduling system in the known Universe*.
In 2011 when we set about building Timely, we took a gamble that small business owners would care about software design.
Timely is all about keeping it classy. It's lucky then that the second big thing the techbots are working on is - "classes".
After 6 weeks of grueling workouts Timely Guy emerged from the #gettimelyfit competition dripping in sweat, an absolute picture of health. We had a heap of entries, so thanks to everyone who helped us get him into shape!
Last week Andrew (or "Scoff") the boss of the techbots outlined the development roadmap for the next four to five months. The first big thing mentioned was to complete payments and invoicing by polishing what's there and crushing the existing list of related features.
Jess Rule had a chance encounter with the crew from Timely at the FitEx conference in 2013. Ever since, her appointment scheduling has been streamlined, and her business is benefiting as a result.
Timely has grown a lot in our first year, with thousands of users now in over 30 countries around the world, and I am super excited to announce that we've opened a Timely office in London!
Hair Boutique recently began using Timely, and they find that it is invaluable for organizing their business and marketing activities. We had a chat to Shaun Thornburgh, a salon business expert and the owner of Hair Boutique, to find out how Timely was working for the business.