Reduce no-shows with reminders

Posted on June 28, 2012 by Ryan

Customers who do not show up for their appointment, cost you both time and money. Many studies have been done showing that you can reduce “no shows” by up to 80% with a simple SMS reminder sent to the customer prior to their appointment.

But you don’t want to be picking up your mobile phone and sending an SMS to each customer, and nor should you have to! Using the Timely appointment system you can automate this task and provide a handy SMS & email reminder to your customers. You will reduce your no show rate and increase your customer satisfaction.

With Timely, you can put the SMS and email reminders on a different schedule. For example, a common setting would be;