Book multi-service appointments with Timely
We're really pleased to announce that Timely now supports multi-service appointments. We know many of you have been waiting for this functionality and hopefully you're as excited as we are!
What are multi-service appointments?
Multi-service appointments allow you to combine several different services into a single appointment. Each service can have its own staff member, time, duration, length and price, but importantly all the services are treated as a single appointment and customers only receive one notification or SMS / email reminder.
We’ve worked closely with our existing customers to ensure multi-service appointments are as flexible as possible but as always drop us a line if you have any feedback or suggestions.
Watch this short video to learn more:
Important things to know
- Recurring appointments are not allowed when there is more than one service in an appointment. If you edit a recurring appointment and add additional services it will be separated out from the recurrence. However, you can still use the “book next” function to copy the appointment to a future date.
- You can’t add multi-service appointments from the mobile app
- Customers are unable to amend or cancel multi-service appointments online
Is there a way to cancel in one action recurring appointments?
Hey Soizic! Thank you for your comment, great question :-)
Cancelling all classes in a recurring series is a two step process - you'll need to first click on the Class, then click the "Delete" button.
It will prompt you to choose which classes you'd like to cancel, choose "This and future" to remove all of the classes in that recurring series.
Hope that helps! Give us a shout on [email protected] if you need a hand :-)